Frequently asked questions

    • What is happening with "signature" items that normally require the recipient to sign for them, confirming receipt?
       
    • Is it safe to handle mail and parcels?
       
    • Are post offices still open?
       
    • What are you doing to keep people safe? Do I have to wear a mask to enter a post office?
       
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    Delivery and workplace updates

    Delivery service alerts

    Get the latest information on delivery interruptions that may be affecting your neighbourhood and international shipments.

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    Holiday delivery info

    View Information on sending holiday packages and cards within Canada and Internationally.

    Plan holiday sending

    Employee updates

    Access employee specific information and workplace updates.

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    Business mail delivery

    Submit a service ticket to resume mail and package deliveries to your reopening business.

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    Latest updates

    Posted in: COVID-19 public updates

    Masks or face coverings are now mandatory at all Canada Post facilities across the country

    Posted in: COVID-19 public updates

    Canada Post has implemented a mandatory mask or face covering policy at all its facilities across the country. This is a national policy which applies to all employees, visitors and customers.

    Read more

    Posted in: COVID-19 public updates

    Canada Post asks Canadians to shop early this holiday season

    Posted in: COVID-19 public updates

    Canada Post has released a new video message to Canadians, asking them to please shop early this holiday season.

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    Posted in: COVID-19 public updates

    Canada Post preparing to safely deliver this holiday season with significant parcel volumes expected

    Posted in: COVID-19 public updates

    In a year where Canadians shifted much of their shopping online in response to COVID-19, Canada Post is planning for a Christmas season like no other. The rapid escalation in demand for parcel delivery is expected to continue into the holiday season and beyond as more Canadians plan to do their shopping online.

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