Frequently asked questions
What is happening with "signature" items that normally require the recipient to sign for them, confirming receipt?
We understand some people are reluctant to sign for an item now, and we have adjusted our processes. Where possible, and to avoid contact, we will not ask customers for their signature, except for the following products:
All other signature items will now be left at your address. The same applies to customs items that have been prepaid in full online but still require a signature.
For POI, POA, COD items, items with customs due, Registered Mail and Xpresspost Certified products: we will leave a delivery notice card (DNC) that directs you to a local post office for pick up.
Is it safe to handle mail and parcels?
The World Health Organization (WHO) and Public Health Agency of Canada (PHAC) have assured us it is safe to handle mail, including international mail.
According to the PHAC, there is no known risk of coronaviruses entering Canada on parcels or packages. In general, because of poor survivability of coronaviruses on surfaces, there is a low risk of spread from products or packaging shipped over a period of days or weeks. Currently, there is no evidence of COVID-19 being transmitted by imported goods or packages.
Are post offices still open?
We understand that people rely on their local post office. We are committed to serving Canadians while taking action to keep our people and our communities safe. We will continue to review and quickly adapt our approach with health and safety as our primary goal.
Most corporate post offices and franchises are currently open, but the situation can change rapidly in a given location or region. To verify if a post office near you is open, please visit “find a post office” on the Canada Post website.
What are you doing to keep people safe? Do I have to wear a mask to enter a post office?
Canada Post has implemented a mandatory mask or face covering policy at all its facilities across the country. This is a national policy which applies to all employees, visitors and customers. Any customer entering a post office will be required to wear a mask or face covering and practice physical distancing for the duration of their visit. This is part of our ongoing efforts to keep employees, and the people we serve, safe during COVID-19. For our guidelines please see here.
Physical Distancing: We are asking waiting customers to please space themselves 2 metres (6 feet) apart, and floor decals are now in place in most post offices to assist customers in respecting the spacing requirement. For smaller offices or during busy hours, offices may be required to limit the number of customers in-store.