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Parcel Services Shipping within Canada

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Last updated: 2014-09-15

IMPORTANT UPDATES
Last Updated Date
Description
Location
September 15, 2014
Changes made on how Canada Post delivers items within Canada.
January 13, 2014
Clarified “Flexible Options”:
  • Leave At Door (Do not card)
  • Do Not Safe Drop
  • Card (Hold) for Pickup.
 
  • Section 7.1.10
  • Section 7.1.11
  • Section 7.1.12
  • Added “What to Look For” checklist for commercial order acceptance.
    October 15, 2013
    Forwarding parcels when Change of Address is in effect is no longer a feature.
    May 26, 2013
    Redirection has been removed as a feature.
    April 15, 2013
    Replaced Cushion Envelopes with Bubble Envelopes.

    1

    What Is Parcel Services Shipping within Canada?

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    Parcel Services Shipping within Canada is for people who need to ship documents, packets and parcels which must be deposited in Canada for delivery in Canada. The following products are available:

    Product
    Definition
    Priority™
    is the fastest delivery service for time-sensitive items.
    Xpresspost™
    is a fast and cost-effective delivery service.
    Expedited Parcel™
    is a cost-effective ground delivery service available to Contract customers and VentureOne cardholders only.
    Regular Parcel™
    is a cost-effective ground delivery service.
    NOTE 1:
    Included is service option Collect on Delivery (COD).
    2:
    Products and services are subject to the terms and conditions outlined in the General Terms and Conditions.

    Canada Post’s Parcel Services are also available with an Agreement. Contract customers must consult their Parcel Services Customer Guide to obtain detailed information. Contract customers may also visit canadapost.ca/parcelscanada for a list of support documents or call a Commercial Service Network representative at
    1-866-757-5480 for general information.

    1.1

    Prepaid products

    Prepaid envelopes are available for Priority and Xpresspost services. They are flat-priced, postage-included envelopes and can be ordered by calling 1-888-550-6333. See Section 3.1 Size and weight - Prepaid products for more information.

    2

    Unacceptable Items

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    Any item is considered unacceptable if:

    • it is or contains any dangerous substance or article prohibited by law or defined as a dangerous good
      (see Non-mailable Matter for more information or refer to the Non-mailable Matter Regulations or the Transportation of Dangerous Goods Act)
    • it does not meet the size and weight specifications for this service
    • it may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours
    • it contains food perishables or live animals that do not meet applicable shipping requirements
    • it is improperly prepared or insecurely packed or wrapped.

    The customer has the responsibility of ensuring that the contents of an item can be shipped under Canadian legislation, including but not limited to the Criminal Code, the Canada Post Corporation Act (including, in particular, the Non-Mailable Matter Regulations), the Tobacco Act, the Transportation of Dangerous Goods Act and Regulations, the IATA (International Air Transport Association) or the ICAO (International Civil Aviation Organization) Dangerous Goods Regulations and all applicable laws.

    For more information visit the following links
    Canada Post Corporation Act
    Non-Mailable Matter Regulations
    Tobacco Act
    Transportation of Dangerous Goods Act
    International Air Transport Association
    International Civil Aviation Organization
    General Terms and Conditions
    Canada Postal Guide

    Canada Post will not deliver offensive articles that contain sexually explicit material, any information relating to bookmakers, pool-setting, betting or wagering or unlawful schemes, or any item related to schemes to defraud the public.

    NOTE:
    Restrictions change from time to time, therefore the customer must ensure the contents meet all current applicable requirements. For more information on unacceptable items, visit Non-mailable Matter.

    3

    Size and Weight

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    Each item must meet the following size and weight specifications:

    Table 1: Size and weight
     
     
     
    Priority
    Xpresspost
    Expedited Parcel
    Regular Parcel
    Documents and Parcels
    min.
    Length = 100 mm; Width = 70 mm; Height = 1 mm; Weight = None
    max.
    Length: 2 m; Length + Girth*: 3 m; Weight = 30 kg**
    Mailing Tube
    min.
    100 mm x 23 mm x 23 mm
    (A surcharge will be applied to mailing tubes that are cylindrical in shape)
    *
    Girth = (height x 2) + (width x 2)
    **
    Individual items deposited weighing over 22.7 kg must bear an Overweight Parcels sticker (33-086-456).

    An Oversize charge applies if an item exceeds 1 m in any dimension (length, width or height). If the weight is not recorded on the shipping documentation, the greater of the volumetric weight, actual weight or a standard “default” weight of 5 kg will be applied. If the dimensions and weight of any returned parcel cannot be determined, Canada Post reserves the right to charge based on a default weight of 1 kg for Parcel Services Shipping Within Canada and 750 g for prepaid envelopes. For an odd-shaped non-rectangular item, measurements are taken at the widest points. Weight and measurement are governed by the Weights and Measures Act and Regulations and its Terms and Conditions. Visit www.mc.ic.gc.ca for details.

    3.1

    Size and weight - Prepaid products

    Table 2: Size and weight - Prepaid products
    Prepaid Products
     
     
    Priority
    Xpresspost
    Expedited Parcel
    Regular Parcel
    Envelopes
    Standard
    max.
    Length = 260 mm
    Width = 159 mm
    Thickness = 15 mm
    Weight = 500 g
    Letter
    max.
    Length = 318 mm
    Width= 241 mm
    Thickness = 15 mm
    Weight = 500 g
    Length = 318 mm
    Width = 241 mm
    Thickness = 15 mm
    Weight = 500 g
    Pack
    max.
    Length = 390 mm
    Width = 295 mm
    Thickness = 30 mm
    Weight = 1 kg
    Length = 390 mm
    Width = 295 mm
    Thickness = 30 mm
    Weight = 1 kg
    Bubble Envelopes
    Standard
    max.
    Length = 247 mm
    Width = 190 mm
    Weight = 500 g
    Pack
    max.
    Length = 400 mm
    Width = 292 mm
    Weight = 1.36 kg

    Value Packs are available for Xpresspost service, it includes a discount (sold in bundles of four), and are only available at post offices in Standard and Letter size.

    3.1.1

    How we define “Regional” and “National”

    Regional: For use between points within the same region (e.g.: Vancouver to Winnipeg).

    National: For use between regions within Canada (e.g.: Vancouver to Halifax).

    Table 3: Canadian Regions
    Regions
    Definitions
    Atlantic
    Newfoundland and Labrador, Prince Edward Island, Nova Scotia and New Brunswick
    Central
    Québec and Ontario, including Northwestern Ontario
    (Postal CodesOM P7A to L, P8N, P8T, P9A, P9N, P0T to P0Y)
    Western
    British Columbia, Alberta, Saskatchewan, Manitoba and Northwestern Ontario
    (Postal CodesOM P7A to P7L, P8N, P8T, P9A, P9N, P0T to P0Y)
    Nunavut
    X0A
    Nunavut
    X0B and X0C
    Northwest Territories
    X0E, X0G and X1A
    Yukon
    Yukon

    4

    Pricing Information

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    To obtain information on pricing*:

    *
    Volumetric weight may apply. See Section 3.4 Weigh and measure the item of ABCs of Mailing for more information.

    5

    Payment Options

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    5.1

    Proofs of payment

    Table 4 lists the acceptable proofs of payment for the Parcel Services Shipping within Canada. Some restrictions or conditions may apply.

    Table 4: Parcel Services Shipping within Canada proofs of payment
    Consumer/VentureOne Customer
    • meter impression
    • postage stamp
    • postal indicia (produced by the Ship-in-a-click™ service)

    5.2

    Methods of payment

    Table 5 lists the acceptable methods of payment for the Parcel Services Shipping within Canada. Some restrictions or conditions may apply.

    Table 5: Parcel Services Shipping within Canada methods of payment
    Consumer/VentureOne Customer
    • cash
    • certified cheque
    • credit card (where available)
    • debit card (where available)
    • Money Order
    • traveller’s cheque

    For more information, see Paying For Your Mailing.

    6

    Delivery Standards at a Glance

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    An overview of the Parcel Services Shipping within Canada delivery standards is as follows:

    Delivery Area
    Priority™
    Xpresspost™
    Expedited Parcel™
    Regular Parcel™
    Major Urban Centres
    Local
    next day
    next day
    1 day
    up to 2 days
    Regional
    next day*
    next day*
    1 up to 3 days
    3 up to 5 days
    National
    next day*
    2 days
    2 up to 7 days
    4 up to 9 days
    Non-Major Urban Centres
    Local
    next day
    next day
    1 day
    2 days
    Regional
    next day up to 2 days*
    2 days*
    up to 4 days
    up to 6 days
    National
    next day up to 3 days*
    3 days*
    up to 11 days
    up to 12 days
    Northern Regions and Remote Centres
    Local
    next day*
    next day
    1 day
    2 days
    Regional
    next day up to 5 days*
    up to 5 days
    up to 6 days
    up to 8 days
    National
    next day up to 7 days*
    up to 7 days
    up to 13 days
    up to 13 days
    *
    Some exceptions apply.

    Delivery standards are the number of business days Canada Post is committed to delivering an item, although delivery can take place earlier. Delivery standards are measured from the next business day after deposit to the first delivery attempt; a one-day standard means delivery on the next business day. For all services, holiday and weekend deposits are considered as being deposited on the following business day. Items deposited after the last collection time specified on the street letter box or after the post office cut-off time are considered as being deposited on the next business day. Delivery standards are subject to change without notice.

    Delivery standards do not apply to redirected or returned items, to improperly packaged or prepared items nor to incorrectly addressed items. Delivery standards apply but are not guaranteed to items shipped using a Return Service label.

    For more information, visit section 4.0 of Delivery Standards of the Canada Postal Guide.

    7

    Features and Options

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    A feature is provided automatically as part of the basic service. For certain features, there may be a fee. An option is a service enhancement that is not included automatically as part of the basic service.

    All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Options may be selected when using Canada Post’s Electronic Shipping Tools (EST),
    Ship-in-a-click or by affixing an additional label or sticker on the shipping label. Most options are available for an additional fee.

    For a full definition of any of the Features and Options listed, see section 7.1.

    Table 6: Features and options
    Features and Options
    Priority
    Xpresspost
    Expedited Parcel
    Regular Parcel
    Tracking Events and Services
     
     
     
     
    Coverage Options
     
     
     
     
    Liability Coverage
    (up to $100)
    $
    $
    $
    $
    $
    Collect on Delivery Option
     
     
     
     
    Pickup Services
    up to $25,000 ($1,000 cash)
    $
    $
    $
    $
    Signature and Identity Services
     
     
     
     
    $
    $
    $
    Image is available online (signature must be selected at the time of mailing)
    $
    $
    $
    $
    (A signature will be obtained upon delivery)
    $
    $
    $
    $
    Flexible Delivery Options
     
     
     
     
    Pickup Services
     
     
     
     
    $
    $
    $
    $
    $
    $
    Returns
     
     
     
     
    $
    $
    $
    $

    7.1

    Features and Options Definitions

    7.1.1

    On-time Delivery Guarantee

    Canada Post offers replacement service or credit equivalent to the shipping charges, if the sender’s shipment is not delivered on time, as measured against the published delivery standards, in accordance with the Terms and Conditions. See Terms and Conditions at canadapost.ca/generalterms for more information.

    NOTE:
    Regular Parcel service does not offer an On-time Delivery Guarantee.
    Tracking Events and Services

    7.1.2

    Tracking and Delivery Confirmation

    Canada Post has deployed systems and capabilities throughout the delivery network to scan barcodes and track parcels at the following stages of delivery:

    1. When a shipping label is created electronically using Canada Post’s Electronic Shipping Tools (EST) system.
    2. When an item is picked up from the customer’s location by Canada Post or dropped off at a Canada Post site.
    3. When the item is sorted in a major Canada Post facility.
    4. When the item approaches the final stages of the delivery process and is sent « Out for Delivery » with our delivery agents.
    5. When the item is ready to be picked up at one of Canada Post’s facilities for large volume receivers.
    6. When the item is successfully delivered or is deemed Undeliverable / Return to Sender.
    7. When a delivery attempt is made, but the recipient is not available to accept the delivery, a Delivery Notice Card is left indicating where the item can be picked up.
    8. When a Final Delivery Notice Card is issued if the item has not been picked up at the post office.
    9. When an item is not deliverable because it was shipped to an incorrect address, or the recipient refused to accept the delivery, or the item is unclaimed at a post office, the shipment will be returned to the sender or sent to the Undeliverable Mail Office.
    10. When the shipper has made an error made in the postal delivery address, Canada Post will attempt to correct the error and have the item delivered, in the event that Canada Post is unable to determine the correct delivery address, the item will be returned to the sender.
    11. When Canada Post has made an error in the transportation of the item causing a possible delay.
    12. When Canada Post is experiencing circumstances beyond its control causing a possible delay of the delivery. force majeurs scans will be made in the event of:
    • severe weather/natural disasters such as major snow storm, ice, unplowed streets, extreme heat, cold weather, tornado or hurricane
    • transportation delays
    • demonstrations
    • power outage in the public grid.
    NOTE:
    Some exceptions may apply. (see “Excusable Delay” in the Terms and Conditions at canadapost.ca/generalterms).

    7.1.3

    Delivery Updates

    By email - Delivery Updates is a free option that allows customers to receive email notifications of item-tracking events as they occur. This option is available to all customers creating parcel Orders with Canada Post’s Electronic Shipping Tools (EST) or if “Track” is used at canadapost.ca. The customer may enter a total of four email addresses per shipment.

    Delivery Updates tracking-event types include:

    • Ship - Indicates that the shipment Order has been created and that the item has been given to Canada Post for delivery (only available when using EST).
    • Exception - Notifies you of any unforeseen delivery interruptions (e.g. items that are returned to the sender or refused, items delayed due to circumstances beyond Canada Post’s control, addressing errors, transportation errors, etc.).
    • Delivery - Indicates that the item has been delivered or that a Delivery Notice Card has been left with the addressee asking the addressee to pick up the item at a local post office. Where applicable, a signature image or signatory name is available to view online.

    Online - Canada Post commits to providing a delivery scan event for every barcoded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery and no later than noon the next business day following delivery at canadapost.ca/track.

    By phone - Through an automated phone response system by calling 1-888-550-6333.

    Coverage Options

    7.1.4

    Liability Coverage

    Most Parcel Services include up to $100 Liability Coverage, including Prepaid Products. The availability and the limits of Liability Coverage may vary according to the nature of the items being shipped. Exceptions and conditions apply. See Limitation of Liability and Guarantee at canadapost.ca/generalterms for more information.

    7.1.5

    Additional Liability Coverage

    Available in increments of $100, up to a maximum of $5,000 for most shipments, including Prepaid Products, for a fee. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Certain exceptions apply. See General Terms and Conditions at canadapost.ca/generalterms for more information.

    Collect on Delivery Option

    7.1.6

    Collect On Delivery (COD)

    This service is available for a fee. COD allows an item to be shipped and delivered to the addressee, and an amount of money collected for the item from the addressee in the form of:

    Methods of Collection
    Maximum Limit
     
    cash (Canadian or American currency)
    debit card is accepted at the post office, where available
    $1,000*
    When the addressee pays for the package with cash, the amount is converted into a money order.
    cheque** (all forms of cheque are accepted)
    $25,000
    The customer assumes all risks associated with payment by cheque. All cheques are made payable to the sender.
    money order/certified cheque
    $25,000
    *
    If the COD amount to be collected in cash is greater than $500, a Delivery Notice card will be left for the addressee to pick up the item at the post office.
    **
    The sender assumes all risks associated with payment by cheque. Post-dated cheques will only be accepted when the sender applies the “POST-DATED CHEQUES ACCEPTED” sticker to the item.
    NOTE:
    For FedEx Ground and Purolator, cheques, certified cheques or money orders must be made payable to the original shipper (as indicated on the FedEx or Purolator shipping label).

    The sender will specify the amount of money to be collected and the payment option. The amount collected is forwarded to the sender by Xpresspost™.

    If the addressee cannot be located, fails or refuses to pay the COD amount, the item is returned to the sender but the COD service fee is not refunded. See the applicable COD Terms and Conditions at the back of the COD customer receipt (form# 33-086-397) for further information.

    A COD item cannot be returned or refunded through Canada Post once it has been accepted by the addressee.

    To cancel a Collect on Delivery charge, the sender must supply the post office administrator with a letter authorizing the cancellation or change to the Collect on Delivery amount and the mailing receipt. The sender must pay Canada Post for all expenses incurred by such changes. Should the addressee want a refund for a Collect on Delivery item, this must be arranged between the sender and the addressee. Items not ordered or requested by the addressee and collection of funds owing to the customer from a previous transaction are not eligible for COD service.

    The hold period for COD items is 15 calendar days (30 calendar days for northern addresses). Once the holding period has expired, unclaimed COD items are deemed undeliverable and returned to the sender.

    NOTE:
    The COD service option is not available with prepaid products.
    Signature and Identity Services

    7.1.7

    Signature

    By purchasing the signature option (a no-charge option for the Priority™ service), customers will ensure that a personal hand-off of the item occurs at delivery, and that there is proof of this activity. The name of the person signing is recorded as well as the signature. Signature must be selected at the time of shipping to ensure it is properly captured and linked to the unique tracking number.

    If the addressee refuses to give their signature, the delivery agent indicate “SIGNATURE REFUSED” for item-tracking purposes. Before the item can be handed over, the delivery agent will capture the first initial and last name of the customer. This process varies for items shipped by Xpresspost™ Certified; if the addressee refuses to sign for the item, the Xpresspost Certified item will be sent back to the original shipper (Return to Sender).

    When the signature is collected at the door: When someone answers the door, the delivery agent will collect the signature and the signatory name, and hand off the item. Signature items will not be delivered to children. If there is no answer at the door, the delivery agent will leave a Delivery Notice Card in the addressee’s mail receptacle that directs the addressee to the designated post office to pick up the item.

    When the signature is collected at the post office: Only the addressee or their authorized representative can pick up an item with Signature at the post office.

    The addressee must present one valid piece of government-issued photo identification that indicates the same address as on the item. Visit canadapost.ca/postalguide under Policies for details.

    If an individual is picking up an item addressed to another individual, they must present one valid piece of government-issued photo identification and one of the following:

    • a Delivery Notice document signed by the addressee with the printed name of the individual authorized to pick up the item; or
    • a legal document demonstrating their authority to act on behalf of the other individual, for example, power of attorney, appointment as trustee; or
    • a letter of authorization.
    NOTE:
    If a co-habitant is picking up a parcel at the post office on behalf of someone living at the same address, one valid piece of government-issued photo identification with the same address as the address on the item will be required. If the piece of identification does not indicate the address, proof of residence will be required (e.g. a utility bill).

    7.1.8

    Signature hard copy

    If you require a hard copy of the name and signature of the person who signed for the item, Canada Post offers this option online for free, or a copy can be sent to you for a fee, provided that the Signature option is selected at the time of shipping. The signature copy will be sent to you by your choice of Lettermail™ service or fax within three business days after the request. Visit canadapost.ca/support or call Customer Service at 1-888-550-6333.

    7.1.9

    Proof of Age (18) or (19)

    Available for a fee to VentureOne cardholders who use a Canada Post-approved electronic shipping system. A “Proof of Age” photo identification must be provided at the time of delivery if the receiver appears to be less than 25 years of age. A signature will be obtained upon delivery. “PROOF OF AGE” must be indicated in the Attention box of the shipping label prior to deposit.

    Age of majority by province or territory

    Age of Majority – 18
    Age of Majority – 19
    Alberta
    British Columbia
    Manitoba
    New Brunswick
    Ontario
    Newfoundland and Labrador
    Québec
    Nova Scotia
    Prince Edward Island
    Nunavut
    Saskatchewan
    Northwest Territories
     
    Yukon
    Flexible Delivery Options

    The following flexible delivery options are available to VentureOne cardholders when using Canada Post‘s Electronic Shipping Tools (EST) (excluding Ship-in-a-click):

    7.1.10

    Leave At Door (Do not Card)

    This option is only available for items that are usually delivered to the door. A delivery attempt will be made at the door. If no one is available and the item fits, it will be left in the addressee’s mail receptacle. If the item does not fit or the mail receptacle is full and there is a safe drop location (an appropriate safe place where the item is sheltered from the weather and not seen by passers-by), the item will be safe dropped. A Safe Drop Card indicating the location of the safe drop will be left in the addressee’s mail receptacle at the time of delivery. If safe drop is not possible, a Delivery Notice Card will be left, and the item will be available for pickup at the designated post office.

    7.1.11

    Do Not Safe Drop

    This option only changes the delivery process for items where a delivery attempt is made at the door. The item will be left in the addressee’s mail receptacle. If the item does not fit, a delivery attempt will be made at the door. If no one is available to receive the item, a Delivery Notice Card will be left, and the addressee will be able to pick up the item at the designated post office.

    7.1.12

    Card (Hold) for Pickup

    This option is ideal for shipments containing temperaturesensitive items. A Delivery Notice Card will be left for the addressee and the item will be forwarded to the designated post office. The addressee or a representative is required to show one valid piece of government-issued photo identification when picking up the item.

    7.1.13

    Deliver to Post Office

    Deliver to Post Office is a delivery option available through Canada Post's Web Services. The option allows the customers online consumers the choice to have their items(s) delivered using Xpresspost or Expedited Parcel services to a post office of their preference and convenience. Canada Post has an extensive network of secure post office facilities, which also makes this option ideal for high-value or temperature-sensitive items.

    An automated email notification is issued to the addressee once the item is delivered to the post office, advising that the parcel is ready for pickup. If the item is not picked up after five days the addressee will receive a second email and a phone message reminding them to pick up the item.

    The addressee or a representative will be asked to show one valid piece of government-issued photo identification at the post office for authentication. After 15 days, if the item has not been picked up, it will be returned to the originating address indicated on the shipping label.

    NOTE:
    The COD service option is not available with the Deliver to Post Office option.
    Pickup Services

    7.1.14

    On-Demand Pickup

    On-Demand Pickup services are available to VentureOne cardholders (paying by credit card).

    There is no minimum volume requirement when arranging a Canada Post On-Demand Pickup. A pickup fee per stop will apply. Pickups can be arranged up to five business days in advance or on the same business day, provided the request is made before the local call-in cut-off time.

    7.1.15

    Third-Party On-Demand Pickup

    Third-Party On-Demand Pickup service is available to VentureOne cardholders (paying by credit card).

    Third-Party On-Demand Pickup allows customers to authorize a Canada Post pickup at a third party location or alternate address. Customers can arrange for the additional pickup locations themselves or provide their seven-digit Canada Post customer number to their third-party, authorizing the third-party to arrange for On-Demand Pickup service.

    NOTE:
    To arrange an On-Demand Pickup or Third-Party On-Demand Pickup, customers may contact Customer Service at 1-888-550-6333. Visit canadapost.ca/pickup for areas where Canada Post offers pickup services and for call-in cut-off times.
    Returns

    7.1.16

    Return to Sender

    Items are returned to the sender when:

    • the item is refused or unclaimed by the addressee
    • the delivery address is incomplete or does not exist
    • the addressee is no longer at the address
    • an improper shipping label has been applied
    • the item’s dimensions or weight exceeds the maximum allowed.
    NOTE:
    Items that cannot be delivered will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid less any option fee.

    8

    Labels and Documentation Required

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    Items must bear a barcoded label or a barcoded label along with an identifier label, as well as the destination and return addresses. There is no identifier label for Regular Parcel service.

    Figure 1: Priority identifier label (33-086-386)
    Figure 2: Xpresspost identifier label (33-086-572)
    Figure 3: Expedited Parcel identifier (40-076-589)

    8.1

    Collect on Delivery items

    The customer must use a COD label.

    8.1.1

    Manual COD labels

    The counter COD label (33-086-397) can be used when shipping Regular Parcel™ items. It can be over-labelled with a service sticker when Priority, Xpresspost™ or Expedited Parcel™ service is used. This 4-part label contains a barcoded COD shipping label, remittance label, a record of delivery copy and a customer receipt.

    8.1.2

    Electronic COD label

    The automated thermal or automated plain paper COD label can be used by VentureOne cardholders who ship using Electronic Shipping Tools. The thermal label is only available to Customers who ship using a thermal label printer. These 3-part labels contain a COD address label, a record of delivery and a remittance label. The COD address label is affixed to the COD item, and the record of delivery and remittance label are placed in a plastic pouch affixed to the item.

    9

    Packaging

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    All items must conform to the packaging requirements of Canada Post, and must not contain dangerous or prohibited materials. Items that are improperly packaged, labelled or that lack proper documentation may be subject to delay or may be refused and returned at the customer’s expense.

    Customers who deposit unpackaged items (i.e. pails, tires, etc.) must pay an Unpackaged Items Surcharge.

    NOTE 1:
    The Oversize Surcharge and Unpackaged Items Surcharge are never combined. If a customer pays the Unpackaged Items Surcharge, then the Oversize Surcharge is waived and vice versa.
    2:
    A surcharge will be applied to mailing tubes that are cylindrical in shape.

    For specific packaging requirements, see ABCs of Mailing of the Canada Postal Guide.

    10

    Addressing

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    All items must bear a legible mailing address and a Canadian return address including the correct Postal CodeOM, a Canada Post authorized barcode, proof of payment, and (if applicable) a service identifier. See Addressing Guidelines for more information.

    NOTE:
    If any addressing deficiency causes a delay in delivery of an item, the service guarantee will not apply.

    11

    Depositing

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    Canada Post provides the following options for the deposit of items:

    • Post Office: during advertised hours of acceptance. Visit canadapost.ca or call Customer Service at
      1-888-550-6333 to locate the Canada Post approved postal facility.
    • Street Letter Box: prepaid products and items processed and paid (by credit card or postage meter) through Electronic Shipping Tools or Ship-in-a-click, may be deposited into a street letter box (excluding Priority items), if size permits.
    NOTE:
    It is unacceptable to deposit Priority items in street letter boxes, parcel receptacles or other such mail receptacles. The On-time Delivery Guarantee shall not apply to items deposited in such receptacles.

    Canada Post provides the following options for the deposit of Priority items:

    Priority Drop Box: prepaid products (provided that all selected options have been paid for) and items processed and fully paid (by credit card or postage meter) through Electronic Shipping Tools or Ship-in-a-click, if size permits.

    12

    Delivering

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    Canada Post provides the following options for the delivery of items:

    With signature or collection of funds
    Community mailboxes and group mailboxes
    Where mail is delivered to the door
    Rural mailboxes
    Post office boxes and general delivery
    A delivery attempt is made at the addressee’s door.1 If no one is available, a Delivery Notice Card2 is left at the door.
    A delivery attempt3 is made at the addressee’s door. If no one is available, a Delivery Notice Card2 is left at the door.
    A delivery attempt is made at the addressee’s door.1 If no one is available, a Delivery Notice Card2 is left at the door.
    A Delivery Notice Card2 is left in the addressee’s post office box.
    Without signature or collection of funds
    Community mailboxes and group mailboxes
    Where mail is delivered to the door
    Rural mailboxes
    Post office boxes and general delivery
    The item is delivered to the mail receptacle or parcel compartment. If the item is too large for the mail receptacle or parcel compartment, a delivery attempt is made at the addressee’s door.1 If no one is available, the item may be safe dropped4 or a Delivery Notice Card2 is left at the door.
    The item is delivered to the door. If no one is available and the item is too large for the customer’s mail
    receptacle, the item may be safe dropped4 or a Delivery Notice Card2 is left at the door.
    The item is delivered to the mail receptacle. If the item is too large, a Delivery Notice Card2 is left in the mailbox.
    The item is delivered to the addressee’s post office box. If the item is too large, a Delivery Notice Card2 is left in the post office box.
    1. In rural areas, a delivery attempt is made at the door when the door is within 0.5 km of the line of travel. Otherwise, a Delivery Notice Card2 is left in the addressee’s mail receptacle.


    2. A Delivery Notice Card is used to show that the item is available for pickup at a nearby post office. A Final Notice Card is sent to the addressee if the item has not been picked up after five calendar days. The item is held at the post office for a total of 15 calendar days, after which time it is returned to the sender.


    3. For apartment buildings, a delivery attempt is made at the door. In buildings with an intercom, attempting to contact the addressee using the intercom is considered a delivery attempt. In cases where the elevator is out of service, the delivery agent attempts delivery wherever physically possible, taking into consideration the delivery agent’s safety and welfare; otherwise, a Delivery Notice Card2 is left for the addressee.

      For condominiums, the security guard or concierge may sign on behalf of the customer according to the resident’s condominium agreement and the official Letter of Authorization form completed and submitted by the customer. A copy of either document must be provided to Canada Post. This authorization does not apply to items that require proof of identification.


    4. It is at Canada Post’s discretion to consider leaving the item in a safe drop location, provided that the item does not require a signature or collection of funds. For an apartment building, the item may be left with building administration personnel. A Safe Drop Card, indicating the safe drop location, is left in the addressee’s mail receptacle.
    NOTE:
    These procedures apply to Priority, Xpresspost, Expedited Parcel and Regular Parcel services.

    13

    Commercial order acceptance - What to look for

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    Before accepting the mailing, make sure that...
    A completed Manifest may be submitted with a shipment containing more than one parcel. If so, each parcel must have a unique shipping label affixed to it and must be listed on the Manifest.
    A Bill of Lading form acts as a combination Manifest/shipping label for a single item.
    Items must bear a full and complete “to” address and a Canadian return address.
    Item weight cannot exceed 30 kg.
    Each item’s shipping label delivery options, dimensions and weight must match the Order documents.
    Each item must have an official Canada Post barcode that is intact, legible (not covered up), flat (not folded, crinkled or creased), and ideally placed lengthwise on the item.
    Barcodes must not be folded around or over the side of the item.

     




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