any other mail that the sender chooses to post at the Lettermail price and which meets the regulatory requirements.
Lettermail falls into two categories:
Standard – mail that meets the size and weight requirements detailed in Table 1.
Other (Non-standard and Oversize) – mail that does not qualify as Standard Mail and which does not exceed the maximum size and weight requirements detailed in Table 1.
Lettermail with a postal indicia and tendered with an Order (Statement of Mailing) is subject to the terms and conditions outlined in the General Terms and Conditions. See in particular the section entitled “Entire Agreement”.
The following items cannot be mailed as Standard Lettermail:
anything that may soil or harm other mail, postal equipment, or can cause injuries to persons handling them.
The above items may only be mailed as Other (Non-standard and Oversize) and the applicable price shall be charged.
Coins can be accepted as Standard Lettermail provided they are properly enclosed (see the applicable Postal Standards).
In order to qualify for Standard mail prices, place punched or perforated cards, or self-mailers with a pin-feed hold strip in sealed envelopes.
Staples are not permitted on the outside of a Standard item.
Enclosures are acceptable as long as they are securely wrapped to prevent loss of or damage to the items, damage to postal equipment or the other mail and injury to persons handling them.
A Business Reply Mail item may be enclosed in Lettermail provided the customer has signed the appropriate Agreement with Canada Post.
Repositionable Notes (RPN) – repositionable notes is an option that allows mailers to affix an adhesive note to the outside of a Lettermail item (excluding polybags). Visit canadapost.ca/postalstandards for additional information on the requirements and placement of repositionable notes.
Size and Weight
Each Lettermail item must meet the size and weight specifications.
The metric unit is the official measure. Imperial equivalents are provided for reference and convenience only.
The longest dimension is the “length”, the second longest is the “width”.
Aspect ratio is the relationship between the length and the width. Recommended by Canada Post.
A self-mailer is an article other than a card, postcard, magazine or catalogue that does not have an outer cover, wrapping or envelope in addition to the paper or material on which the communication is written.
Standard items that exceed any one of the maximum dimensions become a Non-standard item. Standard Lettermail cards and self-mailers must be rectangular in shape. Cards and self-mailers that do not meet this ratio (e.g. square items) or square envelopes outside the allowable square dimensions are subject to Other Lettermail prices.
Any item that exceeds the maximum size or weight of Oversize Lettermail no longer qualifies as Lettermail and may qualify for one of the Parcel Services.
Standard size Lettermail envelopes and self-mailers must be fully sealed on all sides. Customers mailing unsealed envelopes or brochures, fanfolds or newsletters not enclosed in envelopes, are subject to a surcharge.
When supported by two level supports located no more than 10 mm from the left and right edges, Standard Lettermail may not sag more than 22 mm in the middle.
On an item of Standard Lettermail, graphics or other printing shall not be located in the following zones:
all the areas to the right of the address block
all the areas below the address block
19 mm high by 105 mm long, measured from the right edge along the bottom
Delivery standards for items deposited at Canada Post Receipt Verification Unit (RVU) sites are subject to cut-off times. Mail deposited after the cut-off time is considered as being deposited on the next business day. Visit canadapost.ca/ilmsupportdocuments for current cut-off information for each RVU site.
For a list of FSAs for Major Urban Centres and Non-Major Urban Centres, visit Delivery Standards of the Canada Postal Guide under Section 4 “Parcel Services Domestic” Table 11.
A feature is something that is provided as part of the basic service. The available features are described below.
Lettermail items that cannot be delivered as originally addressed will be forwarded to the addressee while there is a Mail Forwarding request in effect.
Return to Sender
For Lettermail items that are undeliverable, or for which no Mail Forwarding request is in effect, these will be returned to the sender if a Canadian return address appears on the outside of the item. When the return address is on the inside of the item, it will be returned to the customer for a fee.
An option is a service enhancement which is not included automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.
Registered Mail secures the signature of the addressee (or representative) and provides the sender with a proof of mailing, a copy of the signature and the date upon delivery of the item.
Barcoded shipping labels allow Registered Mail items to be tracked. Delivery information is available, usually by noon on the business day following delivery, on Canada Post’s website, by contacting Customer Service at 1-888-550-6333, the EST or the Electronics Data Interchange, where links exist. Some exceptions apply in smaller centres.
Registered Mail offers Signature Copy, Delivery Confirmation and Coverage for loss or damage. For detailed information, see Registered Mail™ (Domestic).
Forward Under Cover
Letters forwarded under cover to a postmaster with a request for reposting must be endorsed “POSTED AT _______ UNDER COVER TO THE POSTMASTER AT ___________”. Items containing Lettermail prepaid by postage stamps that are sent under cover to the postmaster must bear the words “POSTMASTER, PLEASE OPEN FOR CANCELLATION AND PROCESSING” and are processed in the usual manner. The item containing the Lettermail must have the correct postage.
Do Not Forward
Do Not Forward is an option whereby a Lettermail item, which cannot be delivered as addressed because the addressee has filed a Mail Forwarding request with Canada Post, shall be returned to the sender and not forwarded to the addressee.
Do Not Forward is:
subject to the Do Not Forward fee as specified in the Lettermail Price Sheet posted at canadapost.ca/prices. This fee will be applied to every item in the mailing that is endorsed with the Do Not Forward option regardless of the number of actual returned items.
available for Lettermail Customers using Electronic Shipping Tools or the Online version of EST to create an electronic Order (Statement of Mailing).
Lettermail Customers wishing to use the Do Not Forward option must:
Use Electronic Shipping Tools 2.0 or the Online version of EST to add the Do Not Forward option to an Order (Statement of Mailing), and
Apply the Do Not Forward endorsement (see Figure 1) to the front of each mail item (placed to the left and above the destination address, or in the upper left-hand corner below the return address). The Do Not Forward endorsement can be downloaded from canadapost.ca/indicia.
Do Not Forward mailings may be combined on the same Order (Statement of Mailing) as other mailings; however, Do Not Forward items must be placed in separate containers from other mailings on the Order.
The dimensions of the Do Not Forward endorsement should be 59 mm x 13 mm. It is the customer’s obligation to obtain Canada Post approval prior to altering.
Lettermail must be securely wrapped to prevent loss of or damage to the item, damage to postal equipment or other mail and injury to persons handling the item.
Standard and Oversize Lettermail tendered with an Order (Statement of Mailing) must be containerized as set out in the Machineable Mail Preparation and Presortation Guide. Visit the Machineable Mail Preparation and Presortation Guide at canadapost.ca/mailpreparation for instructions.
Deposit of Lettermail
Postage for Lettermail can be purchased at any post office. If sufficient postage (stamp or meter impression) is affixed to the item, it may be deposited in a street letter box, at any post office, in a Community Mailbox (CMB) or at a deposit location. Items with a postal indicia cannot be dropped into a street letter box or a Community Mailbox (CMB) and must be dropped off at a post office or a deposit location (see section 12.1).
Items deposited after the last collection time specified on the street letter box or after the Canada Post-approved postal facility cut-off times, are considered as being deposited on the next business day. Visit canadapost.ca/cutofftimes for the list of facility cut-off times.
Deposit location types
We have assessed the capabilities of our deposit locations to ensure they are properly equipped and capable of handling your mail efficiently and on time. The type of mail and the volume which can be accepted in each of these facilities have been defined into the following Deposit Location Types:
Receipt Verification Units (RVUs) accept all volumes.
Commercial Deposit Centres (CDCs) are facilities that are equipped to accept, verify, and process commercial mailings with the exception of Incentive Lettermail and Machineable Publications Mail (customers will be referred to the nearest RVU). Commercial mailings deposited at a CDC will continue to be processed at a Canada Post mail processing plant. These deposit locations can accept up to the equivalent of 2 shipping units (monotainers/pallets) CDC Level 1, 3 shipping units (monotainers/pallets) CDC Level 2 or 7 shipping units (monotainers/pallets) CDC Level 3 – of commercial mail per day per customer (customers exceeding these volumes will be referred to the nearest RVU).
Corporate Post Offices accept all commercial products except Incentive Lettermail and Machineable Publications Mail. These deposit locations can accept up to the equivalent of five containers (Corporate Post Office Level 1) or 12 containers (Corporate Post Office Level 2) – of commercial mail per day per customer (customers exceeding these volumes will be referred to the nearest CDC or RVU).
Delivery Facilities (i.e. not designated as Commercial Deposit Centres) will not accept commercial mailings of any kind, except Unaddressed Admail for local delivery (up to a maximum of full coverage for that delivery facility).
The following table lists the different location types and maximum volume each location is designed to handle. A full list of deposit locations across Canada can be found at canadapost.ca/depositlocations.
Table 5: Maximum volume acceptable per day, by deposit location type for Lettermail