Want to improve returns? Our webinar shows you what shoppers want

1 minute read

Returns create the greatest disconnect between consumer expectations and merchant strategies in e-commerce. In this webinar, Danielle Doiron of Canada Post examines the research on this issue by looking at the impact of returns on shopper behaviour, the 3 key factors of an ideal returns experience and how a great returns strategy can meet growing shopper expectations while not breaking the bank.

E-commerce returns: From costly complication to competitive advantage

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