IMPORTANT INFORMATION FOR CUSTOMERS AFFECTED BY THE FLOODING IN EASTERN ONTARIO, QUEBEC AND NEW BRUNSWICK

Posted on May 12, 2017 by Canada Post in Service Alerts

Last update: May 17, 2017

To help restore delivery of mail to displaced residents of Ontario, Quebec and New Brunswick as soon as possible, Canada Post has put emergency measures in place. Eligible residents can receive free Mail Forwarding service for up to 12 months.

By registering, Canada Post will be able to ship mail to a different address selected by the customer. Impacted residents have until June 2, 2017 to register for the free service.

Here’s how affected residents can register for the Mail Forwarding service:

How affected residents can retrieve mail and parcels that we were not able to deliver:

  • Effective May 17, the Pierrefonds post office is operational. Delivery resumes as we access addresses. If your delivery is still affected by the flooding please contact the Pierrefonds Post Office to arrange for the items that have been safely secured to be retrieved.
  • The address of the Pierrefonds, Quebec office is 14975 Boulevard de Pierrefonds. The phone number is (514) 696-6672 ext. 2241, there is someone to answer the phone from 6:00 am to 8:00 pm.
  • Residents who would like to retrieve their mail and parcels can visit the customer counter at 14975 Boulevard de Pierrefonds, from 9:00 am to 1:00 pm. However, arrangements can be made with the customers affected to deliver their mail outside these hours or to a postal outlet.
  • For all other residents of Ontario, New Brunswick and Quebec, please contact your local post office to arrange for the retrieval of items that have been safely held.
  • If you have any questions or need further assistance, please call our Customer Service Department at 1-866-607-6301.

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