Convenient parcel delivery to your apartment or condo

    Canada Post parcel lockers provide secure, convenient, 24/7 access to your parcels. They’re easy to use and ready for pickup as soon as you get home.

    Request a parcel locker

    Why Canadians love our parcel lockers

    Convenient

    You don’t have to be home to receive your online purchases.

    Easy to use

    Get the key, retrieve your parcel, return the key.

    Safe and secure

    Your parcel is delivered to a locked and secure parcel locker compartment awaiting your pickup.

    It’s a mailbox too

    Parcel lockers have a slot for outgoing mail.
    On the left, a parcel locker with six individually lettered compartments and an open letter mail slot. An enlarged compartment key on a chain and an envelope are circled with an arrow pointing to the letter mail slot.On the right, a parcel locker with six compartments and an open letter mail slot. An enlarged key with Braille lettering is circled and pointing at an individual key return slot on the front of a compartment. An enlarged envelope is circled and pointing at the letter mail slot.

    How it works

    1. Find a key in your mailbox indicating which compartment has your parcel.
    2. Use the key to unlock the compartment and retrieve your parcel.
    3. Use the same key to relock the compartment.
    4. Return the key in the designated key return slot. Some lockers have return slots on each compartment door, other lockers require you to return the key by dropping it in to the letter mail slot.
    5. Deposit your outgoing letter mail in the red letter mail slot.

    Expecting a parcel? Here’s why it may not get delivered to the parcel locker.

    Signature is required

    When a signature is required, Canada Post will attempt to deliver your parcel to your door. If no one is home, you’ll receive a delivery notice card to pick up your parcel at the post office.

    Parcel wasn’t shipped with Canada Post

    Parcel lockers are exclusively for Canada Post deliveries. Check with your retailer to find out who’s shipping your purchase.

    Parcel was too large

    We’ll attempt to deliver your oversized parcel to your door. If no one is home, you’ll  receive a delivery notice card to pick up your parcel at the post office.

    You didn’t pick up your parcel

    We’ll hold your parcel in the parcel locker for up to 5 days. After 5 days, we’ll  leave you a delivery notice card to pick up your parcel at the post office.

    Want a parcel locker in your building?

    Refer your building or ask your building manager to order a parcel locker for your apartment or condominium. Canada Post installs and maintains parcel lockers for free.

    Contact the parcel lockers team

    Reach out to us with any questions or issues you may be having with your parcel locker.
    Contact us