Question

I sent an item within Canada that arrived damaged. What can I do?


Answer

If you sent the item through one of our trackable services (and you have a number for tracking purposes), you can file a claim to recoup the postage and insured value.

Please note that only senders can initiate claims.

Did you receive an item sent within Canada that arrived damaged? Find out what to do.

What You Can Do

  • If you are the sender, and you used a trackable service, submit a claim online
  • If you did not use a trackable service, you cannot submit a claim, but you can still make us aware of the issue by reporting the damage.

    Are you a business with a Canada Post customer number?

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