Undeliverable Mail is mail that, for any cause, cannot be delivered to the addressee.
When is mail considered undeliverable?
Mail is considered undeliverable if:
it does not display a complete and valid address
it is addressed to a non-existent address
the addressee has moved without providing a Mail Forwarding request or the request has expired
it is refused by the addressee
it is refused by the addressee, bears a return address, and is refused by the sender
the addressee refuses to pay postage due charges
it is prohibited by law
it is an item found loose in the mail
it is an empty wrapper or carton.
Contract customers must consult their Customer Guide at canadapost.ca/customerguides to obtain detailed information on when mail will be treated as undeliverable for a particular service.
What happens to undeliverable mail?
Each item will be opened and if it is determined that the item:
has no obvious value, it will be destroyed
contains merchandise with value and a forwarding address can be found, the item will be priced as required and forwarded to either the sender or addressee. If an address cannot be found, the item will be sold (or otherwise disposed of) by Canada Post and the proceeds deposited to the credit of Canada Post
contains cash, the money will be deposited to the credit of Canada Post. If a forwarding address can be found, the cash will be converted to a postal Money Order, the item will be priced as required and forwarded to either the sender or addressee
has contents that are prohibited by law, the item will be disposed of or turned over to the appropriate policing agency.
Undeliverable items that originate in the United States or other countries will be returned to the Undeliverable Mail Office of the country of origin.
All customer enquiries concerning undeliverable mail must be directed to Customer Service at 1-800-267-1177.