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Your community mailbox

If you receive your mail at a community mailbox, we can help you with any problems such as lost keys or jammed locks.

Create a service ticket

Select your issue from the tabs below to create a service ticket.

New keys
Lost keys
Broken key or lock
Frozen lock
Snow clearance

I'm new in the neighbourhood, I need new keys

If you recently moved to a neighbourhood where mail is delivered to a community mailbox, check to see if the former residents left the mailbox keys behind. If not, here's what to do:

  1. Fill out the form that starts below. We will inform you of your community mailbox location and change the locks to your household's mailbox.
  2. We will leave a Delivery Notice Card on your front door indicating the location of the post office where you can pick up your keys.
  3. Bring the Delivery Notice Card, government-issued photo identification and proof of residence when you pick up your keys.
* Required field

Did you know?...

It costs $29 plus tax to replace lost or stolen keys. To avoid these charges, have copies of your key made at a hardware store or locksmith.

Lost, stolen or misplaced keys?

Here's what to do to request new keys:

  1. Fill out the form that starts below.
  2. We'll change the lock and leave a Delivery Notice Card on your front door indicating the location of the Post Office where you can pick up your keys.
  3. Bring the Delivery Notice Card and government-issued photo identification.

NOTE: The cost to replace your keys is $29 plus taxes.

TIP: If you have lost only one of your keys, go to a local hardware store or locksmith and have the remaining key copied.

* Required field

Did you know?...

It costs $29 plus tax to replace lost or stolen keys. To avoid these charges, have copies of your key made at a hardware store or locksmith.

Key or lock not working?

To protect the privacy and security of your mail, we do not keep copies of the keys to your compartment, but here's what to do if you can't insert your key into the lock or if your key won't open the box:

  1. Try your other key to see if it works. If it does, have a duplicate made so you’ll have a spare.
  2. If you still can't open your compartment, fill out the form that starts below.
  3. We will either fix the lock or change it.
  4. If we change the lock, we will issue a delivery notice card identifying where you can pick up your new keys.
* Required field

Did you know?...

It costs $29 plus tax to replace lost or stolen keys. To avoid these charges, have copies of your key made at a hardware store or locksmith.

Frozen lock

If your mailbox lock has frozen, please do not use heat, lock de-icer or any other product to free it, as this may damage the lock. Instead, complete the online form so we may resolve the problem for you as quickly as possible.

* Required field

Did you know?...

It costs $29 plus tax to replace lost or stolen keys. To avoid these charges, have copies of your key made at a hardware store or locksmith.

Is your mailbox blocked by snow?

If there’s snow around your mailbox that’s preventing you from getting your mail you’ll need to create a service ticket. We’ll have it cleared for you as quickly as possible.

* Required field
New Keys

I'm new in the neighbourhood, I need new keys

If you recently moved to a neighbourhood where mail is delivered to a community mailbox, check to see if the former residents left the mailbox keys behind. If not, here's what to do:

  1. Fill out the form that starts below. We will inform you of your community mailbox location and change the locks to your household's mailbox.
  2. We will leave a Delivery Notice Card on your front door indicating the location of the post office where you can pick up your keys.
  3. Bring the Delivery Notice Card, government-issued photo identification and proof of residence when you pick up your keys.
* Required field
Lost Keys

Lost, stolen or misplaced keys?

Here's what to do to request new keys:

  1. Fill out the form that starts below.
  2. We'll change the lock and leave a Delivery Notice Card on your front door indicating the location of the Post Office where you can pick up your keys.
  3. Bring the Delivery Notice Card and government-issued photo identification.

NOTE: The cost to replace your keys is $29 plus taxes.

TIP: If you have lost only one of your keys, go to a local hardware store or locksmith and have the remaining key copied.

* Required field
Broken Key or Lock

Key or lock not working?

To protect the privacy and security of your mail, we do not keep copies of the keys to your compartment, but here's what to do if you can't insert your key into the lock or if your key won't open the box:

  1. Try the 2nd key to see if works. If it does, have a duplicate made so you'll have a spare.
  2. If you still can't open your compartment, fill out the form that starts below.
  3. We'll change the lock and leave a Delivery Notice Card on your front door indicating the location of the Post Office where you can pick up your keys.
  4. Bring the Delivery Notice Card and government-issued photo identification.
* Required field
Frozen lock

Frozen lock

If your mailbox lock has frozen, please do not use heat, lock de-icer or any other product to free it, as this may damage the lock. Instead, complete the online form so we may resolve the problem for you as quickly as possible.

* Required field
Snow clearance

Is your mailbox blocked by snow?

If there’s snow around your mailbox that’s preventing you from getting your mail you’ll need to create a service ticket. We’ll have it cleared for you as quickly as possible.

* Required field
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