How do I cancel a Postal Box rental?

Individuals and businesses

You are free to cancel your Postal Box rental at any time. Cancel it in person at the post office where your Postal Box is located.

Depending on when you cancel, you may be eligible for a refund of your rental payment. For more information on the Postal Box refund policy, please see the Postal Guide

Commercial customers

If you are renting a commercial account Postal Box, to cancel it you will need to fax  a completed and signed copy of the Postal Box Termination Notice to 1-866-846-0364.

Rentals not paid on a commercial account can be cancelled at the post office where the box is located.