You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.
Which Intelligence 360 reports hold item level information?
The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.
Can I see item level detail in Intelligence 360 Shipping Profile and Performance summary reports?
Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.
If I forgot to include a customer number in Intelligence 360, how can I now do so?
To add a customer number to Intelligence 360, call your sales representative.
How often is Intelligence 360 data updated?
Information in Intelligence 360 is updated every 15 minutes.
How far back can I access Intelligence 360 data?
Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.
Can I build a custom report in Intelligence 360?
Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.
Package Redirection Terms and Conditions
These Terms and Conditions govern your use of the Package Redirection service for shippers.
Pay Duty and Taxes Option Terms and Conditions
These Terms and Conditions govern your use of Canada Post’s Pay duty and taxes option for the Package you are tracking.
Delivery Preference Terms and Conditions
These Terms and Conditions govern your selection and use of the Delivery preference option for the Package you are tracking.