Why should I sign in to my profile when I create a service ticket?

If you sign in to your Canada Post profile before you finish creating your service ticket, you can monitor its status in My Support.

Don’t have a Canada Post username and password? You can sign up quickly and easily.

My Support lists any service tickets you have submitted, along with their current status. It also lets you provide updated information for a ticket in progress.

Create a service ticket online to report a problem with issues like:

  • Your mail delivery
  • Mail Forwarding
  • Damaged or late items
  • Your community mailbox
  • Commercial mail services