Although we are committed to handling your mail with care, occasionally mail can become damaged during processing.

If you received a damaged parcel, please contact the sender, who may be able to file a claim with the Post Office in the originating country.

Did you send an item that arrived damaged in another country? Find out what to do. 

What you can do

• Contact the sender to report the damage and get details about the claims process in the originating country.
• Keep all wrapping, packaging materials, invoices and the damaged item, as they may be needed to process the claim and provide proof of damage.
• If the item was sent from the U.S., get more information from the United States Postal Service.
• Look up the postal website of the originating country.