Return a purchase easily with a prepaid return label

    Use this return service from participating merchants to print your Canada Post return shipping label at home. Use the return code provided by the store that sold you the item.

    Get a return label

    How to print a return label

    Use your Canada Post return shipping label once only. If you have an additional order to return, create a new, unique return label.

    1. Click the button above
      Click ’Get my return label’ above to get started.
    2. Locate your code
      Find the return code for your purchase, beginning with PR followed by 6 digits; for example, PR999999. It’s often found on the packing slip, in a merchant email or on their website. Note that only participating merchants provide this service.
    3. Use your code
      Enter the return code into the field, then click the continue button.
    4. Enter your information
      Enter your contact information and any required additional information, such as the order number or serial number.
    5. Receive the email
      You’ll receive an email with a copy of the return label and the tracking number. 
    6. Print your label
      Print your one-time-use return shipping label on regular paper and tape it to the package. Your package must be at least 4 inches x 6 inches to fit the label.

    Drop off your package at a post office or street letter box, then track it online.

    What if my code doesn't work

    If your code isn’t accepted because it’s inactive, contact the business that sold you the merchandise. Check their return policy webpage for a phone number or email address to contact about policy issues.

    If you’ve entered the code incorrectly, you’ll see an error message on the page. Please re-enter your code with the correct digits.