Meet our accessibility experts

    Canada Post has established a national advisory panel of experts and advocates to provide ongoing input and create a forum for dialogue to help make its delivery services more accessible to persons with disabilities and to seniors.

    What does the panel do?

    The advisory panel includes experts in disability and seniors' issues, including individuals with lived experiences, from across the country. They advise us on the development, implementation and promotion of enhanced accessibility in our programs and services.

    Advisory panel biographies

    Cheryl Hodder, QC

    Cheryl Hodder, QC

    • Chair

    Cheryl is Senior Vice-President, Corporate Affairs and Sustainability at Canada Post. In addition to leading Canada Post’s legal and corporate security teams, Cheryl oversees matters of accessibility, environmental sustainability, indigenous affairs, community engagement, stakeholder collaboration, and openness and transparency.


    Cheryl joined Canada Post as General Counsel in July 2019 and since then has helped ensure the company’s business practices, policies and dealings meet regulatory requirements. She provides counsel to Canada Post, its subsidiaries and the Board of Directors.


    Cheryl has more than 25 years of legal and executive business experience. She was most recently Partner and Vice Chair of the Board of Directors at McInnes Cooper, one of Canada’s 25 largest law firms. She has been named in The Best Lawyers in Canada since 2011 in the area of corporate governance and, in 2010, was named Atlantic Canada’s first Women of Influence. She is also listed as a notable practitioner in business law by Chambers Canada. She was appointed Queen’s Counsel in 2010.


    Cheryl received the Canadian Bar Association’s Community Service Award for her contributions to many community organizations and boards, including the Canadian Breast Cancer Foundation.


    Cheryl has served as a private company and Crown corporation Director and is currently a member of the Mount Allison University Board of Regents.


    She earned her Bachelor of Arts and Education degrees from Mount Allison University and her Bachelor of Law from the University of New Brunswick. She is also a Member of the Institute of Corporate Directors (ICD) and a holder of the ICD Director designation.

    Steven Estey

    Steven Estey

      Steven Estey is a former human rights officer at Disabled Peoples’ International (DPI), a Canadian NGO that has worked globally for over 30 years to advance the human rights of persons with disabilities. He is also the past chair of the International Committee of the Council of Canadians with Disabilities (CCD), and past vice-chair of CCD’s National Council. In August of 2018, Steven was asked by the CCD National Council to join the CCD’s staff.


      For more than 25 years Steven has worked with disabled peoples' organizations, human rights institutions, governments, intergovernmental organizations and United Nations agencies to advance disability rights. Over time he has gained wide experience in the areas of international cooperation, economic development, human rights and disability. He has appeared before parliamentary committees in Canada and spoken on human rights and people with disabilities at the United Nations and in many countries around the world.


      From 2003 until 2006, when negotiations concluded successfully, Steven was advisor to the Canadian government’s delegation to the United Nations, which drafted the new Convention on the Rights of People with Disabilities (CRPD). From 2007 until 2010 he led DPI’s work to encourage governments around the world to ratify the CRPD. Since leaving DPI in 2010, he has devoted his time to teaching and projects strategically aimed at the effective implementation of the CRPD and related to the full realization of human rights for people with disabilities.


      Steven has a Bachelor’s degree in Philosophy from St. Francis Xavier University and a Master’s in International Development Studies from Saint Mary’s University; both are in Nova Scotia.

      Pamela Valentine

      Pamela Valentine

        A trained research scientist, Pam comes to the MS Society from Alberta Innovates where she spent over a decade and a half leading innovation and change. Her leadership at Alberta Innovates included significantly growing the health research portfolio and strengthening integration of research and health systems to maximize impact for patients and providers. She also led the establishment of a new Alberta Innovates organization that consolidated four corporations across the health, energy, agriculture, and forestry sectors. Pam started her career as a faculty member at the University of Calgary at Hotchkiss Brain Institute and then moved to Alberta Heritage Foundation for Medical Research where she held several leadership roles.


        Pam believes strongly in collaboration and building robust relationships – and has had a career of working with various stakeholders including from government, private sector and clinical networks. Collaborating with the board, she will lead a new strategic undertaking that will ensure the MS Society remains a strong national, bilingual organization that delivers exceptional community-based programs focused on enhancing the quality of life of Canadians living with MS.


        Hailing from Calgary, Pam is a published researcher and has been awarded the Canadian Psychological Association of Excellence and the Neuroscience Canada Foundation Award. Pam believes in achieving impact in the health domain, a passion she developed as a basic scientist with a strong desire to facilitate the linkage between basic research and clinical care. Pam is motivated and excited by the ability to touch people affected by MS and their families in a more tangible way.

        Feedback and customer support

        We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.

        Live chat

        Chat

        Our customer service representatives are available to provide support 7 days a week.

        Chat is available:
        Monday to Friday, 7 am to 11 pm ET
        Saturday and Sunday, 9 am to 9 pm ET

        Start chat

        Phone

        Phone

        We provide customer support over the phone in both English and French. We also offer a TTY phone number
        for use by customers with compatible devices.

        Go to support