This could be due to one of the following reasons:
- The number you entered is incorrect.
- Check the number and try again.
- Confirm the number is in fact a tracking number. View tracking number formats and where to find your number.
- Check with the sender to see if you have the right number or if the item has been shipped yet.
- The item was sent recently, but we have not yet received it from the sender. Check back later or Request Delivery Updates by Email.
- The item was sent from another country, but has not reached Canada yet. Track it on the postal website of the originating country first.
- The item was shipped more than a year ago, in which case we no longer have tracking information.
- This service does not include tracking. In future, if you need to track your item, choose one of our trackable shipping services.
Please note that this is the most up-to-date information available in our system. Our customer service representatives have access to the same information presented here. If a tracking number is not in our system, our customer service representatives are not able to provide any further details.