Meet our accessibility experts

    Canada Post has established a national advisory panel of experts and advocates to provide ongoing input and create a forum for dialogue to help make its delivery services more accessible to persons with disabilities and to seniors.

    What does the panel do?

    The advisory panel includes experts in disability and seniors' issues, including individuals with lived experiences, from across the country. They advise us on the development, implementation and promotion of enhanced accessibility in our programs and services.

    Advisory panel biographies

    Steven Estey

      Steven Estey is a former human rights officer at Disabled Peoples’ International (DPI), a Canadian NGO that has worked globally for over 30 years to advance the human rights of persons with disabilities. He is also the past chair of the International Committee of the Council of Canadians with Disabilities (CCD), and past vice-chair of CCD’s National Council. In August of 2018, Steven was asked by the CCD National Council to join the CCD’s staff.

      For more than 25 years Steven has worked with disabled peoples' organizations, human rights institutions, governments, intergovernmental organizations and United Nations agencies to advance disability rights. Over time he has gained wide experience in the areas of international cooperation, economic development, human rights and disability. He has appeared before parliamentary committees in Canada and spoken on human rights and people with disabilities at the United Nations and in many countries around the world.

      From 2003 until 2006, when negotiations concluded successfully, Steven was advisor to the Canadian government’s delegation to the United Nations, which drafted the new Convention on the Rights of People with Disabilities (CRPD). From 2007 until 2010 he led DPI’s work to encourage governments around the world to ratify the CRPD. Since leaving DPI in 2010, he has devoted his time to teaching and projects strategically aimed at the effective implementation of the CRPD and related to the full realization of human rights for people with disabilities.

      Steven has a Bachelor’s degree in Philosophy from St. Francis Xavier University and a Master’s in International Development Studies from Saint Mary’s University; both are in Nova Scotia.

      Laura Tamblyn Watts

        Laura Tamblyn Watts is a lawyer, advocate and researcher. Her work focuses on law, aging, accessibility, law reform, governance and knowledge mobilization. In 2018 she joined CARP (Canadian Association of Retired Persons) in the newly created position of national director, law, policy & research. Laura also teaches at the University of Toronto, where she is a fellow of the Institute for Lifecourse and Aging. From 2004 to 2017, she held positions at the Canadian Centre for Elder Law / BC Law Institute, including as its long-time National Director. She is a past chair of the Canadian Bar Association’s National Elder Law section, where she sits as a current executive member and is an executive member of the Ontario Bar Association Elder Law Section. Laura is a board member of the National Initiative for Care of the Elderly (NICE) network and facilitates the section on law and aging issues. She is a board member of the Ombudsman for Banking Services and Investments (OBSI) and a member of the Investment Funds Institute of Canada’s (IFIC) committee on Seniors and Vulnerable Investors (IFIC).

        She is one of two Canadian representatives on the North American Securities Administrators Association (NASAA) committee on vulnerable investors and a continuing member of the Ontario Securities Commission’s Task Force on Seniors. Laura is also a board member of PACE Independent Living, a housing and services non-profit which provides attendant care to persons with physical differences. Laura oversees CARP’s research portfolio and is actively involved with a number of National Centres of Excellence and a wide variety of current research initiatives. She helped to co-found Canada’s second low- income seniors’ legal services centre, SeniorsFirst BC, in Vancouver. She was called to the BC Bar in 1999.

        Pamela Valentine

          A trained research scientist, Pam comes to the MS Society from Alberta Innovates where she spent over a decade and a half leading innovation and change. Her leadership at Alberta Innovates included significantly growing the health research portfolio and strengthening integration of research and health systems to maximize impact for patients and providers. She also led the establishment of a new Alberta Innovates organization that consolidated four corporations across the health, energy, agriculture, and forestry sectors. Pam started her career as a faculty member at the University of Calgary at Hotchkiss Brain Institute and then moved to Alberta Heritage Foundation for Medical Research where she held several leadership roles.

          Pam believes strongly in collaboration and building robust relationships – and has had a career of working with various stakeholders including from government, private sector and clinical networks. Collaborating with the board, she will lead a new strategic undertaking that will ensure the MS Society remains a strong national, bilingual organization that delivers exceptional community-based programs focused on enhancing the quality of life of Canadians living with MS.

          Hailing from Calgary, Pam is a published researcher and has been awarded the Canadian Psychological Association of Excellence and the Neuroscience Canada Foundation Award. Pam believes in achieving impact in the health domain, a passion she developed as a basic scientist with a strong desire to facilitate the linkage between basic research and clinical care. Pam is motivated and excited by the ability to touch people affected by MS and their families in a more tangible way.

          Feedback and customer support

          We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.

          Live chat


          Our customer service representatives are available to provide support 7 days a week.

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          Monday to Friday, 7 am to 11 pm ET
          Saturday and Sunday, 9 am to 9 pm ET

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          We provide customer support over the phone in both English and French. We also offer a TTY phone number
          for use by customers with compatible devices.

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