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Key Service™

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Last updated: 2014-01-13

IMPORTANT UPDATES
Last Updated Date
Description
Location
January 13, 2014
Introduced new service name: Change of Address (Mail Forwarding) service to Mail Forwarding service.
May 26, 2013
Introduced new service name: Change of Address (Mail Forwarding) for Moves and Change of Address (Mail Forwarding) for Temporary Relocation.
January 14, 2013
Removed bag services from « Delivery of Keys ».

1

What Is Key Service?

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Hotel, motel, car keys and access plastic cards with mailing addresses may be posted for delivery in Canada without any postage. The addressee, not the sender, pays the appropriate price.

2

Size and Weight

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Each Key Service item must meet the size and weight specifications shown in Table 1.

NOTE 1:
The metric unit is the official measure. Imperial equivalents are provided for reference and convenience only.
2:
The longest dimension is the “length”, the second longest is the “width”.
Table 1: Key Service size and weight
Category
Length
Width
Thickness
Weight
Key Service
min.
140 mm
(5.6 in)
90 mm
(3.6 in)
0.18 mm
(0.007 in)
 
max.
380 mm
(14.9 in)
270 mm
(10.6 in)
20 mm
(0.8 in)
500 g
(17.6 oz)

3

Pricing Information

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To obtain information on pricing:

4

Payment Options

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Table 2 indicates the methods of payment that are acceptable for Key Service. Some restrictions or conditions may apply.

Table 2: Key Service payment options
Commercial Customer
  • account
  • cash
  • business cheque
  • credit card (where available)
  • debit card (where available)
  • money order

For more information, see Paying For Your Mailing.

5

Delivery Standards at a Glance

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There are no delivery standards for the Key Service.

6

Features

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A feature is something that is provided as part of the basic service. The available feature is described below.

6.1

Mail Forwarding

Key Service items will be forwarded at no charge where the addressee has a Mail Forwarding request on file.

Keys can be dropped without cover at any postal facility or in any mail receptacle. The Key Service is available for domestic service only.

Keys without a return address, but for which an addressee is known, must be wrapped such that it prevents:

  • loss or damage to the item, postal equipment or other mail
  • entrapment of other mail
  • injury to staff handling the item.

7

Options

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No options are offered with this service.

8

Addressing

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The outer cover should have a complete address and Postal Code for both the sender and addressee. The words “KEY SERVICE” should appear in the upper right-hand corner.

Return addresses must be legible, complete and include the correct Postal Code. See Addressing Guidelines for more information.

9

Deposit of Keys

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The customer can deposit key items at any one of the following locations:

  • at a post office
  • in a street letter box.

10

Delivery of Keys

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Keys can be delivered to the following locations:

  • to the door
  • to a group mailbox
  • to a community mailbox
  • to a rural mailbox
  • to a post office box
  • via general delivery
  • via a container.



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