Ensuring all of our customers can access their mail

    The delivery accommodation program is a mail delivery service designed to support customers with functional limitations that limit their ability to access their mail.

    Who is eligible for delivery accommodation

    Residential customers with a functional limitation, mobility limitation or other health issue that impacts their ability to access their mailbox are eligible for delivery accommodation. Accommodation requests are assessed on a case-by-case basis. You can submit a request on behalf of the person requiring a delivery accommodation.

    Examples of delivery accommodation

    Accommodation solutions vary and can be provided year-round, temporarily or seasonally.

    • Mailbox key tuner
    • Sliding mail tray
    • Mailbox compartment adjustment
    • Mailbox braille markings
    • Weekly home delivery
    • Mail redirection to a family member or post office

    How to request an accommodation

    1. Contact us to be sent a request form.

      Reach out to our accommodation group by creating service ticket online, by calling 1-844-454-3009 or by using our online chat. You’re required to provide an email address for requests submitted by service ticket or through chat. A physical copy of the request form and postage-paid return envelope will be mailed to you.

    2. Discuss delivery solutions with the accommodation group.

      Once we’ve received your request form, we will get back to you by phone within 5 business days to determine the appropriate accommodation.

    3. Receive confirmation of your accommodation.

      We will send you a confirmation letter summarizing your accommodation delivery solution. The letter includes the name and direct phone number to your delivery accommodation coordinator as well as information on the appeal process.

    Get additional accommodation support

    Make an appeal

    Customers who are unsatisfied with the accommodation provided can write to the Canada Post Delivery Accommodation Appeals Committee with their concerns and information about their circumstances they believe should be considered. Appeals can take up to 60 days for review.


    Delivery Accommodation Appeal Committee
    2701 Riverside Drive, Suite N0940E
    Ottawa, ON
    K1A 0B1

    Learn about our privacy policies

    Any personal information obtained through the delivery accommodation program is kept confidential and will be used only for the purposes of determining your delivery solutions and administering this program. For more information about Canada Post privacy policies, go to our privacy statement.

    Contact us for delivery accommodation support

    Reach out to our customer support team at 1-844-454-3009 to learn more about the delivery accommodation program.

    Feedback and customer support

    We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.

    Live chat

    Chat

    Our customer service representatives are available to provide support 7 days a week.

    Chat is available:
    Monday to Friday, 7 am to 11 pm ET
    Saturday and Sunday, 9 am to 9 pm ET

    Start chat

    Phone

    Phone

    We provide customer support over the phone in both English and French. We also offer a TTY phone number
    for use by customers with compatible devices.

    Go to support