Drive loyalty and retention by connecting one-to-one with your customers

    Did you know that 87% of Canadians open addressed mail*? Find out how Canada Post Personalized Mail™ can help you acquire new customers, deepen connections with existing ones and build customer loyalty.

    How to get started with Personalized Mail

    Have one of our partners help you launch a direct mail campaign or contact us directly for more information.

    Get help from a partner

    Businesses of all sizes can get help from our network of Canada Post Smartmail Marketing™ partners**. Our partners will lend their expertise to your Personalized Mail campaign and take care of all the details for you, including:

    • Developing your campaign strategy.
    • Designing and printing your direct mail.
    • Adhering to mail specifications.
    • Preparing your mail for delivery.
    Find a partner

    Not sure how to choose the right partner?

    If you’ve never used direct mail before, or you’d like more information about how our Smartmail Marketing™ partners can help you, please get in touch with us.

    We’ll answer your questions about:
    • Which direct mail product is right for you – do you want to send direct mail to everyone in a neighbourhood, or to specific customers on a mailing list?
    • How the pricing works – we’ll tell you how to create machineable mail to keep costs low.
    • How direct mail can enhance your multi-channel campaign – we have the science to back it up.
    Talk to an expert

    Tips for Personalized Mail

    Your mail pieces must be sent from Canada and delivered within Canada. Follow these guidelines for a better delivery experience.


    Your mail pieces must have a promotional message. For example, introduce a new product, solicit donations, or support a loyalty program.


    Proper mail preparation is important to making sure your mailing is processed and delivered efficiently. Read our processing requirements.

    Your mailing must meet the minimum volume requirement: 400 machineable mail or 1,000 special handling mail pieces.


    Pricing depends on several factors including, the size and weight of your direct mail piece and how many you want to send. We have special postage rates starting as low as 48¢. Find out how much you can save using our machineable mail sizes. Prices are exclusive of taxes and subject to change without notice. Terms and conditions apply.

    Contact us for pricing

    When will my items be delivered?

    3-8 business days
    Your delivery time starts on the first business day after you drop off your items before 4 p.m. 

    See our Personalized Mail delivery standards for specific times.

    Need more details on sending Personalized Mail?

    You’ll learn about:
    • Pricing based on the item’s weight.
    • Standard size and weight measurements to help you design your mailing.
    • Preparing your mailing into bundles for processing.
    • Creating your order using our online shipping tools.
    Read the full guide