Unprecedented backlogs will continue to mean lengthy delays for customers

Posted on Nov. 27, 2018 by Canada Post in Customer Alerts

Canada Post is working to stabilize operations after the end of the rotating strikes. With our network currently facing unprecedented backlogs, customers can continue to expect delivery delays for the next several weeks.

Our current outlook is:

  • for parcels: Deliveries will continue but be delayed during the peak holiday season and into January 2019. Existing backlogs are expected to worsen this week due to high volumes from Black Friday and Cyber Monday sales.
  • for Lettermail: The backlog should be cleared and deliveries current before December 25.
  • for International parcels: Delays are likely to stretch into March of 2019. International items will require screening by the Canada Border Services Agency. We are working in partnership with them to manage the significant existing backlog.
  • for direct marketing mail: We expect to be current before December 25, but some delays may occur and time-sensitive pieces will be delivered on a best-effort basis.

Once Canada Post receives mail or parcels from customers, it is processing and delivering on a first-in, first-out basis.

Thank you for your continued patience.

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