Get to know the people leading our business

    Learn about how our senior management team manages our products and services as well as the advancement of our business.

    Doug Ettinger

    Doug Ettinger

    • President and CEO

    Doug Ettinger was appointed President and Chief Executive Officer of Canada Post in March 2019.

    Canada Post is the country’s postal service and leading parcel delivery company. In 2018, it delivered 8 billion pieces of mail, parcels and messages to 16.4 million addresses. With its subsidiaries Purolator Inc., SCI Group Inc. and Innovapost Inc., Canada Post is a leader in providing innovative e-commerce, marketing and logistics solutions.

    As Chief Commercial Officer for Canada Post from August 2016 until his appointment as CEO, Doug led growth strategies for Canada Post’s Parcels, Direct Marketing and Transaction Mail businesses. He oversaw all commercial functions, including Sales, Marketing, Retail, Digital, Business Development and Customer Service. He was also a member of the senior executive team that reviews and approves major business plans, processes and policies, as well as performance indicators and targets.

    An accomplished senior executive with a strong focus on customer service, Doug has more than 30 years of broad experience in the consumer packaged goods industry. He worked with Canadian and global organizations – leading sales, marketing, and product management.

    Before joining Canada Post in August 2016, Doug led well-established companies through complex business transformations. He was President and CEO of Scotsburn Dairy Group, the largest Atlantic Canadian-owned dairy processor and distributor. Prior to that, he was the first non-family member to be President and CEO of Ganong Bros. Limited, one of Canada’s oldest family businesses. Previously, he held executive roles with Parmalat, Nestlé and Coca-Cola.

    Doug also chairs the board of Innovapost.

    A proud native of Nova Scotia, Doug earned both a Bachelor of Commerce degree and a Masters in Business Administration from Dalhousie University in Halifax.

    Anik Dubreuil

    Anik Dubreuil

    • Chief Digital Officer

    Anik serves as Canada Post’s Digital Officer and has also been President and CEO of Innovapost since 2017. As the information technology shared services provider for the Canada Post Group of Companies, Innovapost provides valued IT support for our growth plan.

    In these roles, she is responsible for providing vision, strategic direction and leadership for the development, integration and implementation of the digital capabilities required to create competitive advantage for Canada Post and the Group of Companies, which includes Purolator and SCI Group.

    Anik is an accomplished IT executive with broad industry experience. She joined Canada Post from Lorange Leclair & Compagnie, a strategic consulting company in IT management, partnership development and program management for business and IT transformations, where she was co-owner and senior partner. In that role, Anik provided consulting services to Innovapost and delivered successful mandates for large, complex organizations including Bombardier, Desjardins Group, the Business Development Bank of Canada, Ivanhoé Cambridge, and CAE. Prior to Lorange Leclair, she held significant IT leadership roles with National Bank Financial, SunGard Data Systems and the Department of National Defence.

    Anik is bilingual and holds a Bachelor of Science from the Université du Québec à Rimouski and an Executive MBA from the Université du Québec à Montréal. She lives in Ottawa with her husband and has four children.

    Cheryl Hodder, QC

    Cheryl Hodder, QC

    • Senior Vice-President, Corporate Affairs and Sustainability

    In addition to leading Canada Post’s legal and corporate security teams, Cheryl oversees matters of accessibility, environmental sustainability, indigenous affairs, community engagement, stakeholder collaboration, and openness and transparency.

    Cheryl joined Canada Post as General Counsel in July 2019 and since then has helped ensure the company’s business practices, policies and dealings meet regulatory requirements. She provides counsel to Canada Post, its subsidiaries and the Board of Directors.

    Cheryl has more than 25 years of legal and executive business experience. She was most recently Partner and Vice Chair of the Board of Directors at McInnes Cooper, one of Canada’s 25 largest law firms. She has been named in The Best Lawyers in Canada since 2011 in the area of corporate governance and, in 2010, was named Atlantic Canada’s first Women of Influence. She is also listed as a notable practitioner in business law by Chambers Canada. She was appointed Queen’s Counsel in 2010.

    Cheryl received the Canadian Bar Association’s Community Service Award for her contributions to many community organizations and boards, including the Canadian Breast Cancer Foundation.

    Cheryl has served as a private company and Crown corporation Director and is currently a member of the Mount Allison University Board of Regents.

    She earned her Bachelor of Arts and Education degrees from Mount Allison University and her Bachelor of Law from the University of New Brunswick. She is also a Member of the Institute of Corporate Directors (ICD) and a holder of the ICD Director designation.

    Susan Margles

    Susan Margles

    • Chief People and Safety Officer

    In this role, Susan leads all aspects of Human Resources while advancing safety as the company’s top priority. She is also responsible for supporting collaborative efforts with all of our bargaining agents across the company.

    In her previous role as Senior Vice-President, Corporate Affairs, Susan was responsible for Government and Community Affairs, Compliance and for leading the shift to integrating Environment, Social and Governance (ESG) principles into our corporate priorities.

    Susan has served as a key advisor to the CEO and Board of Directors, playing a critical role in setting the Corporation's strategic direction through development and approval of the five-year corporate plan, as well as successfully leading the company through several mandate reviews.

    Susan joined Canada Post in 2005 from the federal government, where she worked in increasingly senior positions in several different departments, including the Department of Finance, Transport Canada, Industry Canada and Health Canada.

    Throughout her career, Susan has established excellent relationships with multiple stakeholders, bringing together divergent interests on highly sensitive issues. She is known for her strong communication skills and ability to bring complex issues to ground.

    Susan is a member of the Board of Directors of the Ottawa Jewish Community Foundation, a trustee of the Canada Post Community Foundation and a mentor in the Women’s Executive Network. She is fluently bilingual and holds a Bachelors Degree in Economics and an MBA from McGill University. She is married and is the mother of two.

    Ian Kerr

    Ian Kerr

    • Vice-President, Engineering

    Ian leads our Engineering team by providing strategic direction and leadership to support the safety, innovation and efficiency of Canada Post’s mail processing network and fleet operations.

    He leads the development of our Logistics Network Strategy, serves as company co-chair of the National Joint Health and Safety Committee with the Canadian Union of Postal Workers, and promotes Canada Post’s brand to engineering students in Canadian universities, identifying promising recruits.

    Ian joined Canada Post in 2008 as a Senior Lead on the company’s $2-billion Postal Transformation Program and has been instrumental to the company’s evolution ever since.

    As part of Postal Transformation, he helped Canada Post introduce new sortation equipment and facilities and processing strategies, including machine sequencing.

    As General Manager, Process Engineering, Ian worked closely with product owners and Operations leaders to ensure Canada Post remained responsive to new market opportunities and customer needs.

    Ian started his career as a Systems Engineer with Bombardier Inc. in 1985, in Belfast, Northern Ireland, where he supported the development of civil and military aircraft. Before moving to Canada Post, he became Group Vice-President, Continuous Improvement, for Bombardier Transportation, based at its head office in Berlin, Germany.

    Ian holds a Bachelor of Electrical Engineering degree and an MBA in Technology Management from Queen’s University, in Belfast, Northern Ireland, and is a chartered member of the Institution of Engineering and Technology. He is married with four children.