Parcel Services Shipping to the U.S.A. and to International Destinations
Parcel Services Shipping to the U.S.A. and to International Destinations is for documents, packets and parcels and are subject to the size and weight restrictions (Section 3).
Canada Post’s Parcel Services are also available with an Agreement. Contract customers must consult their Parcel Services Customer Guide to obtain detailed information. Contract customers may also visit canadapost.ca/postalservices under Parcel Services for a list of support documents or call a Commercial Service Network Representative at 1-800-277-4799 for general information.
Prepaid products are available for Xpresspost – USA and Xpresspost – International services. Prepaid products are flat-priced, postage-included envelopes and labels, which are purchased in advance and used as required.
Any item is considered unacceptable if:
The customer has the responsibility of ensuring that the contents meet all current applicable requirements and the item(s) can be shipped under Canadian legislation, including but not limited to the: Prohibitions or restrictions on the acceptance of certain articles for mailing may apply (refer to Non-mailable Matter, International Destination Listing, and Customs Requirements of the Canada Postal Guide).
Each item must meet the size and weight specifications.
For the maximum weight accepted by each country, refer to the “International Destination Listing” or “International Shipping Chart” in the Postal Services Information section of the Canada Post website. If the dimensions and weight of any returned parcel cannot be determined, Canada Post reserves the right to charge based on a default weight of 1 kg for Domestic Parcel Services and 750 g for prepaid envelopes and labels. For an odd-shaped non-rectangular item, measurements are taken at the widest points. Weight and measurement are governed by the Weights and Measures Act and Regulations and its Terms and Conditions. Visit www.mc.ic.gc.ca for details. An item is considered out of spec if it exceeds our maximum size or weight specifications (see Table 1 and Table 2). A surcharge will be applied to an out of spec item that comes into the possession of Canada Post. At any point in time, the item may be refused or returned to the shipper. The item may be delivered at the sole discretion of Canada Post and additional fees may be applied.
To obtain information on pricing*:
Acceptable proofs of payment and methods of payment for consumers and Solutions for Small Business customers. Some restrictions or conditions may apply. For more information, see Paying For Your Mailing.
An overview of the Parcel Services Shipping to the U.S.A. and to International Destinations: Delivery standards excludes the day of mailing, weekends and statutory holidays. Weekends and statutory holiday deposits are considered deposited on the following business day. These delivery standards are subject to change without notice. On-time delivery guarantee is based on the service provided from the time of pickup or acceptance of the item by Canada Post to the time the delivery was first attempted.
For more information, visit Section 5 Parcel Services of Delivery Standards of the Canada Postal Guide.
Canada Post Priority Worldwide On-time Money-Back Guarantee on shipments to specific destinations only. Delivery standards and the list of guaranteed destinations are only available on the Canada Post website
A feature is provided automatically as part of the basic service. For certain features, there may be a fee. An option is a service enhancement that is not included automatically as part of the basic service. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Options may be selected when using Canada Post’s Electronic Shipping Tools (EST), Snap Ship (Priority Worldwide is not available in Snap Ship) or by affixing an additional label or sticker on the shipping label. Most options are available for an additional fee. For a full definition of any of the Features and Options listed, see section 7.1.
Canada Post offers replacement service or credit equivalent to the shipping charges, if the sender’s shipment is not delivered on time, as measured against the published delivery standards, in accordance with the Terms and Conditions. See the applicable Terms and Conditions at canadapost.ca/generalterms for more information.
Tracking Events and Services
Canada Post has deployed systems and capabilities throughout the delivery network to scan barcodes and track items at various stages:
Tracking of items by a postal administration or designated operator is available:
By email - Delivery Updates is a free option that allows customers to receive email notifications of item-tracking events as they occur. This option is available to all customers creating parcel Orders with Canada Post’s Electronic Shipping Tools (EST), Snap Ship or if “Track” is used at canadapost.ca. The customer may enter a total of four email addresses per shipment. Delivery Updates tracking-event types include:
Online - Canada Post commits to providing a delivery scan event for every barcoded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery and no later than noon the next business day following delivery at canadapost.ca/track. By phone - Through an automated phone response system by calling 1-866-607-6301.
Items will be delivered to a post office box in a country where this type of delivery is available. The On-time Delivery Guarantee or the Money-Back Guarantee does not apply to items addressed to a post office box.
Coverage Option
Up to $100CDN is included in the fee (excluding Small Packet). The declared value of the item must be entered on the shipping label and other documentation if applicable. Coverage is not available for prepaid envelopes (excluding Xpresspost - USA prepaid envelopes), documents or for shipments containing food products. Exceptions and conditions apply. See Limitation of Liability and Guarantee at canadapost.ca/generalterms for more information.
Additional Liability Coverage is available up to $1,000CDN for shipments (not available for prepaid envelopes), for a fee. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Certain exceptions apply. The covered value of the item must be declared on the shipping documentation. See General Terms and Conditions for more information.
Signature
Signature ensures that a personal hand-off of the item occurs at delivery and provides proof of this activity. The name of the signatory can be obtained by contacting Customer Service at canadapost.ca/support (exceptions may apply in some areas). Signature is automatically included in the service at no additional charge and is provided when available for Priority Worldwide, Xpresspost – USA (including Prepaid Envelopes) and Xpresspost – International Prepaid Envelopes. Signature is available for a fee for Xpresspost – International items to specific destinations, when chosen at the time of shipping. Pickup Services
Scheduled Pickup is available to Solutions for Small Business cardholders using a credit card as the method of payment for parcel services. Scheduled Pickup service is suited to more frequent shippers that require pickup service on three or more days per week per location. Scheduled Pickup is available on business days and may be arranged at a mutually agreed time, ensuring efficient deposit of your parcels into Canada Post’s delivery network. Scheduled Pickup fees are based on the customer’s total annual parcel shipping purchases per pickup location. A flat weekly fee makes it easier to plan and budget, particularly if shipment volumes fluctuate from week to week. There are two Scheduled Pickup fee levels:
Canada Post will review each customer’s parcel purchases annually per pickup location to determine the customer’s pickup service availability and associated fees. Shipping purchases of U.S.A. and international Parcel Services can be consolidated with shipping purchases of Canadian parcel services to determine the customer’s weekly fee.
On-Demand Pickup services are available to Solutions for Small Business cardholders (paying by credit card). There is no minimum volume requirement when arranging a Canada Post On-Demand Pickup. A pickup fee per stop will apply. Pickups can be arranged up to five business days in advance or on the same business day, provided the request is made before the local call-in cut-off time.
Third-Party On-Demand Pickup service is available to Solutions for Small Business cardholders (paying by credit card). Third-Party On-Demand Pickup allows customers to authorize a Canada Post pickup at a third party location or alternate address. Customers can arrange for the additional pickup locations themselves or provide their seven-digit Canada Post customer number to their third-party, authorizing the third-party to arrange for On-Demand Pickup service.
Returns
Items that cannot be delivered will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. The return of an item is dependent upon the regulations for return of mail in the specific destination. Items are returned to the sender when:
The customer is responsible for the Return to Sender service fee regardless of the reason for the return. Returned items refused by the customer (shipper in Canada) are treated as undeliverable and disposed of or recycled pursuant to Canada Post’s policy on undeliverable items at the customer’s expense (i.e., disposal, shipping and all other applicable charges). Customs Clearance
Postal presentation and handling is available for U.S.A. and international services, except the Priority Worldwide service. Canada Post tenders the shipped item to the receiving country’s designated postal operator. The receiving postal administration or designated operator presents the item for clearance and assessment of duties and taxes. Customers may visit canadapost.ca/customs to enter complete customs and package content information. The Customs form will generate a barcode that can be printed or sent to any mobile device. The barcode will be scanned at the post office to facilitate depositing the item at a post office. Customers using the Canada Post's Electronic Shipping Tools (EST), Snap Ship, a third-party shipping system or a custom developed shipping system are required to input mandatory customs and item content information in order to process a shipment. Failure to do so may result in the item being returned to the sender for proper completion or could result in delays, non-delivery, voided delivery guarantees, if applicable, fines and/or customs seizure at the international destination.
Commercial Clearance is applicable to Priority Worldwide service only. A customs broker is used when items are shipped using Priority Worldwide service. An electronic file containing details on the contents of each item is sent to the customs broker. The customs broker presents the items and the content information to customs officials of the destination country for clearance and assessment of duties and taxes. In either case, customs officials decide which items require inspection and whether they meet applicable requirements. Any taxes, duties and processing fees are payable by the receiver.
Every item must have the following:
All items must have the declared value indicated in the Customs Declaration portion of the shipping label.
With the exception of those markings required by Canada Post for the mailing of an item no other indicia or markings may appear on the item unless they are approved by Canada Post. Application of the Canada Post authorized indicia and other markings must comply with the requirements as set out in the Postal Services Information section of the Canada Post website.
All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items that are improperly packaged, or labelled, are missing or showing illegible customs or item content information on the shipping label, are misdeclared or that lack proper documentation may be subject to delay or may be refused and returned to the sender at the customer’s expense. The customer may be required to pick up the item if shipping could damage the item further. Oversize and unpackaged items (i.e. pails, tires, etc.) are available for shipping by customers who must pay a surcharge.
The address information on the shipping label must be complete as specified in the “Addressing Guidelines” of the Canada Postal Guide. The address information must be legible and completed correctly, including but not limited to the recipient name and/or recipient company name and recipient telephone number. If any addressing deficiency causes a delay in delivery of an item, the service guarantee will not apply.
The address information on the Priority Worldwide shipping label must have all fields completed in English or have an English translation. Postal CodeOM is mandatory for all countries that have a Postal CodeOM system. Addressing the item to a PO Box is acceptable to certain destinations (see the “International Shipping Chart”), however the shipment will be held at the FedEx location nearest the destination and the recipient will be contacted for pickup. If the recipient cannot be contacted or does not pick up the item, it will be returned at the sender’s expense. A recipient phone number is mandatory on all shipments. Shipments not properly addressed or that do not have a valid sender and recipient telephone number are excluded from the On-time Money-Back Guarantee.
For a list of selected destinations, whether it is acceptable to address the item to a PO Box and where Signature is available, see the “International Shipping Chart”.
For a list of selected destinations, see the “International Shipping Chart”.
Canada Post provides the following options for the deposit of items:
All items will be delivered in accordance with the procedures of the destination.
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