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Registered Mail™ (Domestic)

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Last updated: 2014-03-31

IMPORTANT UPDATES
Last Updated Date
Description
Location
March 31, 2014
Renamed Oversize size format to Other.
Removed note on Prepaid Registered envelopes.
January 17, 2014
Removed note on Products and Services being subject to the Terms and Conditions outlined in General Terms and Conditions.
January 13, 2014
Introduced new service name: Change of Address (Mail Forwarding) for Mail Forwarding service.
Throughout document.
May 26, 2013
Introduced new service name: Change of Address (Mail Forwarding) for Moves and Change of Address (Mail Forwarding) for Temporary Relocation.
January 14, 2013
Updated labels and documentation required.

1

What Is Registered Mail?

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Registered Mail is a service offered to customers who require proof of mailing and/or proof of delivery. The service secures the signature of the addressee or the addressee’s representative and provides the sender with a mailing receipt, a copy of the signature and the date upon delivery of the item.

Registered Mail may include:

  • Lettermail
  • documents
  • coins, jewellery, manufactured and non-manufactured precious metals, precious stones, cancelled or uncancelled postage stamps, banknotes, stocks, bonds, coupons or other securities negotiable by the bearer, lottery tickets or traveller’s cheques (no indemnity payable on these items)
  • Literature for the Blind.

Customers with a Standing Offer Agreement
Canada Post offers a Prepaid Registered Mail (PRM) envelope that include all of the features and options of a Registered Mail item, with the exception of the Additional Liability Coverage option.

2

Unacceptable Items

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Registered Mail may not be used to send items prohibited by law in Canada or defined as dangerous goods. See Non-mailable Matter for more information.

NOTE:
Priority™, Xpresspost™, Expedited Parcel™ and Regular Parcel™ cannot be combined with Registered Mail.

3

Size and Weight

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Each Registered Mail item must meet the size and weight specifications shown in Table 1.

NOTE 1:
The metric unit is the official measure. Imperial equivalents are provided for reference and convenience only.
2:
The longest dimension is the “length”, the second longest is the “width”.
Table 1: Registered Mail size and weight
Category
Length
Width
Thickness
Aspect Ratio
Weight
Standard
min.
140 mm
(5.6 in)
90 mm
(3.6 in)
0.18 mm
(0.007 in)
1.3:1
3 g
(0.11 oz)
max.
245 mm
(9.6 in)
156 mm
(6.1 in)
5 mm
(0.2 in)
2.6:1
50 g
(1.75 oz)
Other
min.
140 mm
(5.6 in)
90 mm
(3.6 in)
0.18 mm
(0.007 in)
5 g
(0.17 oz)
max.
380 mm
(14.9 in)
270 mm
(10.6 in)
20 mm
(0.8 in)
500 g
(17.5 oz)
Prepaid Envelopes
Standard Letter
 
240 mm
(9.4 in)
150 mm
(5.9 in)
50 g
(1.75 oz)
Other Letter
 
318 mm
(12.5 in)
241 mm
(9.5 in)
200 g
(7.1 oz)
NOTE:
The aspect ratio is the relationship between the length and the width. Standard Lettermail must be rectangular in shape. Items that do not meet this ratio (e.g. square items) are subject to Other Lettermail prices.

4

Pricing Information

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To obtain information on pricing:

5

Payment Options

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5.1

Proofs of payment

Table 2 lists the acceptable Proofs of payment for Registered Mail items. Some restrictions or conditions may apply.

Table 2: Registered Mail proofs of payment
Contract Customer
Consumer
  • meter impression
  • postage stamp
  • postal indicia
  • postage stamp

5.2

Methods of payment

Table 3 lists the acceptable methods of payment for Registered Mail items. Some restrictions or conditions may apply.

Table 3: Registered Mail methods of payment
Contract Customer
Consumer
  • account
  • business cheque
  • cash*
  • credit card (where available)
  • debit card (where available)*
  • meter
  • money order*
  • postage stamp
  • cash
  • certified cheque
  • credit card (where available)
  • debit card (where available)
  • money order
  • postage stamp
  • traveller’s cheque
*
Payment by cash, debit card or Money Order is available only to customers paying at a post office.

For more information, see Paying For Your Mailing.

6

Delivery Standards at a Glance

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The delivery standards are estimates of how long it will take for the mail to be delivered. These delivery standards are not guaranteed.

Table 4: Delivery standards for the Registered Mail service
Delivery Zone
Local
Within Province
National
Major Urban Centres
2 days
3 days
4 days
Non-major Urban Centres
2 days
3 days
4 days
Northern Regions and Remote Centres
2 days
up to 6 days
up to 8 days

For more details on the delivery standards for Registered Mail, see Section 2.6 Registered Mail of Delivery Standards.

7

Features

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A feature is something that is provided as part of the basic service. The available features are described below.

7.1

Signature

A signature is secured upon delivery of the item, free of charge. The signature of the person who signed upon delivery is available, usually by noon on the business day following delivery, on the Canada Post website at canadapost.ca/track or by contacting Customer Service at 1-888-550-6333. Some exceptions apply in smaller centres.

7.2

Proof of Mailing

Registered Mail provides confirmation that the item was received by Canada Post for delivery to the addressee. Canada Post will provide the sender with a date stamped official registration receipt.

NOTE:
On Prepaid Registered Mail (PRM) envelopes a detachable tracking number constitutes a proof of registration (PRMs are only available to commercial customers).

7.3

Delivery Confirmation (Tracking)

Registered Mail provides confirmation that the item has arrived at its destination. Upon delivery, or attempted delivery, the item ID number is scanned and the date captured. The date of delivery is available the next business day after delivery on the internet at canadapost.ca or using the automated phone response system at
1-888-550-6333.

7.4

Liability Coverage

Liability Coverage for up to $100 is included. Certain exceptions apply.

Canada Post shall have no liability for loss or damage of Registered Mail items containing banknotes, stocks, bonds, coupons or other securities negotiable by the bearer, lottery tickets, travellers’ cheques, coins, jewellery, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust or cancelled or uncancelled postage stamps. Indemnity may not be claimed for expenses incurred by the sender in submitting the indemnity claim or for the fees paid for the option.

7.5

Return to Sender

Registered Mail items will be returned to the sender if they cannot be delivered, as long as they have a return address, or a Mail Forwarding request has been filed for an address outside Canada.

NOTE:
If the return address is located on the inside of the item as opposed to the outside, Canada Post will return the item for a fee.

7.6

Mail Forwarding

Registered Mail items will be forwarded if the addressee has filed a Mail Forwarding request and if the new address is within Canada.

8

Options

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An option is a service enhancement which is not included automatically as part of the basic service. The customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.

8.1

Signature Copy

A secured image of the signature of the person who signed for the delivery is available, at no charge, on Canada Post’s website. A hard copy of the signature is also available, for a fee, by contacting Customer Service at
1-888-550-6333. The Signature Copy will be sent to the customer via Lettermail or by facsimile within three business days of the customer’s request.

8.2

Additional Liability Coverage

Additional Liability Coverage is available for domestic Registered Mail items up to $5,000, for a fee. Certain exceptions apply.

Canada Post shall have no liability for loss or damage of Registered Mail items containing banknotes, stocks, bonds, coupons or other securities negotiable by the bearer, lottery tickets, travellers’ cheques, coins, jewellery, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust or cancelled or uncancelled postage stamps.

NOTE:
Additional liability coverage is not available for prepaid Registered Mail envelopes.

8.3

Literature for the Blind

Literature for the Blind is free of charge for surface and air mail.

9

Labels and Documentation Required

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Registered Mail items must have a Registered Mail barcode that allows for the item to be tracked. Registered Mail can be prepared by applying a Registered Mail barcode label on the front of each item.

In addition, commercial customers can prepare Registered Mail items by:

  1. Using prepaid, pre-barcoded Registered Mail envelopes.
  2. Using our Electronic Shipping Tools Desktop software to create and print Registered Mail barcode labels.
  3. Creating and printing a Registered Mail barcode and artwork on the mail item itself, on a label or an envelope.

Prepaid Registered Mail envelopes are available to commercial customers in two sizes:

  • Standard (Item# 143001): 150 mm x 240 mm – max 50 g
  • Other (Item# 143002): 241 mm x 318 mm – max 200 g.

Prepaid envelopes can be ordered by calling the Canada Post Order Desk at 1-888-550-6333.

Commercial customers can create and print a Registered Mail barcode label using the Electronic Shipping Tools Desktop software with a compatible 4” x 6” thermal label printer. Using the Electronic Shipping Tools (EST) will:

  • capture each of your Registered Mail tracking identifiers in our tracking system and associate each with the Order (Statement of Mailing) number
  • enable you to setup email notifications on Registered Mail items
  • let you assign a “Customer Reference” to each Registered Mail item which can also be used for tracking
  • provide you additional tracking events
  • allow you to use the Advanced Tracking options within the Online Business Centre, which includes tracking by Statement of Mailing (SOM) number.

Commercial customers who wish to develop their own in-house solution for printing a Registered Mail barcode and artwork, must follow a certification process. For more information, visit canadapost.ca/registeredmail. The Electronic Shipping Tools Desktop software has a File Import option which can be used with in-house systems.

For more information on the Electronic Shipping Tools (EST), visit canadapost.ca/est.

10

Packaging

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All items must be packaged according to standard domestic packaging for the original service used.

11

Addressing

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Addresses must be legible, complete and include the name of the addressee and the correct Postal Code. See Addressing Guidelines for more information.

12

Deposit of Registered Mail

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The customer can deposit domestic Registered Mail items at the following locations:

  • at a post office
  • at a processing facility.

All Registered Mail must be deposited at an authorized post office, or given to a rural mail carrier. Such items are not to be dropped into a street mailbox or mail receptacle. The sender is provided with a proof of mailing at the time of mailing.

NOTE:
Only Prepaid Registered Mail (PRM) envelopes may be deposited into a street letter box (PRMs are only available to commercial customers). For Prepaid Registered Mail (PRM) envelopes a detachable tracking number is considered a proof of mailing.

Items deposited after the Canada Post-approved postal facility cut-off time are considered as being deposited on the next business day. Visit canadapost.ca/ilmsupportdocuments for the list of facility cut-off times.

13

Delivery of Registered Mail

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Where mail is normally delivered to the addressee’s door, the Registered Mail item will be delivered to the door, provided there is someone available to sign for the item. If no one is available, a Delivery Notice card will be left in the mailbox. Registered Mail delivered to a group mailbox, community mailbox, rural mailbox, post office box, or via general delivery, will be automatically carded with a Delivery Notice card.

A signature is mandatory before delivering Registered Mail. If the addressee or their representative refuse to sign-for a Registered Mail item, the item will be returned to sender.




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