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Xpresspost™ – USA

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Last updated: 2014-02-10

IMPORTANT UPDATES
Last Updated Date
Description
Location
March 14, 2014
Liability Coverage is available for Xpresspost - USA prepaid envelopes.
February 10, 2014
Removed NOTE 2 regarding the combination of Xpresspost - USA with other service options.
November 15, 2013
Clarifications made throughout.
 

1

What Is Xpresspost – USA?

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Xpresspost – USA service is available to consumers and VentureOne cardholders. This service is also available with an Agreement. Contract customers must consult their Parcel Services Customer Guide for information.

Xpresspost – USA is a service for documents and parcels that provides speedy and guaranteed delivery to the U.S.A. The service includes On-time Delivery Guarantee, Delivery Confirmation and Liability Coverage up to $100CDN (some exceptions apply). Customers may also purchase Additional Liability Coverage.

All items must bear an Xpresspost – USA shipping label and must be posted in Canada for delivery in the U.S.A.

NOTE:
Products and services are subject to the terms and conditions outlined in the General Terms and Conditions.

1.1

Prepaid products

Prepaid containers are available for Xpresspost – USA as follows:

  • Envelopes are flat-priced and available for documents only
  • Value Packs - bundles of four Letter size envelopes. Value Packs include a discount in the bundle price, and are available at post offices only.

2

Unacceptable Items

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Any item is considered unacceptable if:

  • it is or contains any dangerous substance or article prohibited by law or defined as a dangerous good
    (see Non-mailable Matter for more information or refer to the Non-mailable Matter Regulations or the Transportation of Dangerous Goods Act)
  • it does not meet the size and weight specifications for this service
  • it may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours
  • it contains food perishables or live animals that do not meet applicable shipping requirements
  • it is improperly prepared or insecurely packed or wrapped
  • any item that is in contravention of applicable Universal Postal Union prohibitions, and U.S.A.’s Department of Transportation or Customs Regulations. The United States prohibits or applies restrictions on the acceptance of certain articles for transmission by post. For more information on restrictions and prohibitions, see International Destination Listing.

The customer has the responsibility of ensuring that the contents of an item can be shipped under Canadian legislation, including but not limited to the Criminal Code, the Canada Post Corporation Act (including, in particular, the Non-Mailable Matter Regulations), the Tobacco Act, the Transportation of Dangerous Goods Act and Regulations, the IATA (International Air Transport Association) or the ICAO (International Civil Aviation Organization) Dangerous Goods Regulations and all applicable laws.

For more information visit the following links
Canada Post Corporation Act
Non-Mailable Matter Regulations
Tobacco Act
Transportation of Dangerous Goods Act
International Air Transport Association
International Civil Aviation Organization
General Terms and Conditions
Canada Postal Guide

Canada Post will not deliver offensive articles that contain sexually explicit material, any information relating to bookmakers, pool-setting, betting or wagering or unlawful schemes, or any item related to schemes to defraud the public.

NOTE 1:
Restrictions change from time to time, therefore the customer must ensure the contents meet all current applicable requirements. For more information on unacceptable items, visit Non-mailable Matter in the Canada Postal Guide.
2:
Prohibitions or restrictions on the acceptance of certain articles for transmission by post may apply (refer to “International Destination Listing” in the section Postal Services Information of the Canada Post website).

3

Size and Weight

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Each XpresspostUSA item must meet the size and weight specifications.

Table 1: Xpresspost – USA size and weight
Category
Length
Width
Height
Weight
Documents and Parcels
max.
Length: 1.52 m
Length + Girth*: 2.74 m
30 kg
min.
210 mm
140 mm
1 mm
Mailing Tube
min.
210 mm x 45 mm x 45 mm
(A surcharge will be applied to mailing tubes that are cylindrical in shape)
*
Girth = (height x 2) + (width x 2)

If the dimensions and weight of any returned parcel cannot be determined, Canada Post reserves the right to charge based on a default weight of 1 kg for Domestic Parcel Services and 750 g for prepaid envelopes and labels.

NOTE:
An oversize charge applies if an item exceeds 1 m in any dimension (length, width or height).

3.1

Size and weight - Prepaid products

Table 2: Xpresspost – USA size and weight - Prepaid products
Category
Length
Width
Height
Weight
Letter
max.
318 mm
241 mm
500 g

4

Pricing Information

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To obtain information on pricing*:

*
Volumetric weight may apply. See section 3.4 Weigh and measure the item of ABCs of Mailing for more information.

5

Payment Options

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5.1

Proofs of payment

Table 3 lists the acceptable proofs of payment for Xpresspost – USA items. Some restrictions or conditions may apply.

Table 3: Xpresspost – USA proofs of payment
Consumer/VentureOne Customer
  • meter impression
  • postage stamp
  • postal indicia (produced by the Ship-in-a-click™ service)

5.2

Methods of payment

Table 4 lists the acceptable methods of payment for Xpresspost – USA items. Some restrictions or conditions may apply.

Table 4: Xpresspost – USA methods of payment
Consumer/VentureOne Customer
  • cash
  • certified cheque
  • credit card (where available)
  • debit card (where available)
  • money order
  • traveller’s cheque

6

Delivery Standards at a Glance

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On-time Delivery Guarantee is available in as little as 2 and 3 business days between major urban centres in Canada to the U.S.A. Some exceptions apply. See section  Delivery standards to an international destination of Delivery Standards for complete details.

7

Features

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A feature is something that is provided as part of the basic service. The available features are described below.

7.1

On-time Delivery Guarantee

Canada Post offers replacement service or credit equivalent to the shipment charges (transportation charges) if the customer’s shipment is not delivered on time, as measured against the published delivery standards, in accordance with the General Terms and Conditions. See General Terms and Conditions at canadapost.ca/generalterms for more information.

NOTE 1:
It is highly recommended to include the addressee’s name and telephone number on the item.
2:
The On-time Delivery Guarantee does not apply to post office box addresses, food items, nor to items mailed to U.S. territories and possessions, United States Army Post Offices (APO’s) or military installations.
3:
The On-time Delivery Guarantee is void on any shipments that are delayed by Customs or by any other regulatory authority.

7.2

Tracking and Delivery Confirmation

Canada Post has deployed systems and capabilities throughout the delivery network to scan barcodes and track items at various stages:

  • when a shipping Order is created electronically when using Canada Post’s Electronic Shipping Tools (EST)
  • when the item is first accepted by Canada Post via an Automated Post Office, Postal Facility, On-Demand Pickup or Third-party On-demand Pickup
  • when the item prepared is sorted and prepared for dispatch to the postal administration or designated operator.

Tracking of items by a postal administration or designated operator is available:

  1. When the item reaches the destination.
  2. If the item goes through the detailed customs inspection process.
  3. When the item reaches the final stages of the delivery process i.e. attempted delivery or successful delivery.
NOTE:
Canada Post will provide tracking information for Delivery Confirmation upon delivery or attempted delivery from the postal administration or designated operator. This provides positive information that the item arrived at its destination. The item number (ID) is scanned and the date captured. The information is usually available by noon the next business day following delivery, via an automated phone response system by calling 1-888-550-6333 or online at canadapost.ca. Delivery Confirmation is not available for items mailed to American Military post offices or US territory addresses.

7.3

Delivery to Post Office Box

Items will be delivered to a post office box where this type of delivery is available. On-time Delivery Guarantee is not available for items addressed to post office boxes.

7.4

Liability Coverage

Liability Coverage of up to $100CDN is included in the fee. Certain exceptions apply. See General Terms and Conditions at canadapost.ca/generalterms for more information.

7.5

Signature

Signature ensures that a personal hand-off of the item occurs at delivery and provides proof of this activity. The name of the person signing is recorded as well as the signature. The signatory name will be available for viewing at canadapost.ca/track, usually by noon on the next business day after delivery (exceptions may apply in some areas) at no additional charge.

Signature is automatically included in the service at no additional charge and is provided when available for Priority Worldwide, Xpresspost – USA (including Prepaid Envelopes) and Xpresspost – International Prepaid Envelopes. Signature is available for a fee for Xpresspost – International items to specific destinations, when chosen at the time of shipping.

NOTE:
Customers can request a hard copy signature on items for a fee (free of charge with the purchase of prepaid envelopes).

7.6

Return to Sender

Items that cannot be delivered will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. The return of an item is dependent upon the regulations for return of mail in the specific destination.

Items are returned to the sender when:

  • the item is refused or unclaimed by the addressee
  • the delivery address is incomplete or does not exist
  • the addressee is no longer at the address
  • an improper shipping label has been applied
  • the item’s dimensions or weight exceeds the maximum allowed
  • the item has been refused entry by the destination country.

The customer is responsible for the Return to Sender service fee regardless of the reason for the return. Returned items refused by the customer (shipper in Canada) are treated as undeliverable and disposed of or recycled pursuant to Canada Post’s policy on undeliverable items at the customer’s expense (i.e., disposal, shipping and all other applicable charges).

7.7

Customs Clearance

Canada Post will provide a presentation of all items to U.S. Customs. Issues related to duties and admissions will be the responsibility of the addressee of the item (importer of record).

8

Options

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An option is a service enhancement which is not included automatically as part of the basic service. Most options are available for an additional fee. The available options are described below.

8.1

Delivery Updates

By email - Delivery Updates is a free option that allows customers to receive email notifications of item-tracking events as they occur. This option is available to all customers creating parcel Orders with Canada Post’s Electronic Shipping Tools (EST) or if “Track” is used at canadapost.ca. The customer may enter a total of four email addresses per shipment.

Delivery Updates tracking-event types include:

  • Ship - Indicates that the shipment Order has been created and that the item has been given to Canada Post for delivery (only available when using EST).
  • Exception - Notifies you of any unforeseen delivery interruptions (e.g. items that are returned to the sender or refused, items delayed due to circumstances beyond Canada Post’s control, addressing errors, transportation errors, etc.).
  • Delivery - Indicates that the item has been delivered or that a Delivery Notice Card has been left with the addressee asking the addressee to pick up the item at a local post office. Where applicable, a signature image or signatory name is available to view online.

Online - Canada Post commits to providing a delivery scan event for every barcoded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery and no later than noon the next business day following delivery at canadapost.ca/track.

By phone - Through an automated phone response system by calling 1-888-550-6333.

8.2

Additional Liability Coverage

Additional Liability Coverage is available up to $1,000CDN for shipments (not available for prepaid envelopes), for a fee. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Certain exceptions apply. The covered value of the item must be declared on the shipping documentation. See General Terms and Conditions for more information.

NOTE:
Refer to “International Destination Listing” or “International Shipping Chart” in the Postal Services Information section of the Canada Post website to determine if coverage is available.

8.3

On-Demand Pickup

On-Demand Pickup services are available to VentureOne cardholders (paying by credit card).

There is no minimum volume requirement when arranging a Canada Post On-Demand Pickup. A pickup fee per stop will apply. Pickups can be arranged up to five business days in advance or on the same business day, provided the request is made before the local call-in cut-off time.

8.4

Third-Party On-Demand Pickup

Third-Party On-Demand Pickup service is available to VentureOne cardholders (paying by credit card).

Third-Party On-Demand Pickup allows customers to authorize a Canada Post pickup at a third party location or alternate address. Customers can arrange for the additional pickup locations themselves or provide their seven-digit Canada Post customer number to their third-party, authorizing the third-party to arrange for On-Demand Pickup service.

NOTE:
To arrange an On-Demand Pickup or Third-Party On-Demand Pickup, customers may contact Customer Service at 1-888-550-6333. Visit canadapost.ca/pickup for areas where Canada Post offers pickup services and for call-in cut-off times.

9

Labels and Documentation Required

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Every Xpresspost – USA item must have all of the following information:

  • an Xpresspost – USA barcoded shipping label (except prepaid envelopes, which include a pre-affixed barcoded label) or a barcoded shipping label produced by the Electronic Shipping Tools (EST) or by a third-party shipping system. Shipping labels can be ordered by visiting canadapost.ca/cpo/mc/business/tools/est.jsf or by calling Customer Service at 1-888-550-6333;
  • the address of the addressee and the name and telephone number of the sender, including a Canadian return address clearly printed on the shipping label affixed to the item
  • acceptable proof of payment (postage stamps or meter impression); except prepaid envelopes, which are purchased in advance
  • the Customs Declaration portion accurately completed on the Xpresspost – USA shipping label (see Customs Requirements for more information)
  • any document (invoice, licence, certificate, permit, etc.) required by United States Customs and Border Protection or other regulatory authorities (FDA, FCC, etc.). All items must have the declared value indicated in the Customs Declaration portion of the shipping label.
NOTE:
To facilitate the delivery process, it is highly recommended that the name and telephone number of the addressee is included and clearly printed on the shipping label affixed to the item.

The importation of food and drugs is strictly regulated in the U.S.A. Please refer to Customs Requirements for more information.

NOTE:
Domestic Xpresspost or Xpresspost – International shipping labels must not be used.

10

Packaging

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All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items must not consist of dangerous or prohibited articles.

Oversize and unpackaged items (i.e. pails, tires, etc.) are available for shipping by customers who must pay a surcharge.

NOTE:
The Oversize Surcharge and Unpackaged Items Surcharge are never combined. If a customer pays the Unpackaged Items Surcharge, then the Oversize Surcharge is waived and vice versa.

For specific packaging requirements, see ABCs of Mailing of the Canada Postal Guide.

11

Addressing

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The address information on the shipping label must be complete as specified in the “Addressing Guidelines” of the Canada Postal Guide.

To facilitate the handling of an item during transmission by post, it is highly recommended to include the addressee’s telephone number on the item.

NOTE 1:
U.S.A. ZIP Code is mandatory for all U.S.A. destinations.
2:
Customers are responsible for signing all documentation where applicable. Employees are prohibited from signing the shipping label or the Invoice Declaration/Commercial Invoice on the sender’s behalf.

12

Depositing

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Canada Post provides the following options for the deposit of items:

  • Post Office: during advertised hours of acceptance
  • Street Letter Box: items processed with the online version of Canada Post’s Electronic Shipping Tools or Ship-in-a-click may be deposited into a street letter box if size permits and the item does not need to be accompanied by a Manifest

Items deposited after the last collection time specified on the street letter box are considered as being deposited on the next business day.

13

Delivering

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Xpresspost-USA items will be delivered in accordance with the procedures of the destination.




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