Returns made simple for you and your customers

    Give your customers a positive, simplified and convenient returns experience. Not sure where to start? Book a free consultation with an e-commerce expert. We’ll help you design the best returns strategy for your business or make improvements to your current one.

    Book a consultation

    Why focus on your return strategy

    It's easy

    Create a customized returns policy that suits the needs of you and your customers. Use My Returns, our free online tool, to create and manage your parcel return preferences.

    Better customer experience

    Make it a seamless experience for your customers. You can choose to include return labels right in the box, or have customers print their own directly from our website or your own.

    Convenient

    Use our vast network of post offices. Customers can drop off their returns at our over 6,200 convenient locations.

    Accurate forecasts

    Better understand, predict and manage returns across your business. Get 5-day forecasts to help you plan for upcoming parcel returns.
    Are you an e-commerce merchant looking to offer online shoppers the perfect returns experience? Or do you use returns simply as a function of your business? See what options we have for you.
    The behaviour and expectations of Canadian online shoppers are changing. Our research shows that the ease of returning merchandise is critical in their decision to make a purchase. Help drive conversions and keep online shoppers coming back with a returns experience that’s clear, flexible and convenient.

    Here are 3 ways to do that:

    Provide pre-printed labels in the box

    • Include a pre-printed return label with your customer’s shipment. 
    • You pay for the return shipping costs, only if your customer uses the label. 
    • Order pre-printed return labels from us or print your own return labels using EST 2.0 our online shipping tool.
    Only available to commercial customers with a signed Canada Post contract. 

    Contact us about pre-printed labels

    Let customers print their own return label

    • Setup a returns policy using our online tool called My Returns
    • Customers print labels using a link to the Canada Post website, or they can pick up their label at their local post office. 
    Contact us to setup a returns policy

    Customize your e-commerce website to enable returns

    • Join our Developer Program and Integrate our Returns API directly onto your website. 
    • Customers request and print labels directly from your site. 
    • Keep shoppers coming back to your site and improve your visibility with cross-sell opportunities.
    Integrate with our APIs
    Are you looking for an easy way to have your merchandise sent back to you from your customers? Give them clear, simple instructions for a seamless experience on both ends. We have convenient and flexible return options for your retail business.

    Here are 2 ways to do that:

    Provide pre-printed labels in the box

    • Include a pre-printed return label with your customer’s shipment. 
    • You pay for the return shipping costs, only if your customer uses the label. 
    • Order pre-printed return labels from us or print your own return labels using EST 2.0 our online shipping tool.
    Only available to commercial customers with a signed Canada Post contract.

    Contact us about pre-printed labels

    Let customers print their own return label

    • Setup a returns policy using our online tool called My Returns.
    • Customers print labels using a link to the Canada Post website, or they can pick up their label at their local post office. 
    Contact us to setup a returns policy

    Build or enhance your returns strategy with our research and expert guidance

    We’ve talked to Canadian shoppers and entrepreneurs and have insights into the key components required in a great returns policy. Use our extensive research and step-by-step guide to design or refine your returns strategy and give your business a competitive edge.

    Create a win-win e-commerce returns strategy

    Nearly six out of 10 online shoppers expect hassle-free returns. See how you can design a returns solution that gives your business a competitive edge.
    Get returns guide

    The returns online shoppers expect

    See the research that reveals what helps Canadian shoppers press "Buy" when it comes to your returns policy.
    Download returns report