What is direct mail's role in an omni-channel world? Will adding Smartmail Marketing™ to your campaign mix improve your results – impressively? Canada Post decided find out with BounceMe.ca.
We sent a non-branded piece in the mail (a ball in a tube) to 1,053 members of Canada's leading advertising agencies. 877 of the recipients went to the specially created website BounceMe.ca to find out more.
Why yes, that is an 83% response rate
People who went to the website were invited to create a short video, using the ball. The prize was $1,000 to the winner's favourite charity and bragging rights. Design and marketing professionals were soon uploading remarkably creative results.
Soon after, a split follow-up campaign sent 650 people a direct mail piece reminding them of the contest's closing date, while another 363 received an email instead. This time, recipients going to the BounceMe.ca site were reminded to share and vote for their favourite video.
Voting increased by 300% over the average after each "lift" communication
At the end of the campaign, the initial 1,053 pieces of direct mail had driven over 1,600 unique visitors to the site where they spent an average of almost 4 minutes per visit looking at BounceMe.ca stories, voting, and sharing. Visitors chose to share on their social networks 223 times.
So, how did direct mail help to create a 150% response rate on the Bounce Me web site? The following factors all play a part:
- An intriguing design and packaging for the actual piece of physical mail
- Targeted recipients instead of a "spray ‘n pray" approach
- A fun call for action that appealed to philanthropic, creative and competitive motives
- Lift follow-up with an easy call for action (vote)
- Direct mail sticks around, so it's handled and read by more than one person.
Marketing agencies know that effective reach means coming up with the appropriate channel mix for today's segmented audience – one that fully embraces the science of activation.
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