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Xpresspost™

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Last updated: 2014-01-13

IMPORTANT UPDATES
Last Updated Date
Description
Location
January 13, 2014
Clarified “Flexible Options” Leave At Door (Do not card), Do Not Safe Drop and Card (Hold) for Pickup.
November 15, 2013
Clarifications made throughout.
 
October 15, 2013
Clarified that the Return to Sender feature does not include parcel forwarding.
May 26, 2013
Redirection has been removed as a feature.
April 15, 2013
Replaced Cushion Envelopes with Bubble Envelopes. Although the dimensions changed, the Bubble Envelopes are designed to have the same capacity as the Cushion Envelopes had.
January 14, 2013
Clarifications made throughout.
 

1

What Is Xpresspost?

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Xpresspost service is a fast and cost-effective delivery service. The Xpresspost service is available to consumers and VentureOne cardholders. This service is also available with an Agreement, Contract customers must consult their Parcel Services Customer Guide for information.

Xpresspost service provides delivery next day local, next day* regional, and 2 days national, between most major urban centres. Xpresspost must be shipped in Canada for delivery in Canada.

Customers can ship any item by Xpresspost service, provided the item:

  • meets the size and weight specifications for this service
  • is properly prepared and packaged
  • does not contain any prohibited mail or a dangerous good.
NOTE:
Products and services are subject to the terms and conditions outlined in the General Terms and Conditions.
*
Some exceptions apply.

1.1

Prepaid products

Prepaid products are flat-priced, postage-included envelopes and bubble packs, in regional and national formats, which are purchased in advance and used as required. They can be dropped at any post office or in a street letter box.

Prepaid envelopes can be ordered by calling 1-888-550-6333.

2

Unacceptable Items

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Any item is considered unacceptable if:

  • it is or contains any dangerous substance or article prohibited by law or defined as a dangerous good
    (see Non-mailable Matter for more information or refer to the Non-mailable Matter Regulations or the Transportation of Dangerous Goods Act)
  • it does not meet the size and weight specifications for this service
  • it may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours
  • it contains food perishables or live animals that do not meet applicable shipping requirements
  • it is improperly prepared or insecurely packed or wrapped.

The customer has the responsibility of ensuring that the contents of an item can be shipped under Canadian legislation, including but not limited to the Criminal Code, the Canada Post Corporation Act (including, in particular, the Non-Mailable Matter Regulations), the Tobacco Act, the Transportation of Dangerous Goods Act and Regulations, the IATA (International Air Transport Association) or the ICAO (International Civil Aviation Organization) Dangerous Goods Regulations and all applicable laws.

For more information visit the following links
Canada Post Corporation Act
Non-Mailable Matter Regulations
Tobacco Act
Transportation of Dangerous Goods Act
International Air Transport Association
International Civil Aviation Organization
General Terms and Conditions
Canada Postal Guide

Canada Post will not deliver offensive articles that contain sexually explicit material, any information relating to bookmakers, pool-setting, betting or wagering or unlawful schemes, or any item related to schemes to defraud the public.

NOTE:
Restrictions change from time to time, therefore the customer must ensure the contents meet all current applicable requirements. For more information on unacceptable items, visit Non-mailable Matter.

3

Size and Weight

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Each Xpresspost item must meet the size and weight specifications.

Table 1: Size and weight
Category
Length
Width
Height
Weight
Documents and Parcels
max.
Length: 2 m; Length + Girth*: 3 m
30 kg**
min.
100 mm
70 mm
1 mm
Mailing Tube
min.
100 mm x 23 mm x 23 mm
(A surcharge will be applied to mailing tubes that are cylindrical in shape)
*
Girth = (height x 2) + (width x 2)
**
Individual items deposited weighing over 22.7 kg must bear an Overweight Parcels sticker (33-086-456).

An Oversize charge applies if an item exceeds 1 m in any dimension (length, width or height). If the weight is not recorded on the shipping documentation, the greater of the volumetric weight, actual weight or a standard “default” weight of 5 kg will be applied. If the dimensions and weight of any returned parcel cannot be determined, Canada Post reserves the right to charge based on a default weight of 1 kg for Parcel Services Shipping Within Canada and 750 g for prepaid envelopes. For an odd-shaped non-rectangular item, measurements are taken at the widest points. Weight and measurement are governed by the Weights and Measures Act and Regulations and its Terms and Conditions. Visit www.mc.ic.gc.ca for details.

3.1

Size and weight - Prepaid products

Table 2: Size and weight - Prepaid products
Category
Length
Width
Height / Thickness
Weight
Prepaid Products
Envelopes
  • Standard
max.
260 mm
159 mm
15 mm
500 g
  • Letter
max.
318 mm
241 mm
15 mm
500 g
  • Pack
max.
390 mm
295 mm
30 mm
1 kg
Bubble Envelopes
  • Standard
max.
247 mm
190 mm
500 g
  • Pack
max.
400 mm
292 mm
1.36 kg

3.1.1

How we define “Regional” and “National”

Regional: For use between points within the same region (e.g.: Vancouver to Winnipeg).

National: For use between regions within Canada (e.g.: Vancouver to Halifax).

Table 3: Canadian Regions
Regions
Definitions
Atlantic
Newfoundland and Labrador, Prince Edward Island, Nova Scotia and New Brunswick
Central
Québec and Ontario, including Northwestern Ontario
(Postal CodesOM P7A to L, P8N, P8T, P9A, P9N, P0T to P0Y)
Western
British Columbia, Alberta, Saskatchewan, Manitoba and Northwestern Ontario
(Postal CodesOM P7A to P7L, P8N, P8T, P9A, P9N, P0T to P0Y)
Nunavut
X0A
Nunavut
X0B and X0C
Northwest Territories
X0E, X0G and X1A
Yukon
Yukon

4

Pricing Information

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To obtain information on pricing*:

*
Volumetric weight may apply. See section 3.4 Weigh and measure the item of ABCs of Mailing for more information.

5

Payment Options

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5.1

Proofs of payment

Table 4 lists the acceptable proofs of payment for Xpresspost items. Some restrictions or conditions may apply.

Table 4: Xpresspost proofs of payment
Consumer/VentureOne Customer
  • meter impression
  • postage stamp
  • postal indicia (produced by the Ship-in-a-click™ service)

5.2

Methods of payment

Table 5 lists the acceptable methods of payment for Xpresspost items. Some restrictions or conditions may apply.

Table 5: Xpresspost methods of payment
Consumer/VentureOne Customer
  • cash
  • certified cheque
  • credit card (where available)
  • debit card (where available)
  • money order
  • traveller’s cheque

For more information, see Paying For Your Mailing.

6

Delivery Standards at a Glance

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The delivery standards for the Xpresspost service are guaranteed. Some exceptions apply.

Table 6: Xpresspost delivery standards
Delivery Zone
Local
Regional
National
Major Urban Centres
next day
next day*
2 days
Non-major Urban Centres
next day
2 days*
3 days*
Northern Regions and Remote Centres
next day
up to 5 days
up to 7 days
*
Some exceptions apply.

For more information, visit Delivery Standards of the Canada Postal Guide under Section 4.2. For a list of Major Urban Centres and Non-Major Urban Centres, visit Delivery Standards of the Canada Postal Guide under Section 4 “Parcel Services Domestic” Table 11.

7

Features

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A feature is something that is provided as part of the basic service. The available features are described below.

7.1

On-time Delivery Guarantee

Canada Post offers replacement service or credit equivalent to the shipping charges, if the sender’s shipment is not delivered on time, as measured against the published delivery standards, in accordance with the Terms and Conditions. See Terms and Conditions at canadapost.ca/generalterms for more information.

7.2

Tracking and Delivery Confirmation

Canada Post has deployed systems and capabilities throughout the delivery network to scan barcodes and track parcels at the following stages of delivery:

  1. When a shipping label is created electronically using Canada Post’s Electronic Shipping Tools (EST) system.
  2. When an item is picked up from the customer’s location by Canada Post or dropped off at a Canada Post site.
  3. When the item is sorted in a major Canada Post facility.
  4. When the item approaches the final stages of the delivery process and is sent « Out for Delivery » with our delivery agents.
  5. When the item is ready to be picked up at one of Canada Post’s facilities for large volume receivers.
  6. When the item is successfully delivered or is deemed Undeliverable / Return to Sender.
  7. When a delivery attempt is made, but the recipient is not available to accept the delivery, a Delivery Notice Card is left indicating where the item can be picked up.
  8. When a Final Delivery Notice Card is issued if the item has not been picked up at the post office.
  9. When an item is not deliverable because it was shipped to an incorrect address, or the recipient refused to accept the delivery, or the item is unclaimed at a post office, the shipment will be returned to the sender or sent to the Undeliverable Mail Office.
  10. When the shipper has made an error made in the postal delivery address, Canada Post will attempt to correct the error and have the item delivered, in the event that Canada Post is unable to determine the correct delivery address, the item will be returned to the sender.
  11. When Canada Post has made an error in the transportation of the item causing a possible delay.
  12. When Canada Post is experiencing circumstances beyond its control causing a possible delay of the delivery. force majeurs scans will be made in the event of:
  • severe weather/natural disasters such as major snow storm, ice, unplowed streets, extreme heat, cold weather, tornado or hurricane
  • transportation delays
  • demonstrations
  • power outage in the public grid.
NOTE:
Some exceptions may apply. (see “Excusable Delay” in the Terms and Conditions at canadapost.ca/generalterms).

7.3

Liability Coverage

Most Parcel Services include up to $100 Liability Coverage, including Prepaid Products. The availability and the limits of Liability Coverage may vary according to the nature of the items being shipped. Exceptions and conditions apply. See Limitation of Liability and Guarantee at canadapost.ca/generalterms for more information.

7.4

Return to Sender

Items are returned to the sender when:

  • the item is refused or unclaimed by the addressee
  • the delivery address is incomplete or does not exist
  • the addressee is no longer at the address
  • an improper shipping label has been applied
  • the item’s dimensions or weight exceeds the maximum allowed.
NOTE:
Items that cannot be delivered will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid less any option fee.

8

Options

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An option is a service enhancement which is not included automatically as part of the basic service. The customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.

8.1

Delivery Updates

By email - Delivery Updates is a free option that allows customers to receive email notifications of item-tracking events as they occur. This option is available to all customers creating parcel Orders with Canada Post’s Electronic Shipping Tools (EST) or if “Track” is used at canadapost.ca. The customer may enter a total of four email addresses per shipment.

Delivery Updates tracking-event types include:

  • Ship - Indicates that the shipment Order has been created and that the item has been given to Canada Post for delivery (only available when using EST).
  • Exception - Notifies you of any unforeseen delivery interruptions (e.g. items that are returned to the sender or refused, items delayed due to circumstances beyond Canada Post’s control, addressing errors, transportation errors, etc.).
  • Delivery - Indicates that the item has been delivered or that a Delivery Notice Card has been left with the addressee asking the addressee to pick up the item at a local post office. Where applicable, a signature image or signatory name is available to view online.

Online - Canada Post commits to providing a delivery scan event for every barcoded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery and no later than noon the next business day following delivery at canadapost.ca/track.

By phone - Through an automated phone response system by calling 1-888-550-6333.

8.2

Additional Liability Coverage

Available in increments of $100, up to a maximum of $5,000 for most shipments, including Prepaid Products, for a fee. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Certain exceptions apply. See General Terms and Conditions at canadapost.ca/generalterms for more information.

8.3

Signature

By purchasing the signature option (a no-charge option for the Priority™ service), customers will ensure that a personal hand-off of the item occurs at delivery, and that there is proof of this activity. The name of the person signing is recorded as well as the signature. Signature must be selected at the time of shipping to ensure it is properly captured and linked to the unique tracking number.

If the addressee refuses to give their signature, the delivery agent indicate “SIGNATURE REFUSED” for item-tracking purposes. Before the item can be handed over, the delivery agent will capture the first initial and last name of the customer. This process varies for items shipped by Xpresspost™ Certified; if the addressee refuses to sign for the item, the Xpresspost Certified item will be sent back to the original shipper (Return to Sender).

When the signature is collected at the door: When someone answers the door, the delivery agent will collect the signature and the signatory name, and hand off the item. Signature items will not be delivered to children. If there is no answer at the door, the delivery agent will leave a Delivery Notice Card in the addressee’s mail receptacle that directs the addressee to the designated post office to pick up the item.

When the signature is collected at the post office: Only the addressee or their authorized representative can pick up an item with Signature at the post office.

The addressee must present one valid piece of government-issued photo identification that indicates the same address as on the item. Visit canadapost.ca/postalguide under Policies for details.

If an individual is picking up an item addressed to another individual, they must present one valid piece of government-issued photo identification and one of the following:

  • a Delivery Notice document signed by the addressee with the printed name of the individual authorized to pick up the item; or
  • a legal document demonstrating their authority to act on behalf of the other individual, for example, power of attorney, appointment as trustee; or
  • a letter of authorization.
NOTE:
If a co-habitant is picking up a parcel at the post office on behalf of someone living at the same address, one valid piece of government-issued photo identification with the same address as the address on the item will be required. If the piece of identification does not indicate the address, proof of residence will be required (e.g. a utility bill).

8.4

Signature hard copy

If you require a hard copy of the name and signature of the person who signed for the item, Canada Post offers this option online for free, or a copy can be sent to you for a fee, provided that the Signature option is selected at the time of shipping. The signature copy will be sent to you by your choice of Lettermail™ service or fax within three business days after the request. Visit canadapost.ca/support or call Customer Service at 1-888-550-6333.

8.5

Proof of Age (18 or 19)

Available for a fee to VentureOne cardholders who use a Canada Post-approved electronic shipping system. A “Proof of Age” photo identification must be provided at the time of delivery if the receiver appears to be less than 25 years of age. A signature will be obtained upon delivery. “PROOF OF AGE” must be indicated in the Attention box of the shipping label prior to deposit.

Age of majority by province or territory

Age of Majority – 18
Age of Majority – 19
Alberta
British Columbia
Manitoba
New Brunswick
Ontario
Newfoundland and Labrador
Québec
Nova Scotia
Prince Edward Island
Nunavut
Saskatchewan
Northwest Territories
 
Yukon

8.6

On-Demand Pickup

On-Demand Pickup services are available to VentureOne cardholders (paying by credit card).

There is no minimum volume requirement when arranging a Canada Post On-Demand Pickup. A pickup fee per stop will apply. Pickups can be arranged up to five business days in advance or on the same business day, provided the request is made before the local call-in cut-off time.

8.7

Third-Party On-Demand Pickup

Third-Party On-Demand Pickup service is available to VentureOne cardholders (paying by credit card).

Third-Party On-Demand Pickup allows customers to authorize a Canada Post pickup at a third party location or alternate address. Customers can arrange for the additional pickup locations themselves or provide their seven-digit Canada Post customer number to their third-party, authorizing the third-party to arrange for On-Demand Pickup service.

NOTE:
To arrange an On-Demand Pickup or Third-Party On-Demand Pickup, customers may contact Customer Service at 1-888-550-6333. Visit canadapost.ca/pickup for areas where Canada Post offers pickup services and for call-in cut-off times.

8.8

Collect on Delivery (COD)

This service is available for a fee. COD allows an item to be shipped and delivered to the addressee, and an amount of money collected for the item from the addressee in the form of:

Methods of Collection
Maximum Limit
 
cash (Canadian or American currency)
debit card is accepted at the post office, where available
$1,000*
When the addressee pays for the package with cash, the amount is converted into a money order.
cheque** (all forms of cheque are accepted)
$25,000
The customer assumes all risks associated with payment by cheque. All cheques are made payable to the sender.
money order/certified cheque
$25,000
*
If the COD amount to be collected in cash is greater than $500, a Delivery Notice card will be left for the addressee to pick up the item at the post office.
**
The sender assumes all risks associated with payment by cheque. Post-dated cheques will only be accepted when the sender applies the “POST-DATED CHEQUES ACCEPTED” sticker to the item.
NOTE:
For FedEx Ground and Purolator, cheques, certified cheques or money orders must be made payable to the original shipper (as indicated on the FedEx or Purolator shipping label).

The sender will specify the amount of money to be collected and the payment option. The amount collected is forwarded to the sender by Xpresspost™.

If the addressee cannot be located, fails or refuses to pay the COD amount, the item is returned to the sender but the COD service fee is not refunded. See the applicable COD Terms and Conditions at the back of the COD customer receipt (form# 33-086-397) for further information.

A COD item cannot be returned or refunded through Canada Post once it has been accepted by the addressee.

To cancel a Collect on Delivery charge, the sender must supply the post office administrator with a letter authorizing the cancellation or change to the Collect on Delivery amount and the mailing receipt. The sender must pay Canada Post for all expenses incurred by such changes. Should the addressee want a refund for a Collect on Delivery item, this must be arranged between the sender and the addressee. Items not ordered or requested by the addressee and collection of funds owing to the customer from a previous transaction are not eligible for COD service.

The hold period for COD items is 15 calendar days (30 calendar days for northern addresses). Once the holding period has expired, unclaimed COD items are deemed undeliverable and returned to the sender.

The COD service option is not available with prepaid products.

8.9

Flexible Delivery Options

The following flexible delivery options are available to VentureOne cardholders when using Canada Post’s Electronic Shipping Tools (EST) (excluding Ship-in-a-click™):

8.9.1

Card (Hold) for Pick Up

This option is ideal for shipments containing temperaturesensitive items. A Delivery Notice Card will be left for the addressee and the item will be forwarded to the designated post office. The addressee or a representative is required to show one valid piece of government-issued photo identification when picking up the item.

8.9.2

Leave at Door

This option is only available for items that are usually delivered to the door. A delivery attempt will be made at the door. If no one is available and the item fits, it will be left in the addressee’s mail receptacle. If the item does not fit or the mail receptacle is full and there is a safe drop location (an appropriate safe place where the item is sheltered from the weather and not seen by passers-by), the item will be safe dropped. A Safe Drop Card indicating the location of the safe drop will be left in the addressee’s mail receptacle at the time of delivery. If safe drop is not possible, a Delivery Notice Card will be left, and the item will be available for pickup at the designated post office.

8.9.3

Do Not Safe Drop

This option only changes the delivery process for items where a delivery attempt is made at the door. The item will be left in the addressee’s mail receptacle. If the item does not fit, a delivery attempt will be made at the door. If no one is available to receive the item, a Delivery Notice Card will be left, and the addressee will be able to pick up the item at the designated post office.

8.9.4

Deliver to Post Office

Deliver to Post Office is a delivery option available through Canada Post's Web Services. The option allows the customers online consumers the choice to have their items(s) delivered using Xpresspost or Expedited Parcel services to a post office of their preference and convenience. Canada Post has an extensive network of secure post office facilities, which also makes this option ideal for high-value or temperature-sensitive items.

An automated email notification is issued to the addressee once the item is delivered to the post office, advising that the parcel is ready for pickup. If the item is not picked up after five days the addressee will receive a second email and a phone message reminding them to pick up the item.

The addressee or a representative will be asked to show one valid piece of government-issued photo identification at the post office for authentication. After 15 days, if the item has not been picked up, it will be returned to the originating address indicated on the shipping label.

NOTE:
The COD service option is not available with the Deliver to Post Office option.

9

Labels and Documentation Required

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Items must bear a barcoded label or a barcoded label along with an identifier label, as well as the destination and return addresses.

Figure 1: Xpresspost identification label

10

Packaging

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All items must conform to the packaging requirements of Canada Post, and must not contain dangerous or prohibited materials. Items that are improperly packaged, labelled or that lack proper documentation may be subject to delay or may be refused and returned at the customer’s expense.

Customers who deposit unpackaged items (i.e. pails, tires, etc.) must pay an Unpackaged Items Surcharge.

NOTE 1:
The Oversize Surcharge and Unpackaged Items Surcharge are never combined. If a customer pays the Unpackaged Items Surcharge, then the Oversize Surcharge is waived and vice versa.
2:
A surcharge will be applied to mailing tubes that are cylindrical in shape.

For specific packaging requirements, see ABCs of Mailing of the Canada Postal Guide.

11

Addressing

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All items must bear a legible mailing address and a Canadian return address including the correct Postal CodeOM, a Canada Post authorized barcode, proof of payment, and (if applicable) a service identifier. See Addressing Guidelines for more information.

NOTE:
If any addressing deficiency causes a delay in delivery of an item, the service guarantee will not apply.

12

Depositing

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The customer can deposit Xpresspost items at any of the following locations:

  • at a post office
  • in a street letter box [prepaid products and items processed and paid (by credit card, or postage meter) through Electronic Shipping Tools or Ship-in-a-click, if size permits].

For the purposes of the on-time guarantee, items deposited after the last collection time specified on the street letter box are considered as being deposited on the next business day.

13

Delivering

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Canada Post provides the following options for the delivery of items:

Category
Mail Usually Delivered To The Door
Mail Delivered To Community Mailboxes and Group Mailboxes
Mail Delivered To Rural Mailboxes
Mail Delivered To Post Office Boxes and
General Delivery
Items with a Signature or Collection of funds
A delivery attempt1 will be made at the addressee’s door.
If no one is available, a Delivery Notice Card2 will be left at the door.
A delivery attempt will be made at the addressee’s door3.
If no one is available, a Delivery Notice Card2 will be left at the door.
A delivery attempt will be made at the addressee’s door3.
If no one is available, a Delivery Notice Card2 will be left at the door.
A Delivery Notice Card2 will be left in the addressee’s post office box.
Items without Signature or Collection of funds
The item will be delivered to the door.
If no one is available and the item is too large for the customer’s mail receptacle, the item may be Safe Dropped4, or a Delivery Notice Card2 will be left at the door.
The item will be delivered to the CMB mail receptacle or parcel compartment.
If the item is too large for the parcel compartment:
  • For items delivered in major urban centres5 a delivery attempt will be made at the door. If no one is available, the item may be safe dropped4 or a Delivery Notice Card2 will be left at the door.
  • For items delivered outside major urban centres5 a Delivery Notice Card2 will be left in the mail receptacle.
The item will be delivered to the mail receptacle.
If the item is too large for the mailbox, a Delivery Notice Card2 will be left in the mailbox.
The item will be delivered to the addressee’s post office box.
If the item is too large for the post office box, a Delivery Notice Card2 will be left in the post office box.
  1. For apartment buildings, a delivery attempt will be made to the door. In buildings with an intercom, attempting to contact the customer using the intercom is considered a delivery attempt. In cases where the elevator is out of service, the delivery person will attempt delivery wherever physically possible, taking into consideration the employee’s safety and welfare; otherwise, a Delivery Notice Card2 will be left for the addressee.
  2. A Delivery Notice Card is used to show that the item is available for pickup at a nearby post office. A Final Notice Card will be sent to the addressee if the item has not been picked up after five calendar days. The item will be held at the post office for a total of 15 calendar days after which time it will be returned to the sender.
  3. In rural areas, a delivery attempt will be made at the door when the door is within 0.5 km of the line of travel. Otherwise a Delivery Notice Card2 will be left in the addressee’s mail receptacle.
  4. It is at Canada Post’s discretion to consider leaving the item in a Safe Drop location, provided that the item does not require the collection of funds or signature. For an apartment building, the item may be left with the building administration personnel. A Safe Drop Card, indicating the location of the Safe Drop, will be left in the addressee’s mail receptacle at the time of delivery.
  5. For a list of postal codes that are categorized as major urban centres, visit canadapost.ca/deliverystandards and refer to Section 4 - Table 11. This table shows the FSAs (forward sortation areas) or the first three characters of postal codes that correspond to major urban centres.
NOTE:
For items shipped with Regular Parcel service, where no Signature or Collection of Funds is required and the item does not fit in the mail receptacle, a Delivery Notice Card2 will be left in the mail receptacle, directing the addressee to their local post office to pick up the item.



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