Posted on May 18, 2016 by in Service Alerts

Canada Post continues to work on restoring delivery of mail and parcels to displaced residents as soon as possible and continues to put emergency measures in place. Details below:

All Fort McMurray residents with postal codes starting with the following 3 digits are eligible for the services below: T9H, T9J and T9K. As well, affected residents of Anzac from postal code T0P 1J0 and Fort MacKay residents with the postal code T0P 1C0 are also eligible.

  1. Short-term cheque pickup option in Edmonton

    The following cheques will be available for pick up in Edmonton from Monday to Friday between 10 am and 3 pm:

    Employment Insurance (EI) and T1 cheques
    Canada Pension Plan
    Old Age Security
    Canada Child Tax Benefit
    Universal Child Care Benefit cheques

    The cheques will be available at the following location: 

    12135 149 ST NW
    Security Desk of the EMPP

    You must provide a government-issued ID to pick up your cheque.
    Free parking available.

    If you have further questions about these federal cheques, please call:

    ProductsPhone Number



    T1 - CRA


    EI – ESDC

    1-800-206-7218 (Option "6")





    Arrangements are being made to have other Federal Government cheques available to evacuated residents. Please check back to this site for updates.

  2. For those who have not received their Red Cross financial aid, it can now be picked up  at any post office across Canada:

    For those residents who have received a SMS text message about Red Cross financial assistance available through Canada Post:

    • If you registered as an Alberta wildfire evacuee with the Canadian Red Cross before 12 noon (12:00 p.m.) on Wednesday, May 11 and you have not received an Electronic Funds Transfer through e-mail from the Red Cross,  you may now  pick-up a MoneyGram International Inc. cheque for your emergency financial assistance at any Post Office across the country.
    • Registered evacuees, who have confirmed their information with Red Cross and have received a SMS text with further instructions, can visit any Post Office in Canada to pick up their Money Gram cheque.
    • Go to any post office and provide your name and a government-issued ID bearing an eligible postal code. Call the Red Cross at 1-888-350-6070 for further instructions.
    • Thank you to MoneyGram International Inc. for their assistance in helping to set up this additional service.
  3. All displaced residents are asked to register for the free Mail Forwarding service:

    Mail Forwarding is an important service not just for ongoing mail and parcels, but it also provides a vital link with government and relief agencies going forward. If you receive regular cheques through the mail, it’s important for you to register.

    By registering, Canada Post will be able to ship mail and parcels to a different address selected by the customer, as well as reprocess and ship existing mail and parcels. This can be done on a short-term basis or for longer periods, even if the address is temporary.

    1. For impacted residents with a credit card and government-issued ID bearing an eligible postal code:
      • Go online at Note that you will have to provide a credit card payment in order to authenticate the transaction but you will be refunded in 5-10 business days. We apologize for this inconvenience, but to make this available quickly, we have had to take this approach.
      • Go to any post office in Alberta or across the country. You will not be required to show a credit card, just your government-issued photo ID. Retail employees will help you with the process, which is free of charge.
    2. For impacted residents with a government-issued ID bearing an eligible postal code, but no credit card:
      • Go to any post office in Alberta or across the country. Retail employees will help you with the process, which is free of charge.  
    3. For impacted residents with no government-issued ID or credit card:
      • Call our customer service line at 1-866-607-6301. Our customer service agents will help you with the validation process. There will be no fee charged.

    If any affected resident requires urgent access to critical items, such as medications or passports, please call 1 800 267-1177. If residents are looking for a secure place to send any future items they purchase online, they can also sign up for the FlexDelivery service for free, which will allow them to send all future online purchases to a post office of their choosing.