Frequently asked questions

    • Are post offices still open? What are you doing to help keep people safe?
       
    • Is it safe to handle mail and parcels?
       
    • Are mail and packages from other countries being delivered to Canadians?
       
    • Is Canada Post disinfecting its workplaces?
       
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    Delivery and workplace updates

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    Latest updates

    Posted in: COVID-19 public updates

    Parcel delays to continue as Canada Post delivers at record levels

    Posted in: COVID-19 public updates

    Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels. As Canadians continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities. Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.

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    Posted in: COVID-19 public updates

    Christmas-level parcel volumes resulting in delays as Canada Post continues to deliver

    Posted in: COVID-19 public updates

    OTTAWA – With many Canadians isolating at home and shopping more online, Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. We are working hard to respond in a responsible manner, putting the safety of our people, and the communities we serve, first.

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    Posted in: COVID-19 public updates

    Update on our service and commitment to safety

    Posted in: COVID-19 public updates

    Canada Post is proud to continue providing an essential service to Canadians as everyone does their part to stop the spread of the virus. Our top priority from the start has been to ensure we are doing everything possible to keep our people, and the communities we serve, safe. That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities.

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