Backlogs remain severe, customers should continue to expect delays for foreseeable future

Posted on Nov. 26, 2018 by Canada Post in Customer Updates

Backlogs of both mail and parcels in our network are severe, and backlogs of parcels are expected to worsen significantly with the arrival of large volumes of online orders from Black Friday and Cyber Monday sales this week.

Canada Post is unable to honour its delivery standards for any product because of the backlogs created by rotating strikes and labour disruptions, which began on October 22 and are still under way. There is also a shortage of equipment, such as containers, available for commercial customers.

While Canada Post is operational and continues to try to minimize service impacts, there are delivery delays across the country. This is likely to be the situation for the foreseeable future, meaning the next several weeks, including the peak holiday season and through January 2019. In managing the unprecedented backlogs, Canada Post is committed to protecting the health and safety of its employees.

Once Canada Post receives mail or parcels from customers, it is processing and delivering as much as possible on a first-in, first-out basis. International items will require screening by the Canada Border Services Agency and we are working in partnership with them to manage the significant existing backlog.

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