Get answers to questions on these topics

Signing up / Account

  • Q: Do I need to be a member of Canada Post Solutions for Small BusinessTM to participate?
     
  • Q. Why do I get an error message when I sign in at Canadapost.ca or Canada Post Snap ShipTM?
     
  • Q. When I try to create an online business profile, I get an error message saying that my email is already in use. What should I do?
     
  • Q. Can I use my Canada Post Solutions for Small BusinessTM card at the post office to get this promotion?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Promo offer / Charges

  • Q. I want to use my promo code to ship a parcel within Canada. Which shipping service should I use?
     
  • Q. Does the promo code cover the cost of options or surcharges (insurance, COD, signature, unpackaged, oversize, etc.)?
     
  • Q. Why do I need to provide a credit card number?
     
  • Q. Can I use a Visa or Mastercard gift card instead of a major credit card?
     
  • Q. Can I use my Visa Debit card to get my free shipment?
     
  • Q. The promo code didn’t work and I was charged. Can I get a new code, refund, or credit?
     
  • Q. My credit card was charged. Why?
     
  • Q. If my parcel is returned, does the promotion cover the cost of the return?
     
  • Q. My online credit card profile shows charges for shipping and pickup fees. Why was I charged?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Using promo code

  • Q. How do I apply the promo code in Canada Post Snap ShipTM?
     
  • Q. I didn’t use the promo code on Tuesday. Can I use it today instead?
     
  • Q. The promo code is not working. What should I do?
     
  • Q. I live in western Canada. The promo code isn’t working. Why?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Shipping / Shipping Label

  • Q. Is there a weight restriction for my parcel (Expedited ParcelTM)?
     
  • Q. What is the volumetric weight limit? How do I know if my package exceeds it?
     
  • Q. Will I be compensated if my parcel is delivered late?
     
  • Q. Can I ship my parcel internationally?
     
  • Q. I don’t have a printer. Can my local post office print my Free Shipping Tuesdays label for me?
     
  • Q. Can I cancel my label? How?
     
  • Q. Do I have to ship my parcels on a Tuesday?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Parcel Pickup

  • Q. Why can’t I get free parcel pickup?
     
  • Q. I wasn’t offered free parcel pickup when I created my shipment in Canada Post Snap ShipTM. Why?
     
  • Q. Can I get free parcel pickup on a day other than Tuesday?
     
  • Q. I would like to take advantage of the free parcel pickup promotion, but I already completed my order. Can I still request a pickup?
     
  • Q. What’s the latest date I can book free parcel pickup?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

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