Online retailers, regardless of their size, are often so busy handling day-to-day details of the business that holiday preparations can get pushed aside. While key selling periods like Cyber Week and Boxing Week can feel far away, early planning goes a long way towards attracting more customers, and finishing the year with a bang.
Holiday volumes continue growing year after year as shoppers seek the product variety and convenience that online shopping provides. Canada Post has seen this growth in our own e-commerce shipping volumes, with key selling periods like Cyber Week and Boxing Week yielding even higher sales than the rest of the holiday season.
Extend the cycle during key selling periods
How can merchants stand out and attract shoppers for longer time periods during the all-important holiday season?
Since 2013, Canada Post has been monitoring the top e-commerce merchants in Canada during the holidays to evaluate how promotional activities impact e-commerce volumes. One key trend seen in 2017: Successful merchants are leveraging pre-sales before key selling periods, such as Cyber and Boxing Week, and sustaining promotional activity from mid-November into January.
A well-timed, targeted approach that attracts shoppers’ interest earlier on can extend these lucrative shopping windows, level out the number of orders you receive, and help you better manage surging sales volumes to avoid fulfillment bottlenecks.
Following the frenzy of Cyber Week, online shoppers' attention usually shifts towards making Christmas purchases, which carries on until mid-December. Offering and promoting pre-Boxing Day sales can maintain shoppers' interest until Boxing Week, as well as cater to those all-important last-minute shoppers.
Reaping the benefits of effective holiday promotions
The holiday season is the time of year to give it all you’ve got. Online shoppers are hunting for the very best sales and shipping offers so make sure to create campaigns that actually delight customers instead of simply adding to holiday "noise."
Create build-up and excitement to keep shoppers coming back to your website to check the latest sale. Post a countdown or use language that increases urgency or implies exclusivity: “Today only: Free shipping on orders of $75 or more.” In 2017, nearly 40 per cent of shipping promotions were one day only.
By offering varying and effective sales promotions throughout the holiday season, particularly on the days before established high-volume periods like Cyber Week, merchants can ease fulfillment issues by levelling out volume spikes with continued promotional activity.
In order to make your sales stand out from the rest, you need to come to the table with a strong series of your own shipping offers to complement your sales promotions that will grab shoppers’ attention.
Your shipping department will be in overdrive as a result of continuous and enhanced promotions so it's crucial that your fulfillment processes are top notch. At the same time, ensure you have the necessary resources and inventory levels at hand to offer your shoppers a great shopping experience not only during peak periods but the entire season. Sustained promotions throughout the holidays for all your available channels mean you'll have consistent orders over a longer period of time.
Read our Holiday Success Guide to find out how you can extend your selling windows and prevent fulfillment bottlenecks this upcoming holiday season.Get Holiday Guide
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* Source: 2017 Canada Post Parcel Insights