How do I find out where the pickup location on my Delivery Notice Card is?

  • You have received a Delivery Notice Card and are not familiar with the location it indicates to pick up your parcel or letter.
  • The location indicated on the Delivery Notice Card is not your normal pickup location.
  • You would like to change the location where you are to pick up your parcel or letter.


After an attempted delivery, we bring your item to the most suitable location based on proximity, available space and services offered. These locations can change from delivery to delivery. Once we have left an item at a delivery location for you to pick up, we cannot change the location.

Have you tried...

  • Enter your Delivery Notice Card number into Track. The information about your pickup location includes a map.