Registered Mail (Domestic)
The following sections are covered in this chapter:
2 | What Is Registered Mail? |  |
Registered Mail is a service offered to Customers who require proof of mailing and/or proof of delivery. The service secures the signature of the addressee or the addressee's representative and provides the sender with a mailing receipt, a copy of the signature and the date upon delivery of the item.
Registered Mail may include:
- Lettermail
- documents
- coins, jewellery, manufactured and non-manufactured precious metals, precious stones, cancelled or uncancelled postage stamps, banknotes, stocks, bonds, coupons or other securities negotiable by the bearer, lottery tickets or traveller’s cheques (no indemnity payable on these items)
- Literature for the Blind.
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NOTE :
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Products and services are subject to the terms and conditions outlined in the General Terms and Conditions. See in particular, the section entitled “Entire Agreement”. |
3 | Unacceptable Items | |
Registered Mail may not be used to send items prohibited by law in Canada or defined as dangerous goods. See the “Non-mailable Matter” chapter for more information.
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NOTE :
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Xpresspost, Priority™ Next A.M., Expedited Parcel and Regular Parcel cannot be combined with Registered Mail. |
4 | Size and Weight | |
Each Registered Mail item must meet the size and weight specifications shown in Table 1.
Table 1: Registered Mail Size and Weight
5 | Pricing Information | |
To obtain information on pricing:
6 | Payment Options | |
Table 2 lists the acceptable Proofs of payment for Registered Mail items. Some restrictions or conditions may apply.
Table 2: Registered Mail Proofs of Payment
Table 3 lists the acceptable methods of payment for Registered Mail items. Some restrictions or conditions may apply.
Table 3: Registered Mail Proofs of Payment
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Payment by cash, debit card or Money Order is available only to Customers paying at a post office. |
For more information, see section 4.6 “Pay for the Item” of the “ABCs of Mailing” chapter.
7 | Service Standards at a Glance | |
Service standards are estimates of how long it will take for the mail to be delivered from the point of deposit to the destination points. These service standards are not guaranteed.
Table 4: Service Standards for Registered Mail Items For more details on the service standards for Registered Mail, see section 3.6 “Registered Mail” of the “Service Standards” chapter.
8 | Features | |
A feature is something that is provided as part of the basic service. The available features are described below.
A signature is secured upon delivery of the item, free of charge. The signature of the person who signed upon delivery is available, usually by noon on the business day following delivery, on Canada Post’s website, by contacting Customer Service at 1-888-550-6333, the Electronic Shipping Tools (EST) software and the Electronics Data Interchange, where links exist. Some exceptions apply in smaller centres.
Registered Mail provides confirmation that the item was received by Canada Post for delivery to the addressee. Canada Post will provide the sender with a date stamped official registration receipt.
8.3 | Delivery Confirmation (Tracking) |
Registered Mail provides confirmation that the item has arrived at its destination. Upon delivery, or attempted delivery, the item ID number is scanned and the date captured. The date of delivery is available the next business day after delivery on the internet at www.canadapost.ca or using the automated phone response system at 1-888-550-6333.
8.4 | Coverage for Loss or Damage |
Coverage for up to $100 is included. Certain exceptions apply.
Canada Post shall have no liability for loss or damage of Registered Mail items containing banknotes, stocks, bonds, coupons or other securities negotiable by the bearer, lottery tickets, travellers’ cheques, coins, jewellery, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust or cancelled or uncancelled postage stamps. Indemnity may not be claimed for expenses incurred by the sender in submitting the indemnity claim or for the fees paid for the option.
Registered Mail items will be returned to the sender if they cannot be delivered, as long as they have a return address, or a Change of Address Notification has been filed for an address outside Canada.
Registered Mail items will be redirected if the addressee has filed a Change of Address Notification and if the new address is within Canada.
9 | Options | |
An option is a service enhancement which is not included automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.
A secured image of the signature of the person who signed for the delivery is available, at no charge, on Canada Post’s website. A hard copy of the signature is also available, for a fee, by contacting Customer Service at 1-888-550-6333. The Signature Copy will be sent to the Customer via Lettermail or by facsimile within three business days of the Customer’s request.
Additional Coverage is available for domestic Registered Mail items up to $5,000, for a fee. Certain exceptions apply.
Canada Post shall have no liability for loss or damage of Registered Mail items containing banknotes, stocks, bonds, coupons or other securities negotiable by the bearer, lottery tickets, travellers’ cheques, coins, jewellery, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust or cancelled or uncancelled postage stamps.
9.3 | Literature for the Blind |
Literature for the Blind is free of charge for surface and air mail.
10 | Labels and Documentation Required | |
Items must have a Registered Mail bar code that allows the item to be tracked. Each item of Registered Mail purchased and deposited at a post office must bear a bar coded Registered Mail Label.
Commercial Customers can create and print Registered Mail tracking barcode on the mail item itself (showing through envelope window), on a label or on an envelope. For more information on the creation and application of the Registered Mail tracking barcode, contact a sales or service representative.
11 | Packaging | |
All items must be packaged according to standard domestic packaging for the original service used.
12 | Addressing | |
Addresses must be legible, complete and include the name of the addressee and the correct Postal Code. See the “Addressing Guidelines” chapter for more information.
13 | Deposit of Registered Mail | |
The Customer can deposit domestic Registered Mail items at the following locations:
- at a post office
- at a processing facility.
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NOTE:
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All Registered Mail must be deposited at an authorized post office, or given to a rural mail carrier. Such items are not to be dropped into a street mailbox or mail receptacle. The sender is provided with a proof of mailing at the time of mailing. |
Items deposited after the Canada Post-approved postal facility cut-off time are considered as being deposited on the next business day. Visit canadapost.ca/ilmsupportdocuments for the list of facility cut-off times.
14 | Delivery of Registered Mail | |
Where mail is normally delivered to the addressee’s door, the Registered Mail item will be delivered to the door, provided there is someone available to sign for the item. If no one is available, a Delivery Notice card will be left in the mailbox. Registered Mail delivered to a group mailbox, community mailbox, rural mailbox, post office box, or via general delivery, will be automatically carded with a Delivery Notice card.
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