September 20, 2017

IMPORTANT INFORMATION FOR EVACUATED RESIDENTS DUE TO FOREST FIRES

September 20, 2017

By registering, Canada Post will be able to ship mail and parcels to a different address selected by the customer, as well as reprocess and ship existing mail and parcels. This can be done on a short-term basis or for longer periods, even if the address is temporary.

To register for the Mail Forwarding service:

  1. For impacted residents with a credit card and government-issued ID :
    • Go online at canadapost.ca/mailforward. Note that you will have to provide a credit card payment in order to authenticate the transaction but you will be refunded in 5-10 business days. We apologize for this inconvenience, but to make this available quickly, we have had to take this approach.
    • Go to any post office across the country. You will not be required to show a credit card, just your government-issued photo ID. Retail employees will help you with the process, which is free of charge.
  2. For impacted residents with a government-issued ID, but no credit card:
    • Go to any post office across the country. Retail employees will help you with the process, which is free of charge.
  3. For impacted residents with no government-issued ID or credit card:
    • Call our customer service line at 1-866-607-6301. Our customer service agents will help you with the validation process. There will be no fee charged.

If any affected resident requires urgent access to critical items, such as medications or passports, please call 1 800 267-1177. If residents are looking for a secure place to send any future items they purchase online, they can also sign up for the FlexDelivery service for free, which will allow them to send all future online purchases to a post office of their choosing.