Why we collect personal information

    We collect personal information to provide you with services that you’ve requested and to improve your customer experience. We use this information to:
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    * Please note that Canada Post isn't required to make any payments to you for your feedback. Any feedback you provide becomes the sole property of Canada Post. Other terms and conditions may apply.

    1 A cookie is a small file that’s sent to your computer when you visit our website. When you visit our site again, the cookie allows our site to recognize your browser and preferences.

    2 Identity verification is the act or process of linking an identifier to you. For example, you create and use login credentials or we verify the validity of an ID document and match it to the person who presents it.

    3 Identity authentication is the act of determining that you are who you claim to be. For example, asking you questions that only you can answer or relying on your biometrics (for example, a fingerprint or iris scan).

    4 A web beacon is technology we use to check if you have accessed some of our website or email content.

    5 A pixel tag is technology we place on our website, or within the body of an email, to track your interactions with us. This includes when you view our site or open an email sent from us.