To help ensure that mail reaches its destination safely, securely and according to the service selected, customers should plan their entire mailing. Planning a mailing includes choosing an appropriate service, accurately calculating weights and measurements and supplying proper documentation. This guide includes a roster of information to help customers meet their delivery deadlines and budget parameters.
Canada Post has developed innovative online tools and resources to make it easier for customers to prepare, pay for and send their items.
Consumers and Solutions for Small Business cardholders
The Ship-in-a-click service allows customers to purchase and pay for Canada Post shipping services online using most major credit cards (VISA, MASTERCARD and American Express). Customers using the Ship-in-a-click service can print a shipping label from their personal computer and deposit their item in a street letter box (where size permits) or at a post office. Some restrictions and conditions apply.
The following services are available for purchase online:
The eBay Online Shipping tool gives eBay sellers direct access to Canada Post's shipping services and allows them to create, purchase and print shipping labels through eBay.ca. Canada Post services offered on the eBay Online Shipping tool include:
Contract customers and Solutions for Small Business cardholders
Electronic Shipping Tools (EST)
The EST software is free of charge and can be accessed through the Business segment of the Canada Post website at canadapost.ca/newuser. Customers must register once in the Business segment of the website to access the EST. For technical enquiries, customers can call the Technical Help Line at 1-866-511-0546.
Canada Post Web Services offer shipping solutions that are easy to integrate, customize and use from the Merchants’ website or platform. Benefits in using Canada Post Web Services include:
Online stores and eCommerce site Provide real-time, accurate shipping prices, choice of delivery options and visibility of shipments to the shopper right from your online website.
Product fulfillment Integrate with shipping information to create labels, verify for availability pickup and more, without the need to re-enter information.
Customer support Integrate estimates and tracking capabilities into Customer Relationship Management (CRM) systems so contact centre agents can access information and prices.
Returns management Enable quick and easy generation of labels for product returns and repairs to provide a hassle-free returns experience for shoppers.
In order to help ensure that items arrive at their final destination safely, securely and economically, refer to the specific guide for the type of service being used while keeping in mind the following checklist:
The customer has the responsibility of ensuring that the contents of an item can be shipped under Canadian legislation, including but not limited to the Criminal Code, the Canada Post Corporation Act (including, in particular, the Non-Mailable Matter Regulations), the Tobacco Act, the Transportation of Dangerous Goods Act and Regulations, the IATA (International Air Transport Association) or the ICAO (International Civil Aviation Organization) Dangerous Goods Regulations and all applicable laws.
Canada Post will not deliver offensive articles that contain sexually explicit material, any information relating to bookmakers, pool-setting, betting or wagering or unlawful schemes, or any item related to schemes to defraud the public.
Some items cannot be insured or otherwise covered for loss or damage. These items are sent at the sender’s risk. Refer to the General Terms and Conditions at canadapost.ca/generalterms for information on liability coverage.
Items must be packaged in such a way that the scent or liquid cannot be released from its container as a result of normal postal handling. Common allergen items such as peanuts, sesame seeds, tree nuts (e.g. almonds, walnuts) or eggs are to be packaged properly and labelled to minimize the potential for allergic reactions.
Restrictions change from time to time, therefore the customer must ensure the contents meet all current applicable requirements. For more information on unacceptable items, visit Non-mailable Matter.
Package and wrap the item
Careful preparation and packaging helps ensure safe and secure delivery of items. Customers may visit canadapost.ca/shop to purchase packaging and wrapping materials.
Packing and wrapping methods may vary according to the item to be mailed. For example, fragile, crushable, oddly shaped, sharp, liquid, liquefiable or powder articles require special precautions. The customer is responsible to ensure the item is securely wrapped with sufficient cushioning and reinforcing material as required to prevent loss of or damage to the item, damage to postal equipment or other mail and injury to persons handling the item. Canada Post strongly recommends the use of environmentally friendly packaging only. As a guideline, the customer’s packaging should withstand a drop of approximately one meter in order to prevent potential damage or breakage.
It is important to ensure that there is no confusion about the identity of the contents of packages being mailed. For example, boxes and other types of packaging that have been previously used for restricted items or non-mailable matter must not be reused for mailing other goods unless they are re wrapped in a manner to cover all information that refers to restricted items or non-mailable matter.See Non-mailable Matter for more information.
Table 1: Suggested packaging and wrapping materials
double-faced or corrugated cardboard
glass packaging materials (sealing liquids, powders and liquefiables)
cardboard cartons, metal, papier mâché or wooden boxes
metal tins, glass or metal tubes*
double-faced corrugated cardboard, metal and wooden boxes
screw-on and push-off cover for bottles, tins or tubes
spiral and ring nails or wood screws for boxes or crates
strapping, banding or metal reinforced tape
reinforced tape – acetate fiber, cloth or kraft paper
non-reinforced tape – cellulose, kraft paper or masking tape
Do not use string or any other type of cord.
A surcharge will be applied to mailing tubes that are cylindrical in shape. The surcharge does not apply to items shipped using Priority™ Worldwide, Small Packet™ and Tracked Packet™ services.
The customer must ensure the packaging and wrapping meet all current applicable requirements of the international destination.
The United States, among many countries, have begun the enforcement of the international phytosanitary standard for regulated wood packaging material (WPM) (e.g. crates, boxes, and pieces of wood used as supports or bracing). Most WPM must be either heat treated or fumigated with methyl bromide in accordance with the Guidelines and stamped with an approved international mark certifying that treatment. Visit the International Standards for Phytosanitary Measures website at http://www.ispm15.com/start.htm for complete details.
Suggestions for how to package and wrap items
The following suggestions are examples only and do not guarantee safe delivery of items.
Figure 1: Packaging fragile items (e.g. china)
Wrap each item in tissue paper or newspaper.
Put them into an inner container and put the inner container into a corrugated cardboard outer container.
Surround with cushioning material on the top, bottom and all sides to limit movement and protect the item.
Close the inner container with tape. Put the address and return address on the inner container.
Close the outer container with reinforced tape.
Wrap the outer container in kraft paper. Tape all seams with reinforced tape.
Put the address, return address and the word “FRAGILE” on the top and on one side.
For pictures, including drawings, maps, charts, calendars and other articles that are mailed in a frame, the front and back should be protected with strong, rigid material larger than the frame to minimize chances of breakage. Soft, protective material should be placed between the frame and the rigid material to reduce pressure on the glass. The item must be marked “FRAGILE”.
Figure 2: Packaging perishable items (e.g. fruit)
Place item in papier mâché trays.
Put the trays in a heavy cardboard outer container lined with absorbent slabs.
Enclose the address and return address and seal the container with reinforced tape.
Wrap the outer container in kraft paper. Tape all seams with reinforced tape.
Put the address, return address and the word “PERISHABLE” on the top and on one side.
Figure 3: Packaging crushable items (e.g. art prints, maps)
Place the item between two sheets of kraft paper.
Put the address and the return address on the kraft paper.
Roll around a thick stick and tape the seam.
Insert item in a mailing container and surround with cushioning material to limit movement and protect the item.
Wrap the mailing container in kraft paper and tape all seams.
Put the address, return address and the word “FRAGILE” on the item.
Figure 4: Packaging long items (e.g. umbrellas)
Wrap the item in fiberglass insulation batt and seal it tightly with reinforced tape in several bands.
Place the wrapped item between two pieces of wood and wrap it tightly with reinforced tape. The wood should be longer and wider than the item.
Wrap the item in corrugated cardboard and seal with reinforced tape. Put the address and return address on the cardboard.
Wrap the item in kraft paper and tape all seams with reinforced tape.
Tightly wrap the item in bands of reinforced tape and put the address and return address on the top and one side.
Tightly roll newspaper around the blades and secure with reinforced tape. The newspaper should extend about 100 mm beyond the tip.
Put the address and return address on a slip of paper and tape it to the item.
Place the item in a corrugated cardboard outer container and surround the item with cushioning material to limit movement and protect the item.
Close the container with reinforced tape and wrap it in kraft paper.
Tape all seams and wrap the item tightly with reinforced tape.
Put the address, return address and the words “HANDLE WITH CARE” on the top and one side.
Figure 6: Packaging liquids, liquefiable substances and powders
Tighten the cap of the bottle and cover it in tape.
Put the bottle into a metal inner container and surround with enough sawdust or absorbent material to absorb the liquid if the bottle should break.
Close the metal container and tape the cover seam with reinforced tape. Wrap the container in strong, plastic sheeting.
Tightly seal all seams with reinforced tape. Write the address and return address on a slip of paper and tape it to the plastic sheeting.
Wrap the container in corrugated cardboard and tape all seams with reinforced tape.
Wrap in kraft paper and tape all seams with reinforced tape. Tightly wrap the item with reinforced tape.
Put the address, return address and the words “FRAGILE” and “KEEP FROM HEAT” (if appropriate) on the top and at least one side.
Liquids and liquefiable substances (e.g. cooking oil in a glass bottle) must be placed in strong, leak-proof containers that can resist shocks during processing. The container must be placed in a strong outer container made of wood, metal, heavy cardboard or styrofoam. There must be enough absorbent material between the inner and outer containers to absorb all the liquid should the package break. Liquefiable substances must be marked “KEEP FROM HEAT”. Screw-type covers should have rubber or cork washers. A friction-top cover must be fastened with metal clips or soldered.
Dry colouring powders, for example aniline blue, must be placed in a leak-proof metal box. This box must be placed in a strong metal, wooden or cardboard outer box and have enough absorbent material between the containers to prevent leakage of the contents.
Dry non-colouring powders must be placed in a strong durable leak-proof metal, wood or cardboard container protected to keep from moisture. This inner box must be placed in an outer container made of metal, wood or cardboard.
Fatty substances that do not easily liquefy must be put in a leak-proof bag or box (e.g. plastic) and placed in a strong outer container of wood or metal. If the item easily liquefies, package or wrap the item as a liquid or liquefiable substance.
Latex paint and tubes of artist’s paint must be packaged according to the specifications for liquids. Metal containers with friction lids that mechanically seal the lids, must be fastened with metal rings to prevent accidental removal of the lids during transit. A separate container must be used to ship each four-litre can. Four one-litre cans of latex paint can be shipped in one container but each can must be separated by durable separators.
Film containers must be strong enough to prevent loss or damage to the contents.
Magnetic tapes must be protected from being accidentally erased by wrapping the items in lead foil and marking the item “MAGNETIC TAPE”.
Scented items (including samples) must be sealed to prevent the scent from escaping.
Perfumes and toiletries with an alcohol base are considered dangerous goods (flammable liquids) and are therefore prohibited from the mail stream. SeeNon-mailable Matterfor more information.
Requirements for how to package and wrap specific items
All of the following requirements must be met when packaging eggs:
must be individually wrapped and protected, using enough cushioning material and wrapping to stop the eggs from hitting each other or the outer container
must be enclosed on end in a strong box made of wood, papier mâché or other rigid material
the box must be covered with a tight-fitting lid and marked “EGGS”
eggs can be shipped using the following services: Priority, Xpresspost, Expedited Parcel or Regular Parcel
all items are mailed at the customer’s risk.
Live day-old chicks
All of the following requirements must be met when packaging live day-old chicks:
must be free from disease
may be mailed within Canada, from March 1 to October 31, provided the mailer has entered into an Agreement with Canada Post (regardless of the volume shipped) prior to mailing and has met Canadian Food Inspection Agency regulations including the following:
hatcheries must be registered with the Canadian Food Inspection Agency’s (CFIA) Hatchery Program. A copy of the “Permit to Operate a Hatchery” issued to the customer by the CFIA must be provided for Canada Post’s records in order for the customer to be granted a contract to ship day-old chicks
live day-old chicks can only be shipped if they can be delivered within 36 hours from the time of mailing
chicks must be properly prepared for mailing (i.e., the boxes used by a hatchery for the marketing of chicks must be clean and strong, provide adequate ventilation for the chicks and have new chick box pads).
Canada Post strongly recommends that the customer place a noticeable label on each package stating:
“LIVE DAY-OLD CHICKS. THIS SIDE UP. HANDLE WITH SPECIAL CARE. DO NOT WATER OR FEED IN TRANSIT. DO NOT PLACE IN MAIL BAG OR COVER WITH OTHER MAIL MATTER. DO NOT PLACE NEAR HOT PIPES, STOVES OR RADIATORS. DO NOT EXPOSE TO COLD WINDS OR HOT SUN. PLEASE PROTECT FROM EXTREMES OF HEAT OR COLD. PLEASE DISPATCH AS QUICKLY AS POSSIBLE AND DELIVER TO THE ADDRESSEE PROMPTLY ON ARRIVAL AT OFFICE OF DESTINATION.”
live day-old chicks must be shipped by surface using Expedited Parcel* with the designated article number 8731 on the manual Manifest
live day-old chicks cannot be shipped using the Collect on Delivery (COD) service option
all items are mailed at the customer’s risk.
Live day-old chick shipments cannot be counted towards the customer’s total volume for their Parcel Agreement commitment. These particular shipments are considered an independent offering and are subject to their own volume commitments and prices.
Visit the Canadian Food Inspection Agency’s website at inspection.gc.ca for additional information.
Liquid and dry patient specimens (human or animal)
Liquid and Dry Patient Specimens are mailable through the Priority™, Xpresspost™, Expedited Parcel™, Regular Parcel™, Lettermail™ and Business Reply Mail™ services.
Customers must apply the following directives when designing their package:
Patient specimens (human or animal) that have a minimal likelihood of containing infectious pathogens must be packaged appropriately to further minimize the risk of exposure [see International Air Transport Association (IATA) rules outlined in the IATA guide for packaging requirements]. Specimens being tested for contagious pathogen such as HIV or the flu virus are unacceptable. Specimens that are being tested for Cancer cells or something similar are acceptable. Exempt human or animal specimens must be packaged and marked according to the following:
a leak-proof primary receptacle
a leak-proof secondary packaging; and
an outer packaging of adequate strength for its capacity, mass and intended use, and with at least one surface having minimum dimensions of 100 mm x 100 mm.
For liquids, absorbent material in sufficient quantity to absorb the entire contents must be placed between the primary receptacle and the secondary packaging so that, during transport, any release or leak of a liquid substance will not reach the outer packaging and will not compromise the integrity of the cushioning material. When multiple fragile primary receptacles are placed in a single secondary packaging, they must be either individually wrapped or separated to prevent contact between them.
The item must be marked “EXEMPT HUMAN SPECIMEN” or “EXEMPT ANIMAL SPECIMEN”, as appropriate.
If the customer wishes to determine whether their envelope/packaging meets Canada Post’s shipping guidelines, they may submit a sample of the packaging to the following address for testing:
CANADA POST MAIL STANDARDS AND TESTING NATIONAL EQUIPMENT ENGINEERING 2701 RIVERSIDE DR SUITE N0625 OTTAWA ON K1A 0B1
Biological specimens that are infectious or contain pathogen cannot be mailed under any circumstances.
Live small cold-blooded non-poisonous animal specimens
All of the following requirements must be met when packaging live small cold-blooded non-poisonous animal specimens:
must be free from disease
must be mailed via Expedited Parcel or Regular Parcel services and shipped between April 1 and October 31
all items are mailed at the customer’s risk; no coverage for loss or damages is available for this type of mail
all shipments must be clearly identified with the notation “LIVE SMALL COLD-BLOODED NON-POISONOUS ANIMAL SPECIMEN”
must be dropped off at a Canada Post facility
must only be mailed if the expected delivery time is within 3 consecutive business days (excludes weekends and statutory holidays)
must be less than 25 cm in size
must not require food, water or attention during handling in the mail
must not emit obnoxious odours (examples of accepted creatures are: worms, frogs, salamanders, lizards, snails and tadpoles)
Snakes, turtles, baby alligators and caimans are not acceptable, nor any warm-blooded animals.
honey bees (colonies) can only be shipped between March 1st and October 31st by surface using the Regular Parcel service or Expedited Parcel service.
Queen bees and their attendants
queen bees and their attendants (maximum of eight) can only be shipped between April 1st and October 31st by air or surface using the Priority™ service
the contents must be easily identifiable on the container (label with “QUEEN BEES AND ATTENDANTS”)
no honey is permitted to travel in the container with the queen bee and her attendants.
Human and animal cremated remains are permitted to be mailed provided:
They are shipped using a trackable parcel service.
Destination and return address information is correct and complete.
They are packed in a sealed container (urn or otherwise) and placed inside a durable sift-proof outer container. Breakable inner receptacles must be protected with adequate packing material.
They are accompanied by a certificate of cremation issued by the appropriate authority which must be enclosed in a plastic envelope and attached securely to the top of the parcel.
Prohibitions or restrictions may apply when shipping internationally. Customers are responsible for ensuring their mail item is acceptable in the destination country. Please refer to the to International Destination Listing for further details.
As a general rule, most batteries such as AA, AAA, C and D used in consumer electronic products can be accepted for shipping. ALL SHIPMENTS OF BATTERIES MUST COMPLY WITH THE FOLLOWING:
Battery and cell terminals must always be protected to prevent short circuit. Customers can do this by covering the terminals with an insulating material (e.g., by using electrical tape or enclosing each battery separately in a plastic bag) or by shipping in original manufacturer packaging.
The contents must be shipped in strong outer packaging which can withstand normal conditions of transport.
Batteries MUST NOT be damaged, defective or recalled, or transported for the purposes of recycling or disposal.
Batteries/equipment must be equipped with an effective means of preventing accidental activation.
Equipment must be packaged in a way to prevent movement of the cells/batteries and avoid breakage under normal conditions of transport/handling.
Additional requirements apply to lithium batteries.
For the most part, lithium cells and batteries used to power electronics such as music storage devices, cameras, cellular devices and laptops would meet the required conditions. However, batteries, such as electric bicycle batteries and wheelchair batteries, are NOT acceptable.
A Customs Declaration form must be fully completed and the content of the package must be properly declared (US & International only).
Lithium batteries alone or those packed with (not installed in) equipment, or installed in equipment (more than 4 cells or 2 batteries) are only accepted on domestic ground transport. These are not acceptable for transport in the air or for any destination outside of Canada.**
Table 2: Acceptance Requirements
Domestic Parcels Air
Domestic Parcels Surface
Installed in Equipment - (Maximum of 4 cells or 2 batteries - No Lithium Battery Handling Label).
Installed in Equipment - (More than 4 cells or 2 batteries - Lithium Battery Handling Label Required - Figure 7).*
Specific to contract customers. Arrangements can be made for domestic air parcels. Please contact your sales representative or call Customer Service at 1-888-550-6333 for more details.
Figure 7: Lithium Battery
Lithium Battery Handling Label
A single encased unit consisting of one positive and one negative electrode that exhibits a voltage differential across the two terminals (such as an AA battery).
A lithium battery is one or more cells electrically connected (such as a laptop battery).
Address the item
To avoid unnecessary delays in delivery of your mail items, follow these addressing guidelines:
the address should ideally be printed in uppercase
Postal CodesOM should be printed in upper case with the first three elements separated from the last three by one space. Do not use hyphens. If the Postal Code is not formatted in this manner, the mail may be delayed
the municipality, province or territory and Postal Code should always appear on the same line, and it should be the last line within a domestic address block. There should be one space between the municipality and the province or territory, and two spaces between the province or territory and the Postal Code. If this line in the address block becomes too long, the Postal Code may be placed on the last line by itself
characters in the address block should not be underlined
punctuation should not be used unless it is part of a proper name, such as in “ST. JOHNS’s” Accents are not considered to be punctuation and may be used
the # symbol or the French equivalent no should never be used as part of the address
the return address should be formatted in the same fashion as the destination address, however it cannot be printed in a larger font and must be clearly separated from the destination address. Acceptable locations include the top-left corner or on the back of the item along the top.
The following format applies to all addresses whether they are written directly on the packaged item or written on a label affixed to the item.
JOHN JONES MARKETING DEPT 10-123 MAIN ST NW MONTRÉAL QC H3Z 2Y7
The base price1 for shipping an item is set out on Canada Post price sheets available to the customer. These price sheets show the base price according to the item's Actual Weight (AW) and a corresponding Volumetric Equivalent of Actual Weight (VE). See " How to calculate the Volumetric Equivalent of Actual Weight" in this section.
While the lowest base price for most services corresponds to the lowest actual weight or volumetric equivalent of actual weight of 0.750, some exceptions may apply; and where the greater of actual weight and volumetric equivalent of actual weight exceeds 0.750, base price will in all cases be determined by rounding the actual weight and volumetric equivalent of actual weight to the nearest 0.500.
It is the customer's obligation to declare an item's actual weight on the shipment order or manifest at the time of shipping. The customer may also declare the item's dimensions or its volumetric equivalent of actual weight. It is the customer's sole responsibility to ensure its declarations are accurate.
Canada Post reserves the right, at its sole discretion, to re-weigh and/or measure the dimensions and calculate the volumetric equivalent of actual weight of any item. When auditing the customer's declaration, Canada Post uses only measuring devices approved for use in trade by Measurement Canada.
Determining your Base Price and Total Shipping Charges
Canada Post determines the base price, within the prescribed weight and size limits of the specific product offering, of the greater of an item's actual weight or its volumetric equivalent of actual weight.
The base price for an item, along with charges for options selected, applicable surcharges, additional fees and taxes, comprise the total shipping charges for the item and will appear on the customer's invoice or receipt.
The invoice or receipt will set out price adjustments for all items where Canada Post charges the base price on an actual weight or on a volumetric equivalent of actual weight, other than as declared by the customer.
Where the customer makes no declaration or if its declaration is for whatever reason unusable or unavailable, Canada Post charges for a default weight of 5 kg (11 lbs).
Customers that do not complete and submit all the documents necessary for the service, when required, or if the documents submitted are not accurate, the items contained in those shipments may, at the discretion of Canada Post:
be returned to the sender at the customer's expense, to be made compliant by the customer, where possible;
be processed and charged at the next or most appropriate product or service category, where available;
be subject to a surcharge; or
be refused for mailing.
How to calculate the Volumetric Equivalent of Actual Weight (VE)
The volumetric equivalent of actual weight of an item is the item's volume divided by a density factor.
Volume ÷ Density Factor = Volumetric Equivalent Actual Weight (VE).
Volume is calculated by multiplying the item's length x width x height measured where the dimensions are greatest (as if the item fit into a box with six sides.)
A density factor of 6,000 (when measuring in cm) or 166 (when measuring in inches) is applicable to items shipped using Expedited Parcel or Regular Parcel. For Priority, Xpresspost, and all U.S. and International services (excluding Tracked Packet and Small Packet), use a density factor of 5,000 (when measuring in cm) or 139 (when measuring in inches). Using these density factors reflects Canada Post's experience that an item of these densities will weigh approximately one kilogram.
An item measuring 100 cm x 60 cm x 20 cm with an actual weight of 8 kg. Based on the parcel's dimensions, its volume is 120,000 cubic centimetres. If it were shipped using Xpresspost service, a density factor of 5,000 would apply resulting in a volumetric equivalent of actual weight of 24.0.
Because the volumetric equivalent of actual weight of 24 is greater than the actual weight of 8 kg, the correct shipping charge is based on volumetric equivalent of 24.
An item measuring 100 cm x 60 cm x 20 cm with an actual weight of 26 kg. Based on the parcel's dimensions, its volume is 120,000 cubic centimetres. If it were shipped using Regular Parcel service, a density factor of 6,000 would apply resulting in a volumetric equivalent of actual weight of 20.0.
Because the actual weight is greater than the volumetric equivalent of actual weight, the correct shipping charge is based on actual weight of 26 kg.
Volumetric equivalent of actual weight is not a unit of measure or a mass or a volume. It is a tool developed from long industry experience of typical parcel densities that allows more accurate pricing of an item given its weight and the space it occupies in a truck or an airplane.
Prepare the documentation
Proper shipping labels must be applied to the item and completed order documentation (i.e. Manifest, Bill of Lading) must accompany the item. All shipping labels should be produced according to Canada Post’s manufacturing specifications and should be compliant at all times. These specifications exist to ensure that barcodes can be scanned and that items can be processed using our mechanized sorting equipment.
The shipping label must be visible and affixed flat and wrinkle-free to the largest side of the item; it must not wrap around the edges of the item or be applied in any manner that makes it difficult to scan the barcode. For more examples, visit canadapost.ca/shippinglabels
Avoid placing the label over a seam or box closure
Do not cover the label with strapping or reflective material such as tape
For prepaid products specifically, ensure labels are applied straight, flat and wrinkle-free within the area indicated at on the back of the envelope
Labels for cylindrical tubes must be affixed lengthwise so that the sides of the barcode point towards the ends of the tube in order to facilitate barcode scanning. The delivery guarantee does not apply to cylindrical mailing tubes. The use of triangular or rectangular mailing tubes is highly recommended.
Barcoded shipping labels
Customers using Ship-in-a-click™ can print their own shipping label. Otherwise customers must bring their items to the post office to obtain a barcoded shipping label.
Affix the address shipping label to the item, ensuring that all the following requirements are met:
the label must be affixed flat to the largest side of the item so as to ensure the barcode can be easily scanned
the label must not be covered with reflective material such as tape and must not be folded over an edge of the parcel
the label and if applicable other shipping documentation can be inserted into a plastic pouch (labelope) for protection purposes
the barcode must be of good quality so that it can be read by postal equipment.
Labelopes can be obtained by contacting Customer Service 1-888-550-6333.
A Business Reply Mail address must not be used for Parcel services.
Only Canada Post approved barcoded shipping labels are acceptable for Parcel shipments. Approved barcoded labels can be ordered through the online Business Centre at canadapost.ca/obc or by calling Customer Service at 1-888-550-6333.
Order (Bill of Lading)
Orders (Bills of Lading) are available only with overprinted customer information by calling Customer Service at 1-888-550-6333. When using a domestic Bill of Lading, it is not necessary to use a Manifest or a shipping label, as a shipping label and Bill of Lading are one and the same.
When paying by postage meter impression, affix the postage meter impression to the back of the Data Entry copy. On the front of the Order (Bill of Lading), check off the Paid by Meter box and enter the total meter amount.
Additional documentation for contract customers and Solutions for Small Business cardholders.
Customers must prepare an Order (Manifest or Bill of Lading), except when using EST online version [see Order (Bill of Lading)]. Shipping information can be created and transmitted using EST (see Electronic Shipping Tools (EST) for more information). The customer number and the agreement number are required on all Orders (Manifests or Bills of Lading). For prepaid products, a Manifest is not required unless the quantity shipped is to be considered for the customer’s scheduled pickup weekly volume, or if additional options are selected.
Customers may prepare an Order electronically, using EST, an approved shipping system developed by a third-party or one that is developed by a customer or manually using a hard copy Order (Manifest or Bill of Lading) provided by Canada Post. Customers who electronically submit a Manifest and apply a Canada Post readable barcode to their mail items can benefit from a discount. Also, items (other than Priority™) processed with the online version of EST only, may be deposited into a street letter box if they fit. The shipping label generated by the online version of EST acts as the Manifest and will indicate “NO MANIFEST REQUIRED”. Therefore these shipping labels allow for street letter box deposit for specific products.
Two printed copies of the Order (Manifest) prepared electronically, or the original of a manually prepared Order (Manifest or Bill of Lading), must be provided with every parcel order at the time of induction (pickup or deposit) to an authorized Canada Post representative at a postal facility approved by Canada Post or to an authorized Canada Post driver for customers who have scheduled pickup. All items on an Order form are subject to weight, volumetric equivalent of actual weight, quantity, product type and service option verification by Canada Post and will be adjusted as necessary. Mailings will only be accepted once proper documentation is completed and provided.
Order (Bulk Manifest) The Bulk Manifest (33-086-565) can be used for:
prepaid products with options
U.S.A. and International items.
For prepaid products, enter the total quantity shipped in box J of the Bulk Manifest.
Bulk Manifestcannot be used for COD items.
When paying by postage meter impression, affix the postage meter impression to the back of the Data Processing copy. On the front of the Bulk Manifest, check off the Paid by Meter box and enter customer’s meter serial number.
All mail containing merchandise destined for outside of Canada must have a Customs Declaration form (see Section 1.1.1 of Customs Requirements. The Customs Declaration forms part of the Canada Post shipping label and also includes the address and sender names and addresses.
Pay for the Item
The methods of payment are indicated by the service used. Refer to the appropriate service.