Mail and parcel services to the U.S. experiencing longer-than-usual delivery times

Posted on June 19, 2018 by Canada Post in Service Alerts

This is to advise that we are experiencing delays with the United States Customs and Border Protection (CBP) operations, which is impacting the delivery of mail to addresses in the U.S. CBP is responsible for all mail (parcels and letters) entering the U.S.

We are reaching out to CBP officials and our colleagues at the United States Postal Service (USPS) to find a resolution to this temporary situation. At this time we are unable to provide further information. Please note, the on-time delivery guarantee for Xpresspost-USA does not apply in the case of delay or non-delivery caused by an event beyond the control of Canada Post, including those caused by customs or other regulatory authorities.