Making our online tools and services accessible

    We recognize that Canadians, as well as individuals around the world, are interacting with us in different ways. We’re working to make sure this interaction is accessible to all of our customers.

    Website and digital products

    Our digital team uses the Web Content Accessibility Guidelines (WCAG) and its recent updates in WCAG 2.1 to inform our web experience.

    Using our website on different devices

    While our website can be interacted with on all devices, we can’t guarantee that older models of devices have been incorporated in to our most recent testing rounds. Our website has been tested for compatibility on the following browsers and devices:

    • Chrome for PC, Mac, Android and Apple
    • Safari for Mac and Apple mobile devices
    • Internet Explorer and Microsoft Edge for PC and Windows tablets

    Tools that have yet to be updated

    We’ve put together a list of web applications that require updates in order to meet Level A compliance.

    • Shipping Tools: EST Online, Express Order Entry, Desktop)*
    • Native Mobile App*
    • Shop (estore)*
    • Postal Guide and Product Guide*
    • epost Connect
    • Partner Portal
    • Developer Program
    • Estimate duties and taxes
    • Find a Harmonized sales code
    • Find a deposit location
    • Find a delivery standard
    • View special requirements
    • Determine parcel pickup availability
    • Snap AdmailTM
    • Machineable Mail Advisor
    • Business Reply MailTM artwork
    • Business Reply MailTM reporting
    • Find a direct mail partner

    Documents, videos and external websites

    PDFs and digital documents

    We’re updating our PDF documents to make them more accessible. Contact us if you have any difficulty with an online form and we’ll try to provide an alternate method of completion.

    Video content

    All of our videos are uploaded on YouTube, offering all the accessibility features available on YouTube. All of our videos include closed captioning.

    Third-party websites

    While we can’t control the digital presence of our partners, we do encourage these vendors to create accessible online experiences.

    Mobile app

    The Canada Post mobile app is available for download on all Apple and Android devices. In 2019, it will be undergoing an audit by a third-party to assess its present accessibility. Based on these results, our digital team will be trained to identify and implement additional accessible processes within the app.

    Please share your comments and suggestions about the accessibility of our mobile app using the following channels:

    • Submit feedback directly in the app. Access the feedback page through settings.
    • Send the mobile team an email at mobile.apps@canadapost.ca.

    Feedback and customer support

    We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.

    Live chat

    Chat

    Our customer service representatives are available to provide support 7 days a week.

    Chat is available:
    Monday to Friday, 7 am to 11 pm ET
    Saturday and Sunday, 9 am to 9 pm ET

    Start chat

    Phone

    Phone

    We provide customer support over the phone in both English and French. We also offer a TTY phone number
    for use by customers with compatible devices.

    Go to support