SmartFlow Respond

Simplifying your customer response and fulfillment processes.


What is SmartFlow Respond?

SmartFlow™ Respond collects, processes and responds to customer communications on your behalf—usually within 48 hours. It handles applications, claims, orders, questionnaires and requests for information—all through multiple channels such as online, by email, or through postage-paid or regular mail. SmartFlow Respond is ideal for a single campaign or an ongoing program.


  • Increase response and conversion rates on your campaigns.
  • Fulfill customer orders and requests quickly and easily—typically within 48 hours.
  • Reduce operating costs by outsourcing to a fulfillment specialist.
  • Empower customers by letting them engage with you on their terms, when and how they want.
  • Build customer relationships and improve satisfaction by shortening response times.

How SmartFlow Respond works

  1. On your behalf, SmartFlow Respond collects applications, forms, claims, business reply cards, merchandise orders and requests for information through a wide range of physical and electronic channels.
  2. The information is digitally captured and returned to you in an electronic format tailored to your needs.
  3. We respond to your customers—through their channel of choice—by fulfilling requests for merchandise or literature, or we pass the information along to your designated staff members to action.

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"The challenge with online orders was identifying a way to affordably manage and fulfill web-based requests in a timely manner. The SmartFlow Respond service from Canada Post provided that answer for us."

- SNAP Guides Inc.

"The overall dollar donation per campaign has improved. We are getting the right mailing to the right person at the right address."

- Canadian Wildlife Federation

White papers & reports

  • Complexity of choice
  • Transforming customer communications

Access our white paper library.