Frequently asked questions

    • Are parcel deliveries delayed now, and if so, why?
       
    • What is happening with 'signature' items that normally require the recipient to sign for them, confirming receipt?
       
    • Is it safe to handle mail and parcels?
       
    • Are post offices still open? What are you doing to help keep people safe?
       
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    Delivery and workplace updates

    Delivery service alerts

    Get the latest information on delivery interruptions that may be affecting your neighbourhood and international shipments.

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    Find a post office location

    Postal outlets are operating, however hours and service availability may be impacted due to the COVID-19 situation.

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    Employee updates

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    Business mail delivery

    Submit a service ticket to resume mail and package deliveries to your reopening business.

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    Latest updates

    Posted in: COVID-19 public updates

    Service levels improving as Canada Post enters next phase in safely serving the needs of Canadians

    Posted in: COVID-19 public updates

    With COVID-related restrictions easing across the country, businesses are reopening and fewer Canadians are at home during the day. As a result, we are entering a new phase in our efforts to ensure the safety of our people and our customers while providing an essential service. These efforts will involve carefully phasing out some of the changes we made, while modifying or keeping other changes.

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    Posted in: COVID-19 public updates

    Parcel delays to continue as Canada Post delivers at record levels

    Posted in: COVID-19 public updates

    Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels. As Canadians continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities. Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.

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    Posted in: COVID-19 public updates

    Christmas-level parcel volumes resulting in delays as Canada Post continues to deliver

    Posted in: COVID-19 public updates

    OTTAWA – With many Canadians isolating at home and shopping more online, Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. We are working hard to respond in a responsible manner, putting the safety of our people, and the communities we serve, first.

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