Support

Find everything you need to get a free month of Mail Forwarding from Canada Post

Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.

How to put your mail on hold (home or business) at any Post Office with government I.D. Cost depends on how long service is stopped.

Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.

If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.

Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.

Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.