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Parcel Services Shipping to the U.S.A. and to International Destinations

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Last updated: 2014-08-22

IMPORTANT UPDATES
Last Updated Date
Description
Location
Xpresspost International service is now available to Liechtenstein, Monaco, Norfolk Island and San Marino. The signature option is now available for Australia, Austria, Belgium, Denmark, Ireland and Italy.
April 7, 2014
Customs Data Collection - In order to comply with new requirements from international security and trade regulators, Canadian shippers are required to provide information (sender, recipient, content details and reason for export) about their shipments to some destinations outside of Canada in electronic format, prior to their items arriving at the destination country.
Throughout the document
Tracked Packet™ service is available to seven additional destinations.
January 13, 2014
Added “What to Look For” checklist for commercial order acceptance.
January 14, 2013
Introduction of new document “Parcel Services Shipping to the U.S.A. and to International Destinations”. This section replaces the following sections:
  • Expedited Parcel™ – USA
  • International Parcel™
  • Priority™ Worldwide
  • Small Packet™
  • Xpresspost™ – USA
  • Xpresspost™ – International
 
Introduction of Tracked Packet™ service (available online January 14, 2013; available at automated post offices February 11, 2013).
Throughout the document
Small Packet (Surface) to the U.S.A. is no longer available.
Delivery Standards for Small Packet (U.S.A. - Air) changed from 4 to 10 business days to 5 to 8 business days.
Liability Coverage is no longer available for Small Packet (U.S.A. and International).

1

What Is Parcel Services Shipping to the U.S.A. and to International Destinations?

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Parcel Services Shipping to the U.S.A. and to International Destinations is for documents, packets and parcels and are subject to the size and weight restrictions (Section 3).

Product
U.S.A.
International
Priority™ Worldwide
is an international express delivery service for time-sensitive items.
is an international express delivery service for time-sensitive items.
Xpresspost™ – USA
is a fast and cost-effective delivery service.
Expedited Parcel™ – USA
is an affordable ground delivery service.
Tracked Packet™ – USA
is a reliable shipping service for sending small and lightweight items.
Xpresspost™ – International
is a fast and cost-effective delivery service.
Tracked Packet™ – International
is a reliable shipping service for sending small and lightweight items.
International Parcel™ (air)
is a cost-effective shipping service to send larger parcels.
International Parcel™ (surface)
is the most economical shipping service to send larger parcels.
Small Packet™ (air)
is an cost-effective shipping service for sending small and lightweight items.
Small Packet™ (surface)
is the most economical shipping service for sending small and lightweight items.
Light Packet™
is the most economical shipping service for sending small and lightweight items.
NOTE:
Products and services are subject to the terms and conditions outlined in the General Terms and Conditions.

Canada Post’s Parcel Services are also available with an Agreement. Contract customers must consult their Parcel Services Customer Guide to obtain detailed information. Contract customers may also visit canadapost.ca/postalservices under Parcel Services for a list of support documents or call a Commercial Service Network Representative at 1-866-757-5480 for general information.

1.1

Prepaid products

Prepaid products are available for Xpresspost – USA and Xpresspost – International services. Prepaid products are flat-priced, postage-included envelopes and labels, which are purchased in advance and used as required.

2

Unacceptable Items

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Any item is considered unacceptable if:

  • it is or contains any dangerous substance or article prohibited by law or defined as a dangerous good
    (see Non-mailable Matter for more information or refer to the Non-mailable Matter Regulations or the Transportation of Dangerous Goods Act)
  • it does not meet the size and weight specifications for this service
  • it may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours
  • it contains food perishables or live animals that do not meet applicable shipping requirements
  • it is improperly prepared or insecurely packed or wrapped
  • any item that is in contravention of applicable Universal Postal Union prohibitions, and U.S.A.’s Department of Transportation or Customs Regulations. The United States prohibits or applies restrictions on the acceptance of certain articles for transmission by post. For more information on restrictions and prohibitions, see International Destination Listing.

The customer has the responsibility of ensuring that the contents of an item can be shipped under Canadian legislation, including but not limited to the Criminal Code, the Canada Post Corporation Act (including, in particular, the Non-Mailable Matter Regulations), the Tobacco Act, the Transportation of Dangerous Goods Act and Regulations, the IATA (International Air Transport Association) or the ICAO (International Civil Aviation Organization) Dangerous Goods Regulations and all applicable laws.

For more information visit the following links
Canada Post Corporation Act
Non-Mailable Matter Regulations
Tobacco Act
Transportation of Dangerous Goods Act
International Air Transport Association
International Civil Aviation Organization
General Terms and Conditions
Canada Postal Guide

Canada Post will not deliver offensive articles that contain sexually explicit material, any information relating to bookmakers, pool-setting, betting or wagering or unlawful schemes, or any item related to schemes to defraud the public.

NOTE 1:
Restrictions change from time to time, therefore the customer must ensure the contents meet all current applicable requirements. For more information on unacceptable items, visit Non-mailable Matter in the Canada Postal Guide.
2:
Prohibitions or restrictions on the acceptance of certain articles for transmission by post may apply (refer to “International Destination Listing” in the section Postal Services Information of the Canada Post website).

3

Size and Weight

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Each item must meet the size and weight specifications.

3.1

Size and weight - U.S.A.

Table 1: Size and weight - U.S.A.
 
 
Length
Width
Height
Weight
Priority Worldwide
min.
300 mm
220 mm
2 mm;
max.
Length, width or height: 2 m
Length + Girth*: 3 m
30 kg
Xpresspost – USA
min.
210 mm
140 mm
1 mm;
max.
No dimension may exceed: 1.52 m
Length + Girth*: 2.74 m
30 kg
Expedited Parcel – USA
min.
210 mm
140 mm
5 mm;
max.
Length, width or height: 2 m
Length + Girth*: 2.74 m
30 kg
Tracked Packet – USA
min.
140 mm
90 mm
1 mm;
max.
900 mm (length + width + height)
The greatest dimension is less than 600 mm
1 kg
Small Packet



Light Packet
min.
140 mm
90 mm
1 mm;
max.
900 mm (length + width + height)
The greatest dimension is less than 600 mm
1 kg
min.
140 mm
90 mm
0.18 mm;
max.
380 mm
270 mm
20 mm;
500 g
Mailing Tube
min.
210 mm x 45 mm x 45 mm.
(A surcharge will be applied to mailing tubes that are cylindrical in shape, excluding when shipping via Priority Worldwide, Small Packet and Tracked Packet services.)
*
Girth = (height x 2) + (width x 2)

3.2

Size and weight - International

Table 2: Size and weight - International
 
 
Length
Width
Height
Weight
Priority Worldwide
min.
300 mm
220 mm
2 mm;
max.
Length, width or height: 2 m
Length + Girth*: 3 m
up to 30 kg
Xpresspost – International
(to destinations accepting O/S)


(to destinations not accepting O/S)
min.
210 mm
140 mm
1 mm;
max.
No dimension may exceed: 1.5 m
Length + Girth: 3 m
up to 30 kg
min.
210 mm
140 mm
1 mm;
max.
No dimension may exceed: 1 m
Length + Girth: 2 m
up to 30 kg
International Parcel
(to destinations accepting O/S)


(to destinations not accepting O/S)
min.
210 mm
140 mm
1 mm;
max.
Length, width or height: 1.5 m
Length + Girth*: 3 m
up to 30 kg
min.
210 mm
140 mm
1 mm;
max.
Length, width or height: 1 m
Length + Girth*: 2 m
up to 30 kg
Tracked Packet – International
min.
140 mm
90 mm
1 mm;
max.
900 mm (length + width + height)
The greatest dimension is less than 600 mm
2 kg
Small Packet



Light Packet
min.
140 mm
90 mm
1 mm;
max.
900 mm (length + width + height)
The greatest dimension is less than 600 mm
2 kg
min.
140 mm
90 mm
0.18 mm;
max.
380 mm
270 mm
20 mm;
500 g
Mailing Tube
min.
210 mm x 45 mm x 45 mm.
(A surcharge will be applied to mailing tubes that are cylindrical in shape, excluding when shipping via Priority Worldwide, Small Packet and Tracked Packet services.)
*
Girth = (height x 2) + (width x 2)

For the maximum weight accepted by each country, refer to the “International Destination Listing” or “International Shipping Chart” in the Postal Services Information section of the Canada Post website.

If the dimensions and weight of any returned parcel cannot be determined, Canada Post reserves the right to charge based on a default weight of 1 kg for Domestic Parcel Services and 750 g for prepaid envelopes and labels.

For an odd-shaped non-rectangular item, measurements are taken at the widest points. Weight and measurement are governed by the Weights and Measures Act and Regulations and its Terms and Conditions. Visit www.mc.ic.gc.ca for details.

3.2.1

Size and weight - Prepaid products

Table 3: Size and weight - Prepaid products
Category
 
 
Priority Worldwide
Xpresspost – USA
Xpresspost – International
Prepaid Envelopes
Letter
max.
Length = 318 mm
Width = 241 mm
Weight = 500 g
Length = 380 mm
Width = 240 mm
Weight = 500 g
Flat Rated Packages
Envelope
max.
Length = 400 mm
Width = 254 mm
Weight = 500 g
Paks
max.
Length = 394 mm
Width = 305 mm
Weight = 1.5 kg

4

Pricing Information

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To obtain information on pricing*:

*
Volumetric weight may apply. See Section 3.4 Weigh and measure the item of ABCs of Mailing for more information.

5

Payment Options

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5.1

Proofs of payment

Table 4 lists the acceptable proofs of payment. Some restrictions or conditions may apply.

Table 4: Parcel Services Shipping to the U.S.A. and to International Destinations proofs of payment
Consumer/VentureOne Customer
  • meter impression
  • postage stamp
  • postal indicia (produced by the Ship-in-a-click™ service)

5.2

Methods of payment

Table 5 lists the acceptable methods of payment. Some restrictions or conditions may apply.

Table 5: Parcel Services Shipping to the U.S.A. and to International Destinations methods of payment
Consumer/VentureOne Customer
  • cash
  • certified cheque
  • credit card (where available)
  • debit card (where available)
  • money order
  • traveller’s cheque

For more information, see Paying For Your Mailing.

6

Delivery Standards at a Glance

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An overview of the Parcel Services Shipping to the U.S.A. and to International Destinations delivery standards is as follows:

 
U.S.A.
International
Priority Worldwide
(see Section 6.1)
next business day
(certain destinations by 10:30 a.m.)
2 to 3 business days
Xpresspost – USA
2 and 3 business days
Expedited Parcel – USA
4 to 7 business days
Tracked Packet – USA
4 to 7 business days
XpresspostInternational
(see Section 10.2)
4 to 7 business days
(for most destinations)
Tracked PacketInternational
(see Section 10.3)
6 to 10 business days
International Parcel (air)
6 to 10 business days
International Parcel (surface)
4 to 6 weeks
Small Packet (air)
5 to 8 business days
6 to 10 business days
Small Packet (surface)
4 to 6 weeks
Light Packet (Air only)
4 to 6 business days
4 to 7 business days

Delivery standards excludes the day of mailing, weekends and statutory holidays. Weekends and statutory holiday deposits are considered deposited on the following business day. These delivery standards are subject to change without notice.

On-time delivery guarantee is based on the service provided from the time of pickup or acceptance of the item by Canada Post to the time the delivery was first attempted.

NOTE:
Depending on availability in the U.S.A. or select destination, items may be delivered on a Saturday. Saturday does not count as a business day for delivery standards.

For more information, visit Section 5 Parcel Services of Delivery Standards of the Canada Postal Guide.

6.1

Priority Worldwide destination list

Canada Post Priority Worldwide On-time Money-Back Guarantee on shipments to specific destinations only. Delivery standards and the list of guaranteed destinations are only available on the Canada Post website
at http://www.canadapost.ca/tools/pg/manual/PGservstdsp1-e.asp or by calling Canada Post Customer Service at 1-888-550-6333.

6.2

Xpresspost – International destination list

For a list of selected destinations, whether it is acceptable to address the item to a PO Box and where Signature is available, see Section 10.2 Xpresspost – International destinations.

6.3

Tracked Packet – International destination list

For a list of selected destinations, see Section 10.3 Tracked Packet – International destinations.

7

Features and Options

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A feature is provided automatically as part of the basic service. For certain features, there may be a fee. An option is a service enhancement that is not included automatically as part of the basic service.

All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Options may be selected when using Canada Post’s Electronic Shipping Tools (EST),
Ship-in-a-click or by affixing an additional label or sticker on the shipping label. Most options are available for an additional fee.

For a full definition of any of the Features and Options listed, see section 7.1.

Table 6: Features and Options for Parcel Services - USA
Features and Options
Priority Worldwide
Xpresspost – USA
Expedited Parcel – USA
Tracked Packet – USA
Small Packet
(air)
Tracking Events and Services
 
 
 
 
 
Coverage Options
 
 
 
 
 
Liability Coverage
(up to $100)
$
$
$
Signature
 
 
 
 
 
Pickup Services
 
 
 
 
 
$
$
$
$
$
$
$
$
Returns
 
 
 
 
 
$
$
$
$
$
Customs Clearance
 
 
 
 
 
Table 7: Features and Options for Parcel Services - International
Features and Options
Priority Worldwide
Xpresspost – International
International Parcel
Tracked Packet – International
Small Packet
(air and surface)
Available to certain international destinations. See Section 10.2
Tracking Events and Services
 
 
 
 
 
Delivery to a Post Office Box
(in destination country, where offered)
Coverage Options
 
 
 
 
 
Liability Coverage
(up to $100)
$
$
$
Signature
 
 
 
 
 
$
(Signature is available to certain destinations. Included with prepaid envelopes at no charges)
Pickup Services
 
 
 
 
 
$
$
$
$
$
$
$
$
Returns
 
 
 
 
 
$
$
$
$
$
Customs Clearance
 
 
 
 
 

7.1

Features and options definitions

7.1.1

On-time Delivery Guarantee

Canada Post offers replacement service or credit equivalent to the shipping charges (transportation charges), if the sender’s shipment is not delivered on time, as measured against the published delivery standards, in accordance with the Terms and Conditions at canadapost.ca/generalterms.

NOTE 1:
It is the customer’s responsibility to ensure that the address information is complete, accurate and legible. This includes but not limited to origin and destination, valid Postal CodeOM, sender name and/or company name, recipient name and/or recipient company name and recipient telephone number.
2:
The On-time Delivery Guarantee feature does not apply to Xpresspost - USA or Xpresspost - International when the shipping label is incomplete or illegible. Failure to comply may result in the item being returned to sender for proper completion or could result in delays, non-delivery, voided delivery guarantees, if applicable, fines and/or customs seizure at the international destination.
3:
The On-time Delivery Guarantee feature does not apply to a post office box address, food items, or to items mailed to U.S. territories and possessions, United States Army Post Offices (APOs) or military installations.
4:
Priority Wordlwide items with an incomplete or illegible shipping label will void the On-time Money Back Guarantee. See the Priority Worldwide Terms and Conditions at canadapost.ca/tools/pg/terms/PriorityWorldwide-e.pdf for more information.
Tracking Events and Services

7.1.2

Tracking and Delivery Confirmation

Canada Post has deployed systems and capabilities throughout the delivery network to scan barcodes and track items at various stages:

  • when a shipping Order is created electronically when using Canada Post’s Electronic Shipping Tools (EST)
  • when the item is first accepted by Canada Post via an Automated Post Office, Postal Facility, On-Demand Pickup or Third-party On-demand Pickup
  • when the item prepared is sorted and prepared for dispatch to the postal administration or designated operator.

Tracking of items by a postal administration or designated operator is available:

  1. When the item reaches the destination.
  2. If the item goes through the detailed customs inspection process.
  3. When the item reaches the final stages of the delivery process i.e. attempted delivery or successful delivery.
NOTE:
Canada Post will provide tracking information for Delivery Confirmation upon delivery or attempted delivery from the postal administration or designated operator. This provides positive information that the item arrived at its destination. The item number (ID) is scanned and the date captured. The information is usually available by noon the next business day following delivery, via an automated phone response system by calling 1-888-550-6333 or online at canadapost.ca. Delivery Confirmation is not available for items mailed to American Military post offices or US territory addresses.

7.1.3

Delivery Updates

By email - Delivery Updates is a free option that allows customers to receive email notifications of item-tracking events as they occur. This option is available to all customers creating parcel Orders with Canada Post’s Electronic Shipping Tools (EST) or if “Track” is used at canadapost.ca. The customer may enter a total of four email addresses per shipment.

Delivery Updates tracking-event types include:

  • Ship - Indicates that the shipment Order has been created and that the item has been given to Canada Post for delivery (only available when using EST).
  • Exception - Notifies you of any unforeseen delivery interruptions (e.g. items that are returned to the sender or refused, items delayed due to circumstances beyond Canada Post’s control, addressing errors, transportation errors, etc.).
  • Delivery - Indicates that the item has been delivered or that a Delivery Notice Card has been left with the addressee asking the addressee to pick up the item at a local post office. Where applicable, a signature image or signatory name is available to view online.

Online - Canada Post commits to providing a delivery scan event for every barcoded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery and no later than noon the next business day following delivery at canadapost.ca/track.

By phone - Through an automated phone response system by calling 1-888-550-6333.

7.1.4

Delivery to a Post Office Box

Items will be delivered to a post office box in a country where this type of delivery is available. The On-time Delivery Guarantee or the Money-Back Guarantee does not apply to items addressed to a post office box.

NOTE:
Priority Worldwide items destined for the U.S.A. cannot be addressed to a post office box. Priority Worldwide shipments addressed to a post office box are accepted for delivery to specific destinations, as listed in Section 10.1.
Coverage Option

7.1.5

Liability Coverage

Up to $100CDN is included in the fee (excluding Small Packet). The declared value of the item must be entered on the shipping label and other documentation if applicable. Coverage is not available for prepaid envelopes (excluding Xpresspost - USA prepaid envelopes), documents or for shipments containing food products. Exceptions and conditions apply. See Limitation of Liability and Guarantee at canadapost.ca/generalterms for more information.

7.1.6

Additional Liability Coverage

Additional Liability Coverage is available up to $1,000CDN for shipments (not available for prepaid envelopes), for a fee. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Certain exceptions apply. The covered value of the item must be declared on the shipping documentation. See General Terms and Conditions for more information.

NOTE:
Refer to “International Destination Listing” or “International Shipping Chart” in the Postal Services Information section of the Canada Post website to determine if coverage is available.
Signature

7.1.7

Signature

Signature ensures that a personal hand-off of the item occurs at delivery and provides proof of this activity. The name of the person signing is recorded as well as the signature. The signatory name will be available for viewing at canadapost.ca/track, usually by noon on the next business day after delivery (exceptions may apply in some areas) at no additional charge.

Signature is automatically included in the service at no additional charge and is provided when available for Priority Worldwide, Xpresspost – USA (including Prepaid Envelopes) and Xpresspost – International Prepaid Envelopes. Signature is available for a fee for Xpresspost – International items to specific destinations, when chosen at the time of shipping.

Pickup Services

7.1.8

On-Demand Pickup

On-Demand Pickup services are available to VentureOne cardholders (paying by credit card).

There is no minimum volume requirement when arranging a Canada Post On-Demand Pickup. A pickup fee per stop will apply. Pickups can be arranged up to five business days in advance or on the same business day, provided the request is made before the local call-in cut-off time.

7.1.9

Third-Party On-Demand Pickup

Third-Party On-Demand Pickup service is available to VentureOne cardholders (paying by credit card).

Third-Party On-Demand Pickup allows customers to authorize a Canada Post pickup at a third party location or alternate address. Customers can arrange for the additional pickup locations themselves or provide their seven-digit Canada Post customer number to their third-party, authorizing the third-party to arrange for On-Demand Pickup service.

NOTE:
To arrange an On-Demand Pickup or Third-Party On-Demand Pickup, customers may contact Customer Service at 1-888-550-6333. Visit canadapost.ca/pickup for areas where Canada Post offers pickup services and for call-in cut-off times.
Returns

7.1.10

Return to Sender

Items that cannot be delivered will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. The return of an item is dependent upon the regulations for return of mail in the specific destination.

Items are returned to the sender when:

  • the item is refused or unclaimed by the addressee
  • the delivery address is incomplete or does not exist
  • the addressee is no longer at the address and no forwarding address is available
  • an improper shipping label has been applied
  • the item’s dimensions or weight exceeds the allowed maximum
  • the item’s customs and content information is incomplete or illegible
  • the item is bearing a tracking number that was used on a previous shipment which will result in the item being returned to sender.
  • the item has been refused entry by the destination country.

The customer is responsible for the Return to Sender service fee regardless of the reason for the return. Returned items refused by the customer (shipper in Canada) are treated as undeliverable and disposed of or recycled pursuant to Canada Post’s policy on undeliverable items at the customer’s expense (i.e., disposal, shipping and all other applicable charges).

Customs Clearance

7.1.11

Postal Presentation

Postal presentation and handling is available for U.S.A. and international services, except the Priority Worldwide service.

Canada Post tenders the shipped item to the receiving country’s designated postal operator. The receiving postal administration or designated operator presents the item for clearance and assessment of duties and taxes.

Customers may visit canadapost.ca/customs to enter complete customs and package content information. The Customs form will generate a barcode that can be printed or sent to any mobile device. The barcode will be scanned at the post office to facilitate depositing the item at a post office.

Customers using the Canada Post's Electronic Shipping Tools (EST), a third-party shipping system or a custom developed shipping system are required to input mandatory customs and item content information in order to process a shipment. Failure to do so may result in the item being returned to the sender for proper completion or could result in delays, non-delivery, voided delivery guarantees, if applicable, fines and/or customs seizure at the international destination.

7.1.12

Commercial Clearance

Commercial Clearance is applicable to Priority Worldwide service only.

A customs broker is used when items are shipped using Priority Worldwide service. An electronic file containing details on the contents of each item is sent to the customs broker. The customs broker presents the items and the content information to customs officials of the destination country for clearance and assessment of duties and taxes. In either case, customs officials decide which items require inspection and whether they meet applicable requirements. Any taxes, duties and processing fees are payable by the sender, unless a separate agreement is signed with the broker that states that the addressee will pay the duties and taxes.

8

Labels and Documentation Required

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Every item must have the following:

  • bear a shipping label which must be visible and affixed flat and wrinkle-free to the largest side of the item; avoid wrapping the label around the edges of the item or applying it in a manner that makes it difficult to scan the barcode. (shipping labels can be ordered by visiting canadapost.ca/cpo/mc/business/tools/est.jsf or by calling Customer Service at 1-888-550-6333)
  • a complete address, including but not limited to origin and destination, valid Postal Code, sender name and/or company name, recipient name and/or recipient company name and recipient telephone number
  • an acceptable proof of payment
  • accurately completed for each item in the Customs Declaration portion of the shipping label the item content information including the reason for export, the non-delivery instructions, the quantity, the description, the unit value and the weight information
  • be accompanied by any document (invoice, licence, certificate, permit, etc.) required by the destination.

All items must have the declared value indicated in the Customs Declaration portion of the shipping label.

NOTE 1:
It is the customer’s responsibility to ensure that all customs documentation and item content information and certificates for the goods being shipped are provided and are complete, accurate and legible. Failure to do so may result in the item being returned to sender at the customer's expense, or could result in delays, non-delivery, voided guarantee, if applicable, fines and /or customs seizure in the international destination. Customs and item content information must be written in English or French and can be translated into the language of the destination country. Shipping documentation may be transmitted to or shared with domestic or international customs and postal administrations or designated postal operators. The information will be used to facilitate customs formalities in respect of, or for the delivery of, postal items. For more information about Canada Post's personal information practices; please go online to canadapost.ca/privacy.
2:
For information concerning tariffs, taxes and other import charges and any requirements for certificates of origin, the customer should contact the appropriate local bureau of the Department of Foreign Affairs and International Trade. Permits and certificates may be accessed from the Trade Documentation website at http://www.cbsa-asfc.gc.ca/menu-eng.html. See also Customs Requirements for information.
3:
Business Reply Mail™ addresses must not be used for Parcel services.

8.1

Indicia and other markings

With the exception of those markings required by Canada Post for the mailing of an item no other indicia or markings may appear on the item unless they are approved by Canada Post.

Application of the Canada Post authorized indicia and other markings must comply with the requirements as set out in the Postal Services Information section of the Canada Post website.

NOTE:
All International Parcel or Small Packet items intended for transmission by air mail shall bear on the address side in the upper left-hand corner, under the sender’s name and address, the words “PAR AVION” in bold capital letters in black or blue ink or in bold capital letters in white on a blue or black label. The words “AIR MAIL” may be added to the parcel in a similar manner.

9

Packaging

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All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items that are improperly packaged, or labelled, are missing or showing illegible customs or item content information on the shipping label, are misdeclared or that lack proper documentation may be subject to delay or may be refused and returned to the sender at the customer’s expense. The customer may be required to pick up the item if shipping could damage the item further.

Oversize and unpackaged items (i.e. pails, tires, etc.) are available for shipping by customers who must pay a surcharge.

NOTE 1:
The Oversize Surcharge and Unpackaged Items Surcharge are never combined. If a customer pays the Unpackaged Items Surcharge, then the Oversize Surcharge is waived and vice versa.
2:
All Priority Worldwide items must be completely sealed. FedEx has the right to open and inspect any shipment to ensure it does not contain prohibited or dangerous goods.

10

Addressing

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The address information on the shipping label must be complete as specified in the “Addressing Guidelines” of the Canada Postal Guide.

The address information must be legible and completed correctly, including but not limited to the recipient name and/or recipient company name and recipient telephone number. If any addressing deficiency causes a delay in delivery of an item, the service guarantee will not apply.

NOTE 1:
U.S.A. ZIP Code is mandatory for all U.S.A. destinations.
2:
Customers are responsible for signing all documentation where applicable. Employees are prohibited from signing the shipping label or the Invoice Declaration/Commercial Invoice on the sender’s behalf.

10.1

Priority Worldwide - specific addressing requirements

The address information on the Priority Worldwide shipping label must have all fields completed in English or have an English translation. Postal CodeOM is mandatory for all countries that have a Postal CodeOM system. Addressing the item to a PO Box is acceptable to certain destinations, however the shipment will be held at the FedEx location nearest the destination and the recipient will be contacted for pickup. If the recipient cannot be contacted or does not pick up the item, it will be returned at the sender’s expense. A recipient phone number is mandatory on all shipments. Shipments not properly addressed or that do not have a valid sender and recipient telephone number are excluded from the On-time Money-Back Guarantee.

Destination
Postal Code
PO Box
Destination
Postal Code
PO Box
Destination
Postal Code
PO Box
Algeria
 
X
French Polynesia
 
X
Paraguay
 
X
Anguilla
 
X
Germany
X
 
Philippines
X
 
Antigua
 
X
Greece
X
 
Poland
X
 
Argentina
X
X
Guadeloupe
 
X
Portugal
X
X
Aruba
 
X
Guatemala
 
X
Qatar
 
X
Australia
X
 
Guyana
 
X
Russian Federation
X
 
Austria
X
 
Honduras
 
X
Rwanda
 
X
Bahamas
 
X
India
X
 
Saint Lucia
 
X
Bahrain
 
X
Indonesia
X
 
Samoa
 
X
Bangladesh
 
X
Iraq
 
X
Saudi Arabia
 
X
Belgium
X
 
Israel
X
 
Singapore
X
 
Belize
 
X
Italy
X
 
South Africa
X
X
Bermuda
X
 
Jamaica
 
X
Spain
X
 
Bhutan
 
X
Japan
X
 
Sri Lanka
X
X
Bolivia
 
X
Jordan
 
X
Suriname
 
X
Brazil
X
X
Kenya
 
X
Swaziland
 
X
British Virgin Islands
 
X
Korea
X
 
Sweden
X
 
Brunei
 
X
Lebanon
 
X
Switzerland
X
 
Burundi
 
X
Lesotho
 
X
Syria
 
X
Cayman Islands
 
X
Libya
 
X
Taiwan
X
 
Chile
 
X
Liechtenstein
X
 
Tanzania
 
X
China
X
 
Luxembourg
X
 
Thailand
X
X
Colombia
 
X
Malawi
 
X
Tonga
 
X
Cook Islands
 
X
Malaysia
X
X
Turks & Caicos Islands
 
X
Costa Rica
 
X
Maldives
 
X
Uganda
 
X
Denmark
X
 
Martinique
 
X
United Kingdom (Great Britain)
X
 
Dominica
 
X
Mauritius
 
X
United States of America
X
 
Dominican Republic
 
X
Mexico
X
X
Uruguay
 
X
Dutch Caribbean
 
X
Mozambique
 
X
Vanuatu
 
X
Ecuador
 
X
Namibia
 
X
Venezuela
 
X
Egypt
 
X
Nepal
 
X
Vietnam
X
 
El Salvador
 
X
Netherlands
X
X
Wallis and Futuna
 
X
Eritrea
 
X
New Zealand
X
 
Yemen
 
X
Ethiopia
 
X
Nicaragua
 
X
Zambia
 
X
Fiji
 
X
Nigeria
 
X
Zimbabwe
 
X
Finland
X
 
Norway
X
 
 
France
X
 
Oman
 
X
French Guiana
 
X
Papua New Guinea
 
X

10.2

Xpresspost – International destinations

Table 8: Xpresspost – International Destination List
Offers PO Box Delivery
Signature Available
Offers PO Box Delivery
Signature Available
United Kingdom
(Great Britain)

10.3

Tracked Packet – International destinations

Table 9: Tracked Packet – International destinations List
Destination
Australia
Iceland
Portugal
Belgium
Ireland
Singapore
Croatia
Latvia
Spain
Denmark
Lithuania
Sweden
Estonia
Luxembourg
Switzerland
Finland
Malaysia
Turkey
France
Malta
United Kingdom
Germany
Netherlands
United States of America
Hong Kong
New Zealand
Hungary
Poland

11

Depositing

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Canada Post provides the following options for the deposit of items:

  • Post Office: during advertised hours of acceptance
  • Street Letter Box: items processed with the online version of Canada Post’s Electronic Shipping Tools or Ship-in-a-click may be deposited into a street letter box if size permits and the item does not need to be accompanied by a Manifest.
NOTE:
It is unacceptable to deposit Priority Worldwide items in street letter boxes, Fedex deposit boxes, parcel receptacles or other such mail receptacles. The On-time Money-Back Guarantee shall not apply to Priority Worldwide items that are deposited in such receptacles.

12

Delivering

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All items will be delivered in accordance with the procedures of the destination.

13

Commercial order acceptance - What to look for

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Before accepting the mailing, make sure that...
A completed Manifest may be submitted with a shipment containing more than one parcel. If so, each parcel must have a unique shipping label affixed to it and must be listed on the Manifest.
A Bill of Lading form acts as a combination Manifest/shipping label for a single item.
Items must bear a full and complete “to” address and a Canadian return address.
Item weight cannot exceed 30 kg (Canada). This may be less for parcels to international destinations (by destination country).
Each item’s shipping label delivery options, dimensions and weight must match the Order documents.
Each item must have an official Canada Post barcode that is intact, legible (not covered up), flat (not folded, crinkled or creased), and ideally placed lengthwise on the item.
Barcodes must not be folded around or over the side of the item.

 




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