Convenient parcel delivery for apartments and condos

    Canada Post parcel lockers provide secure, convenient, 24/7 access to your parcels. Look for them in your apartment or condo lobby or mailroom.

    Why online shoppers love our parcel lockers

    Convenient

    Save yourself a trip to the post office; your parcel is waiting in the lobby.

    Easy to use

    Get the key, retrieve your parcel, return the key.

    Safe and secure

    Your parcel is delivered to a locked and secure parcel locker compartment awaiting your pickup.

    It’s a mailbox too

    Parcel lockers have a slot for outgoing mail.

    How it works

    1. You get a key in your mailbox indicating which compartment has your parcel. 
    2. Use the key to unlock the compartment and retrieve your parcel. 
    3. Use the same key to relock the compartment. 
    4. Return the key in the designated “key return” slot.

    How it works

    1. You get a key in your mailbox indicating which compartment has your parcel. 
    2. Use the key to unlock the compartment and retrieve your parcel. 
    3. Use the same key to relock the compartment. 
    4. Return the key in the designated “key return” slot.

    Expecting a parcel? Here’s why it may not get delivered to the parcel locker

    Compartments were full

    Each parcel locker has 6 compartments with a range of sizes. For security, compartments can’t be used for another delivery until you return the key.

    Parcel wasn’t shipped with Canada Post

    Parcel lockers are exclusively for Canada Post deliveries. Check with your retailer to find out who’s shipping your purchase.

    Want a parcel locker in your building?

    You can start the process yourself, or ask your building manager to order a parcel locker for your apartment or condominium. Canada Post installs and maintains parcel lockers for free.

    Need to report a problem?

    Do you have an issue or concern with your parcel locker or about your mail or parcel deliveries?
    Contact us now