IMPORTANT INFORMATION FOR EVACUATED RESIDENTS OF BRITISH COLUMBIA (UPDATED JULY 19)

Forest fires are affecting mail and parcel delivery in certain communities in British Columbia. Canada Post has put contingency measures in place to serve residents of these communities.

Posted on July 12, 2017 by Canada Post in Service Alerts

Service alerts

Government of Canada cheques

Free Mail Forwarding service

Service Alerts for communities in British Columbia

Red Alert: No mail or parcel delivery. All mail and parcels will be held securely.

Yellow Alert: Every effort is being made to deliver mail and parcels; however, some customers may not receive delivery today. Mail and parcels that can’t be delivered will be held securely.

Green Alert: Mail delivery has been restored following a red or yellow alert.

Service Alert Table

RED ALERT
100 Mile House V0K
108 Mile House V0K
150 Mile House V0K
Alexis Creek V0L
Alkali Lake V0L
Anahim Lake V0L
Bella Coola V0L
Big Creek V0L
Big Lake V0L
Canoe Creek V0L
Chilanko Forks V0L
Gang Ranch V0K
Hagensborg V0T
Hanceville V0L
Horsefly V0L
Kleena Kleene V0L
Lac la Hache V0K
Likely V0L
Miocene V0L
Nemiah Valley V0L
Nimpo Lake V0L
Red Stone V0L
Riske Creek V0L
Tatla Lake V0L
Tatlayoko Lake VOL
Williams Lake V2G
 
YELLOW ALERT
Cache Creek V0K
Cranbrook V1C
Lake Country V4V
Quesnel V2J
 
GREEN ALERT
Canim Lake V0K
Forest Grove V0K
Kamloops V2C
Little Fort V0E
Princeton V0X

Government of Canada cheques

Residents of evacuated areas of British Columbia will be able to pick up their Canada Child Benefit (CCB) cheque starting Thursday, July 20.

Evacuated residents whose postal codes start with V0L, V0T and V2G, and residents of 150 Mile House

Pick-up location:

Canada Post (post office counter)
1350 Dalhousie Drive
Kamloops, BC
V2C 5P0

Hours of operation:

Monday to Friday
9 am to 5 pm PT

Free parking

Evacuated residents whose postal codes start with V0K (except residents of 150 Mile House)

Pick-up location:

Canada Post (post office counter)
1323 5th Avenue
Prince George, BC
V2L 3L6

Hours of operation:

Monday to Friday
9 am to 5 pm PT

Free parking

Evacuated residents can have their cheque transferred from one pick-up location to another. Please visit one of the pick-up locations with your government-issued photo ID so that we can process your request. Please allow two business days for the cheque to arrive.

Residents of Quesnel can collect their cheque from the post office at 346 Reid Street in Quesnel from 9 am to 5 pm PT, Monday to Friday.

Residents of Lake Country can collect their cheque from the post office at 3211 Berry Road in Lake Country from 9 am to 5 pm PT, Monday to Friday.

Please bring a valid piece of government-issued photo ID bearing your address when you pick up your cheque.

Cheques that are not collected by evacuated residents will be delivered by Canada Post once mail service resumes in affected areas.

Details regarding the delivery of other Government of Canada cheques to evacuated residents will be posted as soon as they are available. These cheques, as well as all other mail and parcels, will be held in secure Canada Post facilities until mail service resumes.

If you have additional questions related to your federal payments, please call 1-800-O-Canada (1-800-622-6232 / TTY: 1-800-926-9105)

Free Mail Forwarding service for affected residents

To help reconnect displaced residents with the postal system as quickly as possible, we are asking them to register for our free Mail Forwarding service. This ensures that displaced residents continue to receive their mail and parcels, including vital information from government and relief agencies.

Once you register for the free service, Canada Post will redirect your mail and parcels to a temporary address. This can be done on a short-term basis or for longer periods, even if the address is temporary.

Affected British Columbia residents whose postal code starts with V0E, V0K, V0L, V0X, V2G, V2J and V4V are eligible for the free service.

To register for the Mail Forwarding service:

  1. For affected residents with a credit card and government-issued ID bearing an eligible postal code:
    • Go online at canadapost.ca/mailforwarding. You will have to provide a credit card number to complete the transaction but you will be refunded within 5-10 business days.
    • Go to any post office in British Columbia or across the country. You will need to show your government-issued photo ID. Retail employees will help you with the process, which is free of charge.
  2. For affected residents with a government-issued ID bearing an eligible postal code, but no credit card:
    • Go to any post office in British Columbia or across the country. You will need to show your government-issued photo ID.Retail employees will help you with the process, which is free of charge.

Make note of the eight-digit reference number at the top of the Mail Forwarding form when you register for the service at a post office. This number makes it easy for Canada Post customer service to retrieve your information if you need to modify or cancel your Mail Forwarding service.

Affected resident requiring urgent access to critical items, such as medications or passports, may call 1-800-267-1177. Residents looking for a secure destination to send items they purchase online may sign up for Canada Post’s free FlexDelivery service, which allows them to send online purchases to any post office in Canada.

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