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Mail Forwarding service

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Last updated: 2014-09-23

IMPORTANT UPDATES
Last Updated Date
Description
Location
September 23, 2014
Clarified that the mover data service is available for residential customers who are not returning to the original address.
March 7, 2014
Additional information has been added to Opt-out for Mover Data Services and Special Offers.
Expiry and Cancellation has been renamed to Extension and Cancellation. Additional information has been added.
January 13, 2014
Introduced new service name: Mail Forwarding.
Throughout document.
School Service to be discontinued as of February 10, 2014.
September 27, 2013
Added prepaid envelopes for Parcels in Forwarded Items.
May 26, 2013
Introduced new service name: Change of Address (Mail Forwarding) for Moves and Change of Address (Mail Forwarding) for Temporary Relocation. For Change of Address (Mail Forwarding) for Moves, the 6 month term has been replaced by a 4 month term.
Throughout document.
Smartmoves can now be found at canadapost.ca/smartmoves.
 

1

What Is a Mail Forwarding service?

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The Mail Forwarding service ensures that mail is delivered to a new or temporary address anywhere in Canada or the world when a business or residential customer moves or temporary relocates. The service can be purchased online or at a post office.

There are two Mail Forwarding service types that are available:

  • Customers not returning to their old address must buy the Mail Forwarding for Moves. Mail delivery resumes to the old address upon service expiry. It is the customer’s responsibility to notify correspondents of the new mailing address.
  • Customers who are returning to the old address must buy the Mail Forwarding for Temporary Relocation (eg: Canadian residents wintering outside of the country).

2

Pricing Information

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To obtain information on pricing, see Canada Post Prices.

3

Payment Options

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3.1

Proofs of payment

Table 1 lists the acceptable proofs of payment.

Table 1: Mail Forwarding service proofs of payment
Online
Automated Post Office
Non-Automated Post Office
  • Email confirmation
  • Customer receipt
  • Postage stamps
  • Printed online transaction receipt
  • Service summary
  • Meter Impressions

3.2

Methods of payment

Table 2 lists the acceptable methods of payment for the Mail Forwarding service. Some restrictions or conditions may apply.

Table 2: Mail Forwarding service methods of payment
Commercial Customer
Consumer Customer
  • business cheque
  • cash
  • credit card (where available)
  • debit card (where available)
  • money order
  • cash
  • certified cheque
  • credit card (where available)
  • debit card (where available)
  • money order
NOTE:
Customers purchasing the Mail Forwarding service online must pay by credit card.

4

Delivery Standards at a Glance

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Delivery standards are estimates of how long it will take for the mail to be delivered. These delivery standards are not guaranteed.

The delivery standard for forwarded mail can be calculated by adding the delivery standard of the postal service initially used and the delivery standard from the old address to the new address, plus one day.

5

How to Purchase a Mail Forwarding service

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The service is available for purchase online or at any post office.

Online, except if the request:

  • is on behalf of a deceased person
  • is on behalf of a third party by a guardian or trustee
  • is subject to a dispute regarding the receipt of mail
  • is on behalf of a school or a military installation.

For Mail Forwarding for moves, visit canadapost.ca/mailforwarding.

For Mail Forwarding for Temporary Relocation visit canadapost.ca/temporaryrelocation.

NOTE:
When purchasing the service online, the customer’s credit card information is validated through an online authentication process. If the customer’s identity cannot be validated, the customer still has the option to purchase the service online and activate it at a post office.

At the post office with government-issued customer identification.

Each service purchased includes the forwarding of mail for up to four individuals, two businesses or a combination of two individuals and two businesses from the same address. When individuals and businesses share the same form, the business price applies.

6

Service Features

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6.1

Service duration

The Mail Forwarding for Moves service is offered for periods of:

  • 12 months (recommended): The 12-month service option offers greater value and ensures movers won't miss annual or infrequent mailings, such as tax documents, car license sticker renewals, financial statements and membership/club renewals.
  • 4 months: The service period is an economical option that provides short-term protection against mail being delivered to the old address, which can be extended, if necessary.

Before the service expires, customers will have the option to extend for an additional four or 12 months.

The Mail Forwarding for Temporary Relocation service is offered for any duration. While the minimum price for Mail Forwarding for temporary residential relocation is based on a three month period, the minimum price for temporary business relocation is based on a period of one month. Customers can extend the service before the expiry date for as long as needed. If the original service purchased was for less than three months and the customer subsequently wishes to renew the service for any period of time, the price of the extension will be calculated based on the period in excess of three months.

6.2

Forwarded items

If a valid Mail Forwarding service is in place, all mail will be redirected to the forwarding address indicated on the request.

Mail not forwarded as part of this service include:

  • Unaddressed Admail™
  • Dimensional Addressed Admail™
  • Lettermail™ items bearing a “Do Not Forward” endorsement
  • Addressed Admail™ bearing “Address Correction Service”
  • Addressed Admail™ bearing the name of the addressee followed by the words “Or Occupant” or similar
  • Parcels including prepaid envelopes (should a customer expect any parcel deliveries, the customer must advise the sender(s) of the new address).

6.3

Special offers

As part of the Mail Forwarding service, Canada Post may send customers special offers with relevant products and services, on its behalf or that of other organizations. Customers' personal information is not disclosed to these organizations.

NOTE:
To opt out of Special offers - visit canadapost.ca/mailforwarding-optout.

6.4

Self-Serve portal

When an email address is provided at the time of purchase, customers have access to a convenient online portal where they can sign-in to extend or make changes to their service. The appropriate fee must be paid for requests to forward mail to an address which is different from the one indicated on the original purchase.

6.5

Deceased person

To forward mail on behalf of a deceased person, an executor, administrator or an appointed next of kin must purchase the Mail Forwarding for Moves service. The following legal documents are required in order for Canada Post to provide the service:

  • death certificate issued by the applicable government Vital Statistics office including one of the following:
  • a medical examiner’s certificate,
  • a funeral director’s certificate,
  • a cremation certificate,
  • a Canada Post Statutory Declaration [regarding proof of authority] or other certificate of comparable authority [such as in the case of a death outside the country]) AND
  • proof of appointment as the legal representative or a satisfactory indemnity, by providing one of the following documents:
  • Grant of Letters Probate OR
  • Letters of Administration (with or without the Will attached) OR
  • Certificate of Appointment of the estate liquidator or certified statement of the liquidator (known as “État certifié des droits du Liquidateur” in the province of Québec) OR
  • Canada Post Statutory Declaration form AND
  • acceptable personal photo identification showing current address.
NOTE:
If the deceased person had a business located at the same address, the business price for Mail Forwarding for Moves service would apply.

6.6

Mover Data Service

(For residential customers who are not returning to the original address.)

Canada Post can provide the customer’s new address to businesses and organizations that the customer deals with. These organizations must already have the customer’s correct names and old address on file and agree to use customer’s new address for the sole purpose of updating their customer records. This service helps customers continue to receive mail from infrequent mailers (for example, financial statements, licenses, tax forms and recall notices).

If customers do not want Canada Post to assist in notifying organizations of their new address, they can opt-out of this feature at time of purchase.

NOTE:
To opt-out of the Mover Data Service - sign-in to the self-serve tool at canadapost.ca/signin and modify your selection under Contact Details; or contact us by telephone (1-800-267-1177).

6.7

Extension and cancellation

Customers can extend, modify or cancel the service, at any time, online at canadapost.ca/signin or at any post office by presenting the original receipt. No refund is provided when the service is cancelled after the start date. A new service must be purchased to forward mail to an address different than the one indicated on the original receipt. Canada Post reserves the right to not forward mail and end the service at any time.

6.8

Mail Forwarding destinations

Mail can be forwarded from any Canadian address to any other address in Canada, the U.S.A. and most international destinations (dutiable items excluded).

6.9

Restrictions

Mail addressed to customers who receive mail through a shared postal address cannot be forwarded. This includes:

  • individuals receiving mail through an institution such as a business, hotel, motel, rooming house, nursing home, hospital or school
  • businesses with a common postal address
  • mail received through privately administered mailboxes.

In cases of dissolved partnerships, marriages etc., if there is a dispute over who should receive the mail, a joint written agreement, signed by both parties, will be required.

Parcels are not part of the Mail Forwarding service. Customers expecting parcel deliveries where a Mail Forwarding service is in place must advise senders of their new address.

6.10

Right of refusal

Canada Post and its agents (including, but not limited to authorized dealers) shall not be responsible for any direct, indirect, general, special or consequential damages arising out of or in any way connected to the Agreement between the customer and Canada Post regardless of whether such damages are based on contract or tort.

6.11

Privacy Act

The use of customer information gathered by Canada Post is governed by the Privacy Act.

Customers have a right to access all of their personal information collected by Canada Post for the purpose of delivering the Mail Forwarding service and to request that any inaccurate or missing information be corrected.

7

Change of Address Announcement Cards

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The two types of Announcement Cards are as follows:

  • Complimentary Move Announcement Cards are offered to customers at post offices to notify correspondents of a new address. However, the customer must apply the applicable postage.
  • Notice of New Address for Municipality-initiated and for Canada Post-initiated changes (i.e. street name change, street number change, conversion from rural route addressing to civic addressing). Canada Post will provide 12 months of free mail forwarding service and a limited quantity of postage-paid courtesy cards - Notice of New Address (33-086-450). These cards can be obtain at the post office.

8

Enquiries

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General enquiries concerning the Mail Forwarding service should be directed to Customer Service at canadapost.ca/support or by phone at 1-800-267-1177.

9

Addressing

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A complete and valid address and postal code information are required as part of this service. See Addressing Guidelines for more information.

10

School Service

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Effective February 10, 2014, the School Mail Forwarding and Hold Mail service will be eliminated. Schools will now have to purchase our regular Business Mail Forwarding and/or Hold Mail service at regular business prices. School requests will be processed as regular business requests with regular Mail Forwarding or Hold Mail forms and will still require a Letter of Authorization. As of February 10, 2014 Schools will be able to buy the Mail Forwarding or Hold Mail services online.




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