Frequently asked questions
Are post offices still open? What are you doing to help keep people safe?
We understand that people rely on their local post office. We are committed to serving Canadians while taking action to keep our people and our communities safe. We will continue to review and quickly adapt our approach with health and safety as our primary goal.
Post offices are open. In many post offices operated by Canada Post, we have reduced hours of service, opening one hour later and closing one hour earlier to clean, restock and provide some relief to employees. As well, for the first hour of each day, we offer priority service to those whom are at a higher risk (the elderly or people with compromised immune systems). Franchise operated post offices follow the measures put in place by franchise operators.
Social & Physical Distancing: We are asking waiting customers to please space themselves 2 metres (6 feet) apart. We are working on signage and floor decals for larger post offices. For smaller offices, we will look to limit the number of customers. We are also working on clear barriers for the counter to increase safety.
Transactions: We will continue to accept cash, but are encouraging customers to pay by using the “tap” function on their debit or credit cards where possible.
Parcel pick-up: Parcels left at the post-office for pickup will not be returned-to-sender until further notice. We’ve suspended our normal 15-day hold period. We ask that customers who are feeling ill or self-isolating, to please delay their visit to the post office and to pick up their parcel when it’s safe to do so.
Is it safe to handle mail and parcels?
The World Health Organization (WHO) and Public Health Agency of Canada (PHAC) have assured us the risk when handling mail, including international mail, is low.
According to the PHAC, there is no known risk of coronaviruses entering Canada on parcels or packages. In general, because of poor survivability of coronaviruses on surfaces, there is a low risk of spread from products or packaging shipped over a period of days or weeks. Currently, there is no evidence of COVID-19 being transmitted by imported goods or packages.
Are mail and packages from other countries being delivered to Canadians?
International mail and parcel services are severely impacted by the evolving COVID-19 situation. Many international postal operators are experiencing delays and some have suspended operations. However, Canada Post continues to deliver all mail and parcels once they arrive in Canada. If you have ordered something from abroad, you may experience a longer than normal waiting period. You can check the status of trackable postal items coming to Canada from an international sender here. If you need more information, please contact the sender.
Is Canada Post disinfecting its workplaces?
We are taking sensible precautions. Our cleaning crews have increased frequency of cleaning of high-touch items such as door handles, light switches and table tops. When an employee has been at work prior to being put in self-isolation by public health, we have protocols to do a deep clean of the workstation and, if they used one, their corporate vehicle. If an employee who has been at work before being confirmed positive for COVID-19, we have protocols to sanitize the workplace and, if they used one, their corporate vehicle.