1 Discuss your issue with Canada Post customer service first.
Keep your service ticket number as it's a key part of your appeal to help us investigate.
Contact Canada Post customer service to get a service ticket number if you don’t have one.
2 Submit your appeal to us online.
Our online form is the fastest way to submit your appeal. You will be able to attach supporting documentation. You can also fax or mail a paper application using our printable form.
3 We'll keep you updated.
We'll follow up with you within 5-10 business days to confirm the course of action in your case.
4 We'll investigate your issue within the scope of our mandate.
We are independent of Canada Post and rely on a fact-based process to assess whether it reasonably applied its policies and procedures in the handling of your complaint.