Technology Help

Using the Website

Online Tools


Website Statements

Personal Information Banks

Managing Your Preferences

Other Information

Supported web browsers

Our website has been online for more than 13 years. As a result, different parts of the site support different web browsers and versions.

Please refer to the table below for a list of supported web browsers for different sections of the Canada Post website.

Section Operating System Supported Web Browsers
About Us
Microsoft Windows Internet Explorer, Firefox, Google Chrome 
Apple Mac OSX Safari, Firefox, Google Chrome
Change of Address Microsoft Windows Internet Explorer, Firefox, Google Chrome 
Picture Postage
Shop Canada Post
epost Microsoft Windows Internet Explorer, Firefox, Google Chrome 
Apple Mac OSX Safari, Firefox, Google Chrome
Contact Us Microsoft Windows Internet Explorer, Firefox, Google Chrome 

How do I check which browser I am using?

To see what browser version you are using, select Help at the top of your Internet browser window.


Adobe Flash plug-in

Our site uses Adobe Flash technology for delivering rich media content, and an interactive, multimedia online experience. Although the website is fully functional without the Flash plug-in, to take advantage of this quick and engaging technology, your web browser needs to have the Flash Player plug-in installed.

What is Flash?

Adobe Flash is a technology for designing interactive web experiences, and is used to enhance many web pages on the Internet. Flash enriches Internet multimedia experience by combining animation, sound, and interactivity to make web pages more engaging. It is quickly becoming the standard for delivering high-impact, lightweight web content. Designs and animations are deployed immediately across all web browsers and platforms, attracting and engaging users with a rich experience.

What do I need to do?

Flash is a free program downloadable from the Adobe website.


Adobe Reader

Our site uses Adobe technology for delivering rich content in a portable document format. To view or download this type of document, you need to install the Adobe Reader.

Reader is a free program downloadable from the Adobe website.



Our website uses JavaScript to enhance navigation and provide interactive pages. Currently all of our online tools require JavaScript.

What is JavaScript?

JavaScript is a basic scripting language that allows web authors to create dynamic pages that react to user interaction. JavaScript is a "safe" programming language, one that cannot access any system controls or hardware on a user's computer.

What do I need to do?

Ensure that JavaScript is enabled in your web browser. If your web browser does not support JavaScript or you have disabled JavaScript, please try our Basic Site.



A cookie is a small text file placed on your web browser by a web server. It acts essentially as an identification card as it is unique to you, and can only be read by the web server that gave it to you.

Session cookies

Our website uses session cookies to improve site navigation and to enhance your online experience by maintaining information from page to page within these applications. Session cookies are automatically deleted from your computer when you close your browser session.

Persistent cookies

Persistent cookies allow you to maintain your logged in status while using our site and help us customize your online experience by remembering key bits of information such as which official language you prefer. For example, the next time you access our website, we will automatically display the site in the language you last chose. (You can easily revert to the alternative language using the navigational tools or resetting your cookies).

Cookies are required to use the website. Disabling cookies may cause the website to malfunction.


Bookmarks & Favourites

Bookmarks and Favourites are a way of saving an address of a specific page so that you can return to it quickly, without having to retype the address. Whether you are using Mozilla Firefox, Internet Explorer, or Safari the procedure is similar. Learn More

To bookmark or save a page to your Favourites, select the Bookmarks or Favourites menu at the top of your browser and select Bookmark This Page or Add to Favourites. (Or you can right-click on the desired page and select Bookmark This Page or Add to Favourites).

At this point you are given the option to rename the page to something more descriptive. When you later access the Bookmark or Favourites menu again, you will notice that the page you saved appears at the bottom of the list. To access the page, just select the page from the list.