How to change or cancel your Mail Forwarding or Hold Mail service

All passwords created before August 24, 2019 for Mail Forwarding or Hold Mail cannot be used to sign in to these services due to a system update. You can now access and manage all of your mail services from one place in your Canada Post account.

Change or cancel your service at the post office or online through your Canada Post account.

Make service changes online

  1. Create or sign in to your online account
  2. Enter these order details:
    1. Reference number
    2. Postal code for the origin address
    3. Email address on the order

Connect my account

Make service changes at the post office

Go to any post office location convenient to you with these items:

If you can’t locate your reference number, you will need to provide additional information that is associated with the service along with your government-issued photo ID:

  • Last name
  • Original or new postal code
  • Telephone number

Find a post office