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My own list of customers (Addressed Admail)



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Addressed Admail requirements

  • Step number 1 of 4

    It is promotional in nature

    The items you are mailing must be promotional to qualify as Addressed Admail. Here are some examples.

    • Promote your products/services
    • Solicit for donations or contributions
    • Report on your organization's performance for promotional purposes

  • Step number 2 of 4

    It contains a uniform message

    Your whole mailing must share the same message, although you can personalize it for individual customers. Personalized messages get the best response rates.

  • Step number 3 of 4

    It is going to 1000+ Canadians

    An Addressed Admail campaign requires a minimum of 1000 pieces being sent to Canadian addresses.

  • Step number 4 of 4

    It meets address accuracy standards

    If you mail over 5000 pieces you must validate the accuracy of the addresses in your list to avoid a lot of returned mail.

    I want to verify the accuracy of the addresses in my list



Size and weight specifications
Scanner-friendly mail (machineable)

Choose the style of mail piece you intend to send to see the size and weight specifications. You'll find handy downloadable templates for each one.

Cards & Postcards

Length
140 mm (5.6 in) - 245 mm (9.6 in)

Width
90 mm (3.6 in) - 156 mm (6.1 in)

Thickness
0.18 mm (0.007 in) - 5 mm (0.2 in)

Weight
No minimum - 50 g (1.75 oz)

Download this template

Qualifies for Machniceable Presort (MP) and Machineable Mail (MM)

Envelopes Short & Long

Length
140 mm (5.6 in) - 245 mm (9.6 in)

Width
90 mm (3.6 in) - 156 mm (6.1 in)

Thickness
0.18 mm (0.007 in) - 5 mm (0.2 in)

Weight
3 g (0.11 oz) - 50 g (1.75 oz)

Download this template

Qualifies for Machniceable Presort (MP) and Machineable Mail (MM)

Envelopes Oversize

Length
140 mm (5.6 in) - 380 mm (14.9 in)

Width
90 mm (3.6 in) - 270 mm (10.6 in)

Thickness
0.5 mm (0.02 in) - 20 mm (0.8 in)

Weight
10 g (0.4 oz) - 500 g (17.6 oz)

Download this template

Qualifies for Machineable Mail (MM)

Size and weight specifications
Non scanner-friendly mail (non machineable)

Envelopes up to 100 g

Length
100 mm (3.9 in) - 245 mm (9.6 in)

Width
70 mm (2.8 in) - 156 mm (6.1 in)

Thickness
0.18 mm (0.007 in) - 5 mm (0.2 in)

Weight
No minimum - 100 g (3.5 oz)

Qualifies for Letter Carrier Presort (LCP) and NDG

Oversize up to 500 g

Length
100 mm (3.9 in) - 380 mm (14.9 in)

Width
70 mm (2.8 in) - 270 mm (10.6 in)

Thickness
0.18 mm (0.007 in) - 20mm (0.8 in)

Weight
No minimum - 500 g (17.6 oz)

Qualifies for Letter Carrier Presort (LCP) and NDG

Oversize 500-750 g

Length
100 mm (3.9 in) - 380 mm (14.9 in)

Width
70 mm (2.8 in) - 270 mm (10.6 in)

Thickness
0.18 mm (0.007 in) - 35 mm (1.4 in)

Weight
*Over 500 g (17.6 oz) - 750 g (26.4 oz)

*Oversize (O/S) items weighing less than 500 g must be entered into the Electronic Shipping Tools (EST) as 501 g and rated accordingly
Qualifies for Letter Carrier Presort (LCP) and NDG

Oversize 750 g-1.36 kg

Length
100 mm (3.9 in) - 380 mm (14.9 in)

Width
70 mm (2.8 in) - 270 mm (10.6 in)

Thickness
0.18 mm (0.007 in) - 35 mm (1.4 in)

Weight
Over 750 g (26.4 oz) - 1.36 kg (3 lb)

Oversize (O/S) items weighing less than 500 g must be entered into the Electronic Shipping Tools (EST) as 501 g and rated accordingly
Qualifies for Letter Carrier Presort (LCP) and NDG

Shaped - Small Up to 500 g

Length
140 mm (5.6 in) - 180 mm (7.1 in)

Width
90 mm (3.6 in) - 130 mm (5.1 in)

Thickness
20 mm (0.08 in) - 35 mm (1.4 in)

Weight
No minimum - 500 g (17.6 oz)

Qualifies for Letter Carrier Presort (LCP)

Shaped - Large Up to 500 g

Length
140 mm (5.6 in) - 300 mm (11.8 in)

Width
90 mm (3.6 in) - 150 mm (5.9 in)

Thickness
20 mm (0.08 in) - 35 mm (1.4 in)

Weight
No minimum - 500 g (17.6 oz)

Qualifies for Letter Carrier Presort (LCP)



Make it scanner-friendly (machineable)

  • Step number 1 of 4

    Address placement

  • Step number 2 of 4

    Address Printing

  • Step number 3 of 4

    Address format

  • Step number 4 of 4

    Test your mailing and save money



2. Address printing

Print the address using:

  • Black or another dark colour
  • ALL CAPS
  • Plain type (not bold, italic, underlined nor any other decorative font or style)

The same type style for all letters/numbers. Format the address:

  • Left justified
  • Letters spaced apart no less than 0.3 mm and no more than the width of a capital M
  • Lines spaced apart no less than 0.5 mm and no more than one blank line
  • No more than 6 lines long
  • No more than 40 characters per line

3. Address format

Here’s how to format the address:

Municipality, province or territory and postal code on one line
Example: SAINT-ZOTIQUE QC J0P 1A1

One space between the municipality and the province or territory
Correct example: NANAIMO BC
Wrong Example: NANAIMO, BC

One space between the first three letters of the postal code and the last three
Correct example: Y0B 1A1
Wrong Example: Y0B1A1

Two spaces between the province or territory and the postal code
Correct example: NB E7M 1A1
Wrong Example: NB E7M 1A1

No punctuation, unless part of a proper name Correct example: ST JOHN’S
Wrong Example: GULL LAKE, SK, S0N 1A1

4. Test your mailing and save money

Make sure your mailing is scannable before you launch your campaign. Our Customer Support team will look at a sample piece for you, or we can test 200 samples for accuracy in our scanner. Call us at 1.866.757.5480 to schedule a test.



Mark your mail as Postage paid

If you pay for your mailing on account, you must add a marking to your mail pieces to show that you've paid for postage. This is called “postal indicia.” You can print the indicia directly on your items, or on a self-adhesive label that cannot be removed.

Size: Minimum 19 mm x 36 mm; maximum 39 mm x 73 mm

Font (type) size: Between 2 mm and 5 mm tall

Must be bilingual

Must include your account number and the words Addressed Admail

Download template



A new unique way to get your mail noticed

Take advantage of the free Customized Postal Indicia feature from Canada Post to get your mail noticed, opened and read. For more information visit www.canadapost.ca/customizedindicia and www.canadapost.ca/indicia for service requirements.



Organize your list by postal route



Delivery times

Local

3 business days

Within Province

3-4 business days

National

4-13 business days

While delivery times are not guaranteed, you can generally expect your mail to be delivered as shown above. If you are dropping your campaign off at one of our locations, check the processing cut-off times to help you calculate when your mail will be delivered.

View cut-off times



Find a drop-off location

Once your campaign is ready to go, you can drop it off at one of Canada Post's locations across the country.

We will process your campaign the same day if we get it before the cut-off time. If we get your campaign after the cut-off, it will be processed the next day.

Find a drop-off location



A neighbourhood or other group of people (Unaddressed Admail)



Get started



Plan your campaign

  • Step number 1 of 4

    Where are you mailing to?

    Determine the geographic area you will be sending mail to.

    Use the tools below for help.

    Precision Targeter

    Residential and Business Counts and Maps

  • Step number 2 of 4

    Who are you mailing to?

    Determine the audience your mail piece will be targeting.

    Note that Unaddressed Admail must be unaddressed, but may use wording such as “Occupant,” “Resident,” etc. It must contain the name of the company mailing the piece.

    Use the tools below for help.

    Precision Targeter

    Advanced Targeting Solution

  • Step number 3 of 4

    What are you mailing?

    You can get creative with your mail piece. Consider using unusual shapes (called die-cut), repositionable sticky notes, or scented items to get noticed.

    Need help creating your mail piece?

    Find a Partner to help



Size and weight specifications

The size and weight requirements for your mail pieces depend on whether they will be delivered to routes served by letter carriers or not.

Not sure? Learn about different types of delivery routes. View the Unaddressed Admail Customer Guide for more details.

Standard - Letter Carrier Routes

Minimum length and width

70cm² area (10.9 in²)

Maximum length
30.5 cm (12.in)

Maximum width
15.24 cm (6 in)

Thickness

0.18 mm (0.007 in) - 1.91 cm (0.75 in)

Weight

No minimum - 230 g (8.1 oz)

Qualifies for Letter Carrier Routes

Standard - Non Letter Carrier Routes

Length

30.5 cm (12 in)

Width
15.24 cm (6 in)

Thickness

3.81 cm (1.5 in)

Weight

1,000 g (35.3 oz)

Qualifies for Non Letter Carrier Routes

Oversize - Letter Carrier Routes

Minimum length and width

70cm² area (10.9 in²)

Maximum length
30.5 cm (12.in)

Maximum width
22.85 cm (9 in)

Thickness

0.18 mm (0.007 in) - 1.91 cm (0.75 in)

Weight

No minimum - 230 g (8.1 oz)

Qualifies for Letter Carrier Routes

Oversize - Non Letter Carrier Routes

Length

35.56 cm (14 in)

Width
28 cm (11 in)

Thickness

3.81 cm (1.5 in)

Weight

1,000 g (35.3 oz)

Qualifies for Non Letter Carrier Routes



Prepare your mailing

  • Step number 1 of 4

    Bundle your mail

  • Step number 2 of 4

    Place your mail in containers

  • Step number 3 of 4

    Provide a sample piece

  • Step number 4 of 4

    Create your order



1. Bundle your mail

Sort your mailing into bundles of no more than 200 pieces each. If bundles of 200 pieces exceed the maximum thicknesses outlined below, use fewer pieces per bundle.

All bundles for a delivery office should have an equal number of pieces, except the last “residue” bundle, which will make up the remainder of the quantity for that office.

Double strap each bundle to prevent it from breaking open during handling or transit.

Read the Unaddressed Admail Guide to learn more about securing bundles and what type of strapping is acceptable.

For mail delivered by letter carriers

If your mailing will be delivered to routes served by letter carriers (in urban areas), sort your mail as follows. Each bundle must be:

  • Maximum 200 pieces
  • Maximum 152.4 mm (6 inches) thick

For routes not served by letter carriers

If your mailing will be delivered to routes that are not served by letter carriers, sort your mail as follows. Each bundle must be:

  • Maximum 200 pieces
  • Items weighing less than 500 g each: Bundles maximum 152.4 mm (6 inches) thick
  • Items weighing 500 g or more each: Bundles maximum 200 mm (8 inches) thick

All the bundles for a single delivery office should contain an equal number of pieces—except the last bundle (called "residue" bundle), which will make up the remainder of the quantity you need for that delivery office. For example:

Delivery Office (Installation) Quantity Bundles of 200 Residue Bundle
VANCOUVER STN D
2405 PINE ST
VANCOUVER V6J 3E0

7,362

36 x 200 = 7,200

162



Not sure whether your mailing will be delivered by letter carriers?

Learn more about different types of delivery routes and bundles and containers.



2. Place your mail in containers

An acceptable container is:

  • Sturdy and able to withstand normal handling during processing.
  • Sealed fully on all sides.
  • Disposable, as we cannot return it to you.
  • Maximum size: 535 mm (21 inches) long x 251 mm (10 inches) wide x 303 mm (12 inches) deep.
  • Maximum weight: 22.7 kg (50 lbs).

The boxes your printers use when they package your order are often suitable containers. Other options may be file storage or moving boxes. The containers don't have to be new—just sturdy (and fully sealed). Containers you supply need to be approved by us.

You can use Unaddressed Admail Flexipacks™ when you drop off your mail directly at the delivery office—when transportation fees do not apply.

Learn more about different types of delivery routes and bundles and containers.

3. Provide a sample piece

You can provide a sample of your mail piece in advance of dropping off your mailing, however you should also provide a sample at the time you drop off your mailing. If you are testing multiple versions with different sizes or weights, supply a sample of each. Otherwise, one sample item will be removed from the mailing.

4. Create your order

Create your order electronically

Use our free Electronic Shipping Tools to create your order.

EST Online

Create your order using Precision Targeter

If you have determined your geographic area and target audience with Precision Targeter, you can continue using this tool to create your order.

Precision Targeter

Calculate delivery times

  • Step number 1 of 4

    Find your transportation time

  • Step number 2 of 4

    Find your delivery cycle

  • Step number 3 of 4

    Add the transportation time to the delivery cycle



Transportation times

While delivery times are not guaranteed, you can generally expect your mail to be delivered as shown below. To calculate total delivery time, add the transportation time to the delivery cycle.

Local

2 business days

Within Province

3-4 business days

National

3-7 business days

*For urban areas this includes the delivery offices within that major centre (e.g. Greater Toronto Area). For rural areas, local is when the drop-off location is the same as the office for final sort and delivery—from where the carriers deliver the mail.



To find specific transportation times for your mailing:

  1. From the list below, select the city where you will drop off your mail.
  2. In the PDF document that opens, find the postal code where your mail will be delivered.

Delivery cycles

The time it takes for your mail pieces to be distributed from the delivery office. Items received at delivery offices before 11 a.m. begin delivery the next business day. Items received after 11 a.m. begin delivery the second business day. When you specify a delivery date in your order, ensure your mailing arrives at the delivery office before 11 a.m. the day before your delivery date. Mail may be dropped off up to 72 hours (3 days) prior to the specified delivery date.



Letter carrier routes

Standard size mail up to 115 g (4.1 oz)
3 business days

Standard size mail over 115 g up to 230 g (4.1 oz up to 8.1 oz) and Oversize mail
5 business days

Non letter carrier routes

Standard and Oversize mail up to 500 g (17.6 oz)
1 business day

Standard and Oversize mail over 500 g up to 1,000 g (17.6 oz up to 35.3 oz)
3-5 business days

Find a drop-off location

Drop off your mail at one of the following types of Canada Post locations. Each has different hours of operation, customer environments and payment options.

Corporate Post Offices

Usually managed directly by Canada Post. You cannot drop off your Unaddressed Admail at "authorized dealer" postal outlets, such as those in pharmacies, gift shops, or shopping malls.

Letter Carrier Depots

Typically found in urban areas, these facilities do not serve the general public. If you have a large number of containers, ask about a shipping dock or other vehicle-accessible area. Letter Carrier Depots cannot accept payment.

Revenue Verification Units (RVU)

Large mail processing facilities designed for commercial mailers.

If your mailing will be sent from multiple delivery offices, you can either drop it off at one delivery office and pay an additional fee for us to transport it to the others, or take it to each delivery office yourself and save the transportation fees.

Learn more about Delivery Location Types and see the full list of Delivery Locations



Take the tour or try it out now! It's free

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Receive responses from my existing customers (Business Reply Mail)



Get started

  • Step number 1 of 4

    Set up an account

    To set up a Business Reply Mail account, contact your Canada Post representative, or call 1-866-757-5480.

    Note that a non-refundable annual fee will apply for each unique return address.

  • Step number 2 of 4

    Create your artwork online

    The Business Reply Mail online tool helps you create your artwork correctly so that our mailing machines can scan it (machineable). Making your mail pieces scannable will save you money.

    You can personalize your envelope, card or label artwork with your company or campaign name.

    The online tool will give you files in EPS format (for printing artwork) and PDF format (for reviewing and approving artwork).

    Find a Partner who can help

    Create your artwork online

    Key Supporting Documents
    View the demo

  • Step number 3 of 4

    Send us a sample of your artwork

    To confirm that your artwork has the proper positioning on your return mail, send an electronic file of your Business Reply Mail card, envelope or label to: cdmpublic@canadapost.ca

    To ensure that our machines can read your mail, send 50 samples of your physical Business Reply Mail pieces to:

    Canada Post
    Mail Standards and Testing
    National Equipment Engineering
    2701 Riverside Drive, Suite N0625
    Ottawa, ON K1A 0B1



Prepare your mailing

Scanner-friendly mail

Business Reply Mail items are designed to be scanned and processed automatically by our mail machinery.

Your Business Reply Mail pieces must therefore meet certain standards to pass properly through the mail processing equipment.

Please refer to the information on strength, flexibility and firmness in the Business Reply Mail Customer Guide. If your Business Reply Mail piece is an envelope, please also refer to the information on sealing.

Machineable Postal Standards
Postal Standards Guide



Size and weight specifications

The following charts show the size and weight specifications for Business Reply Mail.

Use the handy templates to ensure that your mail piece is an acceptable size and that the Business Reply elements are placed correctly.

Mail pieces that are formatted incorrectly may incur surcharges, may not qualify as Business Reply Mail and/or may cause your customer agreement to be cancelled.



Scanner-friendly (Machineable)

Standard (S/L) Envelopes & Self-mailers*

Length
140 mm (5.6 in) - 245 mm (9.6 in)

Width
90 mm (3.6 in) - 156 mm (6.1 in)

Thickness
0.18 mm (0.007 in) - 5 mm (0.2 in)

Weight
3 g (0.11 oz) - 50 g (1.76 oz)

Qualifies for Machineable Mail (MM)

Standard (S/L) Cards

Length
140 mm (5.6 in) - 235 mm (9.2 in)

Width
90 mm (3.6 in) - 120 mm (4.7 in)

Thickness
0.18 mm (0.007 in) - 5 mm (0.2 in)

Weight
No minimum - 50 g (1.76 oz)

Qualifies for Machineable Mail (MM)

Other (Non-Standard and Oversize)- Envelopes & Self-mailers*

Length
140 mm (5.6 in) - 380 mm (14.9 in)

Width
90 mm (3.6 in) - 270 mm (10.6 in)

Thickness
0.18 mm (0.007 in) - 20 mm (0.8 in)

Weight
10 g (0.4 oz) - 500 g (17.6 oz)

Domestic Size/Rating Template
International Size/Rating Template
Most common formatting mistakes

*Any item that does not have an outer cover, wrapping or envelope in addition to the paper or material on which the communication is placed.



Creating your mail

  • Step number 1 of 4

    Printing your mail piece

  • Step number 2 of 4

    Lettering

  • Step number 3 of 4

    Inks

  • Step number 4 of 4

    Bar code



1. Printing your mail piece

Your artwork should be printed using the EPS file that you receive from the Business Reply Mail online tool. The PDF file should only be used for reviewing artwork.

The artwork should be printed at 100%

Positives or negatives should be printed using the highest quality printer settings, ensuring that there are adequate levels of toner or ink before printing positive or negatives. Without adequate levels, the extraction bars, bar code, and address block may be unreadable.

2. Lettering

The Business Reply Mail online tool lets you choose from the following three types of lettering (fonts):

  • Courier New
  • Courier New Bold*
  • Letter Gothic.

The address in your artwork is created with a fixed pitch font, which are the most easily scanned by our mail processing machines. Do not change the supplied font.

3. Inks

The best colour to use on your mail piece is black.

Flourescent ink may not be used.

4. Bar code

Your artwork includes a special bar code that contains address and customer information that helps us process and track mail items as they move through the system.

There should be 52 bars in the bar code, consistent in width and spacing. The bars on the bar code should be crisp (no ghost images or blurring). Do not change the supplied bar code.

Most common formatting mistakes

Distribute your reply mail

Within Canada

You may send Canadian Business Reply Mail items folded inside or inserted in a Publications Mail™, Addressed Admail™, Unaddressed Admail™, AdCard™, Lettermail™, Priority™ or Xpresspost™ item or service.

International

You may send international Business Reply Mail items folded inside or inserted in U.S.A. and International Letter-post, International Incentive Letter-post or U.S.A. and International Parcel Services.



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Mail a magazine or publication (Publications Mail)



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What is Publications Mail?

To qualify as Publications Mail™, your publication must meet ALL of the following requirements:

  • Be in the format of a newspaper, magazine (including magalogues) or newsletter.
  • Consist of a single publication or a bundle of the same publications destined to a single address.
  • Be addressed to a subscriber, non-subscriber or news dealer.
  • Get published with a regular frequency and at least twice a year. Newly-launched publications may qualify as Publications Mail even though the frequency of publication is undetermined.
  • Contain news and information intended for public dissemination.
  • Contain a maximum of 70% advertising content in more than half of the issues in a 12-month period.
  • Be deposited in Canada and addressed to Canadian addresses.

Learn more about Publications Mail.

Publications that do NOT qualify as Publications Mail include:

  • Handbooks and manuals, including their amendments.
  • Street, telephone or other directories (see exceptions).
  • Catalogues.
  • Annual reports.

See the complete list of qualification requirements



Include your identifying information

Your 8 digit Publications Mail Agreement number is your identifying information. It must be clearly printed and visible on the outside of your publication. You may print your Agreement number within a Publications Mail Postal Indicia or with the prefix “PM”.



Mark your mail as Postage paid

Your printer can print the indicia directly on your items, or on a self-adhesive label that cannot be removed.

Reinforce your brand by printing a FREE customized indicia.

Download template for printing EPS format
PDF format

Where do I need to print the PM Agreement number or Postal Indicia?



For non scanner-friendly mail
(non-machineable)

  • On the cover (front, back or spine if perfect bound) of a magazine
  • On the front or back page of a newspaper or newsletter
  • On the address label or address carrier (destination address font size minimum is 2 mm)

View the Machineable Postal Standards
Read about the required identifying information

For scanner-friendly mail
(machineable)

  • In the Postage Zone, as described in the Machineable Postal Standards guide
  • On the address label above the addressing information
  • Using a Postal Indicia, which is an alternative to printing the PM prefix.

Learn more about Postal Indicia's



Include inserts & outserts

Consider adding a Business Reply Mail card, video in print ads, a ride along Publication with your host publication.

Enclosures may be priced with your host publication or priced separately. Visit the Enclosures Made Easy document to help you identify which enclosure type is priced with your publication.



Size and weight specification for individually addressed publications

The size and weight specifications for your Publications Mail pieces depend on how you choose to prepare and sort your mail.



Non scanner-friendly mail (non-machineable)

Short and Long

Length
100 mm (3.9 in) - 245 mm (9.6 in)

Width
70 mm (2.8 in) - 156 mm (6.1 in)

Thickness
0.18 mm (0.007 in) - 5 mm (0.2 in)

Weight
No minimum - 100 g (3.5 oz)

Qualifies for Letter Carrier Presort and NDG Presort

Oversize

Length
100 mm (3.9 in) - 600 mm (23.6 in)

Width
70 mm (2.8 in) - 600 mm (23.6 in)

Thickness
0.18 mm (0.007 in) - 200 mm (7.9 in)

Weight
No minimum - 1.36 kg (3 lbs)

Qualifies for Letter Carrier Presort and NDG Presort

Scanner-friendly mail (machineable)

Short and Long

Length
140 mm (5.6 in) - 245 mm (9.6 in)

Width
90 mm (3.6 in) - 156 mm (6.1 in)

Thickness
0.18 mm (0.007 in) - 5 mm (0.2 in)

Weight
3 g (0.11 g) - 50 g (1.75 oz)

Oversize

Length
140 mm (5.6 in) - 380 mm (14.9 in)

Width
90 mm (3.6 in) - 270 mm (10.6 in)

Thickness
0.5 mm (0.02 in) - 20 mm (0.8 in)

Weight
10 g (0.4 oz) - 500 g (17.64 oz)

Bundles of Unaddressed Copies

Including all enclosures and wrapping

Length
140 mm (5.6 in) - 600 mm (23.6 lbs)

Width
90 mm (3.6 in) - 600 mm (23.6 in)

Thickness
0.36 mm (0.014 in) - 600 mm (23.6 in)

Weight
No minimum - 22.7 kg (50 lb)

Samples

Samples and Promotional/Novelty item

Length
No minimum - 270 mm (10.6 in)

Width
No minimum - 270 mm (10.6 in)

ThicknessNo minimum - 20 mm (0.8 in)

Weight
No minimum - 250 g (8.8 oz)



Prepare your mail

Choose from three ways to prepare your mailing.

Letter Carrier Presort

This means that you sort, bundle and place your publications in containers according to the delivery routes for your items. You must use Canada Post authorized software to determine the routes.

Letter Carrier Presort orders require a minimum of 1,000 pieces going to Canadian addresses.

If you want to send fewer pieces, you can pay the minimum base price to bring your total order up to the minimum number of pieces required. This option is called phantom pricing.

NDG Presort

This means that you sort, bundle and place your publications in containers according to the delivery office for each item.

NDG Presort orders require a minimum of 50 pieces going to Canadian addresses.

Related links

Learn more about minimum orders and phantom pricing
Mail Preparation & Presortation Guides

Machineable

This means mail that our machines can process automatically. Presorting is not applicable.

Machineable orders require a minimum of 1,000 pieces going to Canadian addresses.

If you want to send fewer pieces, you can pay the minimum base price to bring your total order up to the minimum number of pieces required. This option is called phantom pricing.



Create your order

Online

If you create your order (Statement of Mailing) online using our free Electronic Shipping Tools, you qualify for Machineable or Letter Carrier Presort pricing.

Create your order online

Manually

If you create your order manually, you pay the NDG Presort prices in effect at the time of mailing.



Test your mail and find out how you can save money

Before you drop your mailing off to Canada Post, call a Commercial Service Network representative at 1-866-757-5480 and arrange to have your items checked to ensure they comply with our requirements.

You must also supply samples of your publication at the Canada Post facility where you will be dropping off your mailing, at the time you drop it off.



Delivery times

While delivery times are not guaranteed, you can generally expect your mail to be delivered as shown below.

Local

3 business days

Within Province

4-5 business days

National

4-13 business days

  • Start counting on the first business day after you drop off your items.
  • These delivery standards apply to the original delivery address on the mail and not to redirected or returned pieces.
  • If you send a minimum of 20 issues per year, you may request “time-committed" service. Please contact the Commercial Service Network at 1-866-757-5480 for details.

Learn more about delivery standards.



Find a drop-off location

You can drop your mailing off at one of more than 3,000 approved locations. You can find a complete listing in our free online Electronic Shipping Tools.

When you use our Electronic Shipping Tools to create your order, you can select the most convenient location to drop off your mail.



Direct Mail Checklist



Direct Mail Checklist

  1. Build a plan (please refer to the Getting Started guide).
  2. Flow chart the process by which responses are fulfilled; decide what functions can be done internally and which will have to be outsourced.
  3. Obtain list recommendations from list suppliers, if necessary.
  4. Decide make up of direct mail team (if necessary).
  5. Start creative.
  6. Ideas developed (titles, sub-titles, visuals).
  7. Changes made, full creative concept developed.
  8. Ensure production feasibility of creative concept.
  9. Approve creative concept.
  10. Full copy and layouts developed (on computer, if necessary).
  11. Changes made, copy and layouts approved.
  12. Order outside lists if necessary. Prepare house list if necessary.
  13. Obtain a list dump of each list to be used. Verify each name visually.
  14. Begin data preparation. After mail sort is completed, determine final postage cost.
  15. Obtain final list dump. Verify each name visually.
  16. Set up an account with Canada Post and obtain appropriate artwork.
  17. Finalize position of different creative elements within piece.
  18. Adapt into second language (if necessary).
  19. Verify colours by obtaining colour output.
  20. If required, set up post office box to receive responses.
  21. If responses come by phone, ensure any additional phone lines required are set up. (Call the phone number!)
  22. Develop telemarketing scripts (or at least call guides) for all possible responses.
  23. Begin training of telemarketers.
  24. Have a "dry-run"; fulfill mock orders by phone and/or mail to ensure smooth operation.
  25. Develop contingency plans in the event response exceeds expectations.
  26. Obtain a mock-up of the mailpiece to ensure it can be assembled as planned.
  27. If using rented photos, obtain the rights.
  28. Order paper. Specify number of extra samples required.
  29. Prior to printing, obtain films.
  30. Verify films. Provide approval to film house, printer.
  31. Printing begins.
  32. Begin personalization test. Obtain 10 samples of each personalized element.
  33. Visually inspect each element to ensure proper positioning.
  34. Begin personalization.
  35. Begin lettershop test. Ensure all pieces are assembled properly.
  36. Begin lettershop.
  37. Pay postage.
  38. Drop mail at Canada Post.
  39. Begin fulfillment of orders.

NEW Direct Mail Templates!

Ready to put Direct Mail to work for your business? Canada Post makes it easy with these new customizable and print-ready templates. All you need to do is:

  1. Select a template from our Direct Mail template gallery.
  2. Download your chosen template.
  3. Visit your nearest Canada Post Direct Mail Partner and request to have your template-inspired campaign designed, printed and delivered.

These creative templates fit Canada Post’s Standard Unaddressed Admail and machineable Addressed Admail product specifications and provide layout and design inspiration. Terms of use.

By accessing and using the Direct Mail Templates site you agree to the following terms and conditions. These terms and conditions may change from time to time without prior notice and at Canada Post’s sole discretion. Canada Post’s general terms and conditions apply to this site and such terms and conditions can be found by clicking here. Canada Post’s privacy policy applies to this site. To access the Canada Post’s privacy policy, please click here.

Subject to your compliance with these terms and conditions, Canada Post grants to you a royalty free, non-exclusive, non-transferable, non-sublicensable license to use the Direct Mail Template to create a custom piece for you or your company to take advantage of in a direct mail campaign (“Direct Mail Piece”). You can make or have made any number of copies of the Direct Mail Piece as long as the Direct Mail Piece is distributed for free.

Direct Mail Templates contain graphics, images, document layouts, fonts and artwork, and other information that are the copyrighted property of Canada Post. The photographs in the Direct Mail Templates are for illustrative purposes only and are the copyrighted property of their respective owners. You do not acquire any right to use these photographs by virtue of accessing and using this site or downloading a Direct Mail Template; you must secure rights to such photographs yourself.

You cannot sell or re-distribute a Direct Mail Template or Direct Mail Piece to a third party. You do not acquire any right or claim to, or any part of, a Direct Mail Template. Others may use the same Direct Mail Templates to create Direct Mail pieces as you. Direct Mail Templates are subject to change and deletion without notice. All imagery and text submitted to be incorporated into Direct Mail Templates must be suitable for family audiences.

Canada Post is not responsible for printing your Direct Mail Piece. Variations in colour, image quality and position may occur in the Direct Mail Piece when printed by you or a printing company.

Using a Direct Mail Template indicates neither that Canada Post approves of the Direct Mail Piece nor that the Direct Mail Piece complies with applicable requirements set out in the Canada Postal Guide and the Canada Post Corporation Act. Canada Post retains the right to refuse any Direct Mail Piece that Canada Post in its sole discretion, deems unacceptable.

Make sure you have the legal right to use and make copies of the photograph you will incorporate into the Direct Mail Template. This includes any corporate logo, trademark or other commercial symbol. You will be solely responsible for trademark and/or copyright infringement and agree to indemnify Canada Post for all expenses Canada Post incurs as a result of your infringement of any trademark rights and/or copyright.

If the photograph has someone other than yourself in it, you must receive written permission from all such persons before incorporating into the Direct Mail Template. You will be solely responsible for obtaining these permissions and agree to indemnify Canada Post Corporation for all expenses Canada Post incurs as a result of your failure to do so.

The license granted to you above is terminated upon any breach of these terms and conditions by you becoming known to Canada Post. If your license is terminated, you must stop distributing the Direct Mail Piece, and making or having copies made.

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