February 19, 2020

Service update for Newfoundland

February 19, 2020

Date posted: February 19, 2020

Postal service in Newfoundland continues to be impacted by the effects of severe winter weather in St. John’s and other communities. We are doing our best to provide service while operating out of full respect for the continued efforts to clear the snow. We apologize for any interruptions as we work to resume normal service in a safe manner.

Details

  • There are no significant delays at this time although ferry crossings continue to be impacted by weather on a regular basis, delaying ground mail products.
  • There continues to be measured delivery in certain St. John’s and Mount Pearl neighbourhoods due to heavy snow and ice conditions. We are assessing this daily, keeping in mind the safety of our employees.
  • We are also continuing our work to clear and repair community mailboxes for safe access while not impeding municipal snow clearing efforts.
  • We ask our customers to keep a clear path home to help us deliver safely.
  • If customers have questions regarding mail delivery they can contact Customer Service at 1-800-267-1177.

Thank you for your patience and please check regularly for updates.


Date posted: February 5, 2020

Postal service in Newfoundland continues to be impacted by the effects of the snowstorm in St. John’s and other communities. We are doing our best to provide service while operating out of full respect for the extensive efforts to clear the snow and restore vital services. We apologize for any delays as we work to deliver the backlog and resume normal service in a safe manner. Due to the circumstances, regular service standards continue to be temporarily suspended.

Details

  • The St. John’s mail processing plant has resumed operations and we are processing mail and parcels. There continues to be measured delivery in the Avalon East area, including St. John’s and Mount Pearl and progress is being made daily. We are processing items as quickly as possible and our initial priority will be financial assistance cheques, parcels and packets. We are assessing this daily, keeping in mind the safety of our employees and the status of the recovery efforts.
  • Best efforts are being made to deliver parcels, Lettermail and Smartmail items where possible across the province, but delays should be expected.
  • Recovery plans are being implemented to process items as quickly as possible. We will also work to clear community mailboxes for safe access while not impeding municipal snow clearing efforts.
  • All retail offices are open and are accepting items.

Thank you for your patience and please check regularly for updates.


Date posted: January 21, 2020

Postal service in Newfoundland continues to be impacted by the effects of the snowstorm and the ongoing state of emergency in St. John’s and other communities. We are doing our best to provide service while operating out of full respect for the extensive efforts to clear the snow and restore vital services. We apologize to customers as our service is currently interrupted or delayed across Newfoundland. As a result, regular service standards are temporarily suspended until further notice. We thank you for your patience.

Details

  • There is currently no delivery in the Avalon East area, including St. John’s and Mount Pearl. We are assessing this daily, keeping in mind the safety of our employees and the status of the recovery efforts. At this point we don’t anticipate being able to resume delivery until next week.
  • Best efforts are being made to deliver parcels, Lettermail and Smartmail items where possible across the province, but delays should be expected.
  • With the closure of the St. John’s International Airport, Xpresspost and lettermail from out of province has not arrived in or left the province since Thursday, January 16. These products will not arrive or leave until the state of emergency is lifted and the airport and St. John’s mail processing plant reopen.
  • Once the states of emergency are relaxed or lifted, customers should continue to expect significant delivery delays as we work to recover. Recovery plans are being implemented to process items as quickly as possible. We will also work to clear community mailboxes for safe access while not impeding municipal snow clearing efforts.
  • Retail offices are open where they can safely do so throughout the province and are accepting items.

Thank you for your patience and please check regularly for updates.