How to Purchase, extend or change a Mail Forwarding or Hold Mail service

Due to a system update, implemented on August 24, 2019, Mail Forwarding and Hold Mail services are available to purchase through a Canada Post account only. This will allow you to access and manage all of your mail services from one place, in your account. All passwords created prior to the system update, for Mail Forwarding or Hold Mail cannot be used to sign in to these services.

Sign up or sign in to your Canada Post account to purchase, extend or change a Mail Forwarding or Hold Mail service; or go to a post office.

Make service changes online

  1. Create or sign in to your online account
  2. Enter these order details:
    1. Reference number
    2. Postal code for the origin address
    3. Email address on the order

Connect my account

Make service changes at the post office

Go to any post office location convenient to you with these items:

If you can’t locate your reference number, you will need to provide additional information that is associated with the service along with your government-issued photo ID:

  • Last name
  • Original or new postal code
  • Telephone number

Find a post office