Customer Service

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Last updated: 2013-01-14


IMPORTANT UPDATES
Last Updated Date	Description	Location
January 14, 2013	Updated to provide contacting information only. Answers to frequently asked questions can be found at canadapost.ca/support.	Throughout document

1 How to Contact Canada Post

1.1 Canada Post on the Web

1.2 Canada Post by Telephone

1.3 Canada Post by Mail

2 Office of the Ombudsman

1
How to Contact Canada Post

1.1
Canada Post on the Web

Visit canadapost.ca to find us on the Web or visit canadapost.ca/support to reach Customer Service directly.

1.2
Canada Post by Telephone

Customer calls are answered and automatically queued for response. While there may be a brief wait for a representative to reply, all calls should be answered during regular business hours.

Table 1: Telephone Services and Phone Numbers


Service	Contact Number
General Enquiries	1.800.267.1177
General Enquiries for Customers calling from outside Canada	1.416.979.8822
Hearing Impaired	1.800.267.2797

Table 2: Hours of Operation


Hours of Operation
Residential	Monday to Friday	7:00 a.m. - 9:00 p.m. ET
Residential	Saturday	10:00 a.m. - 6:00 p.m. ET
Commercial	Monday to Friday	7:00 a.m. - 9:00 p.m. ET

1.3
Canada Post by Mail

To contact Canada Post by mail, write to one of the following addresses:

Eastern Region
(QC, NB, NL, NS, PE)

CANADA POST
Attn: Customer Service
35 HUGHES ST
FREDERICTON NB E3A 2W0

Central and Western Region
(ON, MB, SK, AB, BC, YT, NT, NU)

CANADA POST
Attn: Customer Service
400 ST MARY AVE 7TH FLOOR
WINNIPEG, MB R3C 4K5

2
Office of the Ombudsman

The Ombudsman is the final appeal authority in the complaint resolution process at Canada Post. Customers must first visit canadapost.ca/support or contact Customer Service at 1.800.267.1177 or 1.416.979.8822 outside Canada, to ensure that Canada Post has every opportunity to resolve their complaints. If Customers are not satisfied with the solutions proposed by Canada Post, they may appeal to the Ombudsman. The services offered by the Office of the Ombudsman are free of charge to all Canada Post Customers.

OFFICE OF THE OMBUDSMAN AT CANADA POST
PO BOX 90026
OTTAWA ON K1V 1J8

Tel.: 1.800.204.4198

Fax: 1.800.204.4193

website: canadapost.ca/cpo/mc/aboutus/ombudsman/default.jsf

POSTAL SERVICES INFORMATION
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